Hate it....waste of money with lack of customer service
The steam builds up in the LCD screen which can not be good for the electrics. Drips water in my new kitchen cupboard.
Poor response from smeg. Unusable
It’s like buying a new car and being told don’t go over 80km or it will over heat!!!
Purchased in August 2018 for $1,080.00.
We purchased this microwave in 2012 because we were putting in a new kitchen and it looked great combined with the smeg oven underneath and we did not want to use the grill the oven so the convection oven sounded great. The convection part was most unsatisfactory and took so long to cook meat we didn't bother to use it again for that.
After about 18 months the enamel started peeling on the inside of the unit and Smeg did replace the microwave under warranty. After a few months the new microwave started to overheat and cut out. and so back to t...
This is my second SMEG microwave and I am unsatisfied with the cooking and overheating. The first one was replaced after 2 years because of an ongoing overheating problem which would cause the oven to switch off. At times I has microwave dishes melting on the base! Service people from MAS were excellent, tried to repair it then I had to call them in again and then it was replaced in November 2017. Now 6 months later same problems with overheating and melting microwave dishes. I have reported it and they are sending a technician out next we...ek. I am seriously disappointed in the SMEG quality and performance with this appliance. It looks nice and matches the SMEG oven but the performance and problems is disappointing and frustrating. Reading the reviews on this page it is the same problem for many people with this model. My new model was provided in November 2017 as a replacement but it has exactly the same problem.
This SMEG Microwave really isn't up to spec!
I've had this since Oct and bought it as part of the promotion $6000 or more....Adore the double oven!
This Microwave has burned the bottom of two expensive Tupperware Microwave containers!!
The bottoms get so hot they melt.
I had a Panasonic Convection which I replaced with the SMEG-Bad choice!
It's slow and unreliable
Unfortunately we bought a house with this microwave and a smeg double oven that were installed by the previous owners during a kitchen upgrade, shortly before the sale. We have already replaced the double oven ( the electronic controls only worked occasionally) and the microwave is slow, and just simply turns off occasionally during use. (The power just stops for a few minutes). We will be replacing the microwave. I'm disappointed as I expected smeg product to be high quality. Our experience is not good Buy something else. Nothing we can do about the product now
- Verified purchase
I agree with the previous reviews. This microwave is a lemon.
I replaced my previous Smeg convection microwave which blew up, with this one. We purchased this because we were told it was a convection microwave and it was the closest fit for the space above our oven.
It is not convection.
The instruction manual is useless.
The defrost function is useless.
The steamer is useless.
I have also burnt myself getting things out of it.
The bottom gets very hot and so do the dishes.
Food doesn't cook evenly.
I am so disappointed. ...
I have NEVER been so disappointed in an appliance that I have bought in my life
I am not satisfied with the cooking results. Heating milk takes in a mug takes 3 minutes where as my previous machines worked in half the time.
It has cut out completely twice. Every thing takes at least twice as long to cook.
There was no sample recepies that I could use as examples.
It came very highly recommended by the supplier and was very expensive but your brand was a name I respected and thought was superior so decided to purchase the SBIM30X. It blew a fuse in December 1015. It was still under warranty and it was fixed.
The only p...
- Verified purchase
Disappointed with this purchase as part of a $8,000 SMEG kitchen package. Microwave gets extremely hot and It burns things. If I could return it and get my money back I would. Its over-rated and an expensive glorified microwave. Not sure how this has been approved as it is dangerous..
Persevered for no good reason, obviously
Why oh why didn't I read these reviews before buying this lemon as part of a total Smeg kitchen package from Harvey Norman Maroochydore??
Renovating our kitchen in late 2015 we bought the Smeg induction cooktop (which failed and had to have replacement parts).... Smeg dishwasher (which has a cutlery tray that if in place means I can't load my glasses... If I drop the top tray then my plates don't fit... Sigh... Took the cutlery tray out)... Smeg oven (so far so good.... Touch wood).... And this Smeg built in microwave..... Have had it checked ...
I got Smegged, good and proper!
Ah yes, the SBIM30X-1 25 litre Built-in Microwave. What a complete waste of money. This microwave is so bad that you'll avoid even trying to use it! Examples: this microwave heats (and I use that term loosely) 140mls of fridge cold milk to room temperature in 40 seconds. My old clanger did it in 15 seconds. Steamed potatoes cook from the bottom up, leaving you with a wrinkled mass at the base and raw at the top. It's a complete waste of effort to try and use it!
The flat base heats up to such an extent that I have burnt myself taking a dish ou...
- Verified purchase
Rubbish unless I'm using incorrectly. Burns things. The base gets extremely hot. Inside the door and inside the control panel fill with moisture when steaming. Take 2 hours to clear. We replaced our old reliable workhorse as we were getting a new kitchen. Microwave is built in so that presents a problem to change.
Now, 4 years on, the microwave has died completely!!!
Paid top $ for a lemon
SMEG!!!!! This broke microwave safe plates & burned the pop corn bag to a crisp. The bottom glass element heats up like crazy on the microwave setting and is dangerous. We had it serviced and still no change to operation. Called SMEG x5 and they kept on handballing the issue on. After service support has been terrible for such an expensive item. The showroom couldn't even give us any advice on the model
We did a kitchen reno with an inbuilt microwave cabinet and this has spoiled our new kitchen.
The guys at Harvey Norman have been assisting us in repair/replacement
Piece of crap, don't buy
Sorry for the language but I'm so disappointed with this product. It's a built in microwave which means I can't easily replace it with a different brand. My new dream kitchen has now a microwave that looks great but doesn't work .....and I have 3 little kids....great.
Doesn't heat properly, takes 3 times as long, when you use full power it shuts itself down, or shuts your power down. Also had technician look at it, everything works accordingly ...?!
Going back to Harvey Norman because I want my money back.
Worst Microwave I've ever owned.
I bought this when I renewed my kitchen, replacing all my Miele appliances with SMEG, which I'd always heard good things about. The microwave is awful. Cooking things can take up to 3 times as long and it's not evenly done. For example, frozen peas in every other microwave I've ever owned, took between 2.5 and 3.5 minutes; in this one, anything up to 5 minutes and I have to stir them twice. A baked potato in my old oven took 5 minutes, now it takes 8 minutes and if I don't change its position, it won't be cooked at all in some places.
Questions & Answers
How do I go about trying to access a refund for this dangerous metal sculpture? Any advice gratefully received....
I presume the first point of call, Kerrie, would be the retailer you bought it from. I didn't try, but I'm just as unhappy with the Smeg double oven we bought. We were lead to believe the small oven could be used like a grill, but you have to have the door closed so food like cutlets tend to stew a bit in the trapped steam. Sorry I can't be any help but I'd be interested to know if you have success.
I approached the retailer who went in to bat for me with the sales rep. I did receive support from the sales rep, but they left the company. Alantin (service dept) said there was nothing wrong with the unit. So, I pulled out the big guns and wrote an honest review of the product and posted it on line. My review lit up like a Christmas Tree and my story was backed up by emails, the retailer and the trail left by the ex-rep. I was contacted by a senior sales manager who attended to my concerns very promptly. Hope that helps.
I have been contacted by Smeg and they have been very sympathetic and speedy in their desire to get this sorted for us.... they are picking up the microwave next week and providing a full refund. Although I'm very happy with the outcome I just wish I'd not persevered and contacted them sooner... I was pleasantly surprised by their response I must say... now I just need to fill the hole in the kitchen! i can't thank you all enough for helping me to get my brave on and post my complaint...
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