Smitten Merino
3 reviews
- True to size
I have 2 of the Flo dresses, multiple T-shirts, base layers and a thermal top for hiking, the Billy Blazer, my husband has some items as well, and I find the quality outstanding. I bought the first Flo dress 4 years ago, it's my travel dress that comes to Europe and Australian road trips, all seasons, and it still looks like new. I am very careful… Read more
with my woolen clothes, wash them only on wool cycle with high quality wool detergent, but I also wear them a lot and I know I will keep buying from Smitten Merino because I can't fault their products. Not long ago, I spilled peanut butter oil on my chocolate brown dress and eventually used mineral turpentine as a last resort because nothing else worked. It not only got the stain out but also didn't leave a mark on the dress. Furthermore, I find their customer service fantastic. I have reached out to them several times for advice and they always got back to me with helpful and detailed answers. Returns are never a problem and I like how they now also offer the option of sending an item back to be sold as pre-loved. All in all, I do not recognise the negative comments and would highly recommend their products. Comfortable to wear, machine washable, Made in Australia! timeless pieces and new items regularly. That's all I'm looking for when buying clothes.
Itchy. So no, not superfine merino. Merino Garments from Snowgum and even Isobar via Ezibuy are fine, after years of wear, but no matter what it did, my very expensive dresses from Smitten drive me nuts. Can only wear with a T shirt underneath. Shame because wool is great to travel with- which was the purpose of my purchase. Show details
Disappointing customer service – This dressing gown is the most expensive piece of clothing I have ever owned and I thought it absolutely wonderful. The material is fantastic, it never itches and feels great. I have had it for just on 2 years. I do not wear it everyday! Recently I have found the seams on the sleeves are falling apart from the elbow to the wrist on both sleeves. … Read more
When I was young teenager I had a hand-me-down dressing gown (also made in Australia) from my older brother and I had it for over 30 years until middle-age spread stopped me from wearing it.
My complaint is that a garment that cost over $500 should not be falling apart only after 2 years. I have always been very careful with this garment and do not believe I have done anything excessive to cause the seams to fall apart.
Furthermore, when I contacted the producer (Smitten Merino) there was not even the slightest hint of an apology just this:
"Hi Jonathan Thanks for your message A seamstress should be able to re-sew the seams of the Dressing Gown for you, to close the hole and provide more structure. If needed, they would be able to add a patch too. This is not a service Smitten seamstresses offer but any seamstress should be able to do this - possibly the dry cleaner too as they often offer repair services. Your Dressing Gown is also machine washable - on a gentle/delicate cycle with cool to warm (no more than 30 degree) water. This is the preferred washing method although dry cleaning is possible if they are a wool specialist and can adjust their processes to suit the more delicate fabric."
I have also found that when searching for Smitten Merino online they are very good at self promoting themselves with many repeated titles of their products.
When I first received the gown I was ecstatic but now I could never recommend this company or their products. There are many other companies (Australia and New Zealand) that supply similar products at a fraction of the price.
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.