Snap Fitness Australia

Had a disappointing experience with this gym. I requested to put my membership on hold, and at no point was it clearly explained that this would extend my contract end date. I’ve now been told my contract has been pushed further out, which I was not made aware of when I agreed to the hold. This lack of transparency around membership terms is frustrating. I recommend others clarify all conditions—especially around holds—before signing up.

I have been a member for 10 years. Snap Heidelberg has an extensive program in two side-by-side gyms. They're packed with constantly maintained equipment. There's a really top owner/manager with hand-picked charismatic professional staff. It's… Read more ·  2

professionally cleaned daily, with a large membership. Snap Heidelberg is a happy place. It reminds me at times of CHEERS, the TV show set in Boston, where "everyone knows your name". The group workouts are noisy because the members are having fun. Snap Heidelberg behind the scenes, also provides a great deal of support to community organisations. It's a very-well managed, welcoming gym and its truly impressive.

Snap fitness tweed head south is an amazing gym with brand new equipment, amazing staff and an awesome environment to be, in always feeling welcome. It hasn’t been here long, but a community within this gym has already grown. So happy for being a part of this brand new snap fitness location. Show reply

Snap fitness Kaleen , good range of equipment in the gym, variety of cardio machines - free weights - seated exercises. Staff are friendly and helpful. Good location. Show reply

i ended my membership and paid the remaining balance and they've not cancelled the payments and won't reply to emails update: they called and refunded the payments they took Show reply

I was transferred to Snap Fitness Beaumont Hills from the Castle Hill franchise without any prior notice. After the transfer, I was surprised to learn that the policies at Beaumont Hills are completely different, which was never explained beforehand. At Castle Hill, there was no suspension fee, but at Beaumont Hills, the policy is stricter and… Read more

less customer-friendly. Unfortunately, the staff here have been very uncooperative and unwilling to discuss options or offer any flexibility. Despite being a neighbourhood gym, they do not offer discounts, charge higher fees compared to other Snap Fitness franchises, and make no effort to retain their clients. Rather than trying to help or find solutions, their attitude feels more like “take it or leave it.” This is disappointing, especially when Snap Fitness markets itself as a community-focused brand. Overall, my experience with the Beaumont Hills franchise has been frustrating and disappointing due to poor communication, inconsistent policies, and lack of customer care.

So they up to 6 weeks free is a scam in my eyes i signed up and at no point was i told i had to pay a joining fee. I went into snap e/hills to get my access card to find out you had to pay $100 joining fee then get the 6 weeks fee. Well if you work that out your pretty much paying for the 6 weeks free with the joining fee. Im not happy as a company sholdn't be allowed to fake avertise online. I will be taking this further.

I’m writing this after being completely ghosted by management for a fortnight regarding serious breaches of my membership agreement. The issues: • Harassment & Privacy Concerns: Since beginning to sometimes use the Altona North branch, I’ve felt stalked and tracked. The very first time I stepped foot in the gym, management interrogated me about… Read more

where I’ve signed up, how much I pay and track which other clubs I am training . It is incredibly unsettling and feels like a massive invasion of privacy. • Unauthorised Club Transfer: My "Home Club" was moved from Sunshine to Altona North without my consent. My agreement says a transfer only happens if I use a secondary club more often, yet I’ve only been to Altona North twice in the last month. To make matters worse, the Altona North facilities are noticeably inferior to the other clubs I visit. I visit Footscray the most which doesn’t make any sense either. • Contract Breach (Rate): I signed a 12-month agreement at a fixed rate of $35.90. Despite this, my fees have been HIKED, a direct violation of the fixed-term contract I signed. • No Compassion for Hardship: I’ve reached out multiple times to explain I’m under the pump financially due to losing my job and dealing with massive bills. Instead of showing professionalism, they’ve just put their heads in the sand and ignored me for two weeks. Give this lot a miss. They care more about tracking your every move than honouring their own contracts. I’ve escalated this to Consumer Affairs Victoria!

No stars for the management of this gym. Stopped taking membership money Dec 2024 for renovations but when re-opened in June 2025 just started taking money again without asking. They claim an email was sent in June 2025 asking if still wanting membership but because of "no reply" they just assumed yes and started taking membership money. In what… Read more

universe is this a "yes take my money"?? No p/call or customer service to check if person is still alive or dead. In fact the member had left the state and had no reception where he worked. Said no refund would be given. Very poor ethics in a small community Snap Kingaroy! Snap Kingaroy's answer = after spelling my name incorrectly, they proceeded to tell me that I (the customer) am in the wrong. Very poor customer service from this owner who is determined to be right at all costs.

Kept debiting my account after my membership ended and kept trying to debit me after they assured me they'd stopped it. Snap Fitness Haberfield suck. I implore everyone having toruble with these dickheadfs debiting after mebership cancelletion call your bank and place a direct debit stop on Snap and then lodge a dispute for unauthorised transactions. Show details

One of the worst gym memberships in Australia . 1. They try to impose st#pid rules on you. Why would you lay for their st#pid rules ? 2. staff is super rude with no etiquettes . 3. Poor maintenance in gym . 4. Cancel or restrict access for no reason at all.

I would strongly advise against joining Snap Fitness Patterson Lakes. Despite choosing a membership that explicitly allows cancellation at any time, Snap Fitness refuses to cancel memberships when requested. They play ridiculous games to continue taking your money, claiming they “did not receive” emails, even when I provided both a copy of the… Read more

email I sent and the receipt confirming it was received.

This is dishonest, frustrating, and completely unacceptable. If you value your money and your time, do not trust Snap Fitness with your membership. Being under new management is not an excuse.

- Dirty bathrooms - Water all over the floor in bathroom, slipping hazard - Human excrement all over the toilet bowls and floor - Bins overflowing - Broken equipment - Broken equipment crates - Tripping hazards - Light switches in disrepair - Small facility - Very cramped - Unable to locate weights as they're all over the gym, the floor and in… Read more

strange illogical places.

- Gym manager -- Spends his entire shift messing about on his laptop or phone doing who-knows-what -- REFUSES to do any cleaning and maintenance and needs to be told that matters need attention (for example, uses bathroom and choses to ignore, overflowing bins, empty soap dispenser and human excrement all over the toilet bowls and floor.) -- Incapable of being pragmatic in allowing one to suspend memberships with zero notice due to several unexpected hospital admissions. - Unbelievable poor work ethic - Female PT -- Incredibly rude to anyone who is not her client. -- Unbelievable poor work ethic -- Bullying behaviour towards members, laughs and makes fun of members

- Lockers promised in 08/2024, still not installed as at 18/2/2025, which resulted in a member's car getting stolen from the gym's onsite carpark.

And the saddest thing is, the owner of the gym choses to turn a blind eye to the above, ignores feedback from members and makes excuses for his poor performing staff.

Snap fitness in South Caulfield after a two year membership try to put my membership up by more than 30%. I told them that I not be renewing and would be cancelling my membership if they put up my membership by 30% they didn’t notify me as per my request For a end date and then try to charge me for eight weeks cancellation even though I had not… Read more

used the gym and was waiting for email to let me know when the end date was when I spoke to them. There were abusive and rude on the telephone. The gym isdirty And they allow people to train with no towels sweating all over the equipment.

They use the language of cults to reel in members. The unethical business practices of playing on people's emotions and trying to use what I would characterise as coercive control to try and maintain people's membership and ongoing membership fees is down right deceitful. This business seriously needs to reform its business practices in regards to… Read more

cancellation of membership. Either have a form people can fill out and send in, or let people phone the relevant franchise and let them cancel.

The South Caulfield Snap Fitness branch They are rude the gym is filthy because there is no proper gym etiquette of using a towel or wiping down the equipment after using it after being a good member for 2 years they tried in the middle of the year to put my membership up by 30 % with out notice and then were rude

Send harassing texts to a 10 yr old for payment not even due. They said she couldn't join if they didn't have her phone number when we tried to put ours down for her. Police involved.

More than I expected!! – So I arrived in Colac xmas period and went looking for the gyms that were open through this period, Most are 24/7 gyms but Snap were the only gym that had staff rostered on. Got my tour and satisfied myself they had what I was looking for. Most importantly was staff support and interaction, followed by equipment SELECTION in the gym. Now 3 months… Read more ·  1

later Im delighted with my choice, growing gym numbers and very healthy environment supports my choice. Very happy with my sign on free 6 weeks and two staff members stand out, Kate for her extrovert and bubbly smile every time I walk in she is engaging all the members, and Cody for being Mr consistent and considerate. Most importantly weights need to be put away and cleanliness is a big thing at Snap COLAC..