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Snap Fitness Australia

Snap Fitness Australia

QLD, VIC, NSW, etc...
2.6 from 240 reviews · View Statistics

Reviews

  • Value for Money
    3.6 (113)
  • Customer Service
    3.8 (99)
  • Transparency
    3.7 (98)
  • Rates and Fees
    3.8 (98)
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GymFr3ak92

GymFr3ak92Greater Melbourne (Metropolitan), VIC

Snap Fitness Caulfieldsouth is the best!

published

Such a great vibe to the gym. The trainers are all very friendly & the gym is very clean & maintained to a high standard! The club manager is very approachable & runs a great ship. Highly recommended

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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vikas s.

vikas s.Greater Melbourne (Outer), VIC

TERRIBLE

published

I have got so many problems with the cancellation process and you cant cancel easily on the phone and you have to go there during manned hours.
They know it will take some planning to do with schedule as it may not be on top of everyone's to do things and it lingers on.

For my son it took a few weeks to go do it and you bleed money because you cant go there manned hours. With everything online these, you should not have do this..
And then if you dont want to pay for 2 weeks you were busy they send you collection letters
What a scam!

Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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Splash

Splash

  • 2 reviews
  • 1 like

Discrimination & terrible cancellation problems

published

I signed up with my friend and we were promised that we would get a free PT session with a trainer as a sign up bonus. The trainer didn't even bother showing up and staff acted like they cared but after several weeks they ultimately did nothing.

I tried cancelling my gym membership. After several phone calls, escalation emails, I had to go to the gym during office hours to do so. This was when staff actually started to gave a damn and then promised to make things right. Avoid unless you like a second rate gym and dealing with nonsense.

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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1 comment
Snap Fitness Australia
Stefanie N.Snap Fitness Australia

Hi There, thank you for your feedback and we would like to find out more information regarding this matter. Could you please email our Head Office at snicholson@liftbrands with your full name and club, and we will look into this for you. Stef

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SNAP Rockhampton: Best gym in Rocky hands down!

published

Very customer focussed. Cares about my goals and aspirations. Feel very welcomed in one of the friendliest and non judgemental environment. Brand new equipments with good balance between cardio, free weights, machines etc.

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
See all answers
Adrian

AdrianSydney Surrounds, NSW

Discrimination

published

I have only been with snap fitness, for a short time
I have a cleft lip & my whole life, I have been discriminated against
I have now been discriminated by snap fitness Gosford
Firstly, [Name Removed], made absolute no attempt to value me & make me feel welcomed when I walked in. [Name Removed] would look at me, see my cleft lip. Would never ever talk to me
[Name Removed], would do the exact same. [Name Removed] also would not even talk to me, unless I pay for a PT session
A [Name Removed], claimed she cared about the issue & [Name Removed] did absolutely nothing about this. [Name Removed] has treated me horribly as well

Incentivised ReviewNo
1 comment
Snap Fitness Australia
Stefanie N.Snap Fitness Australia

Snap fitness lismore

published

I’ve been a member for 2 years and all of a sudden now for 3 times in a row I’ve been told they can’t withdraw the money out of my account and everytime I’ve gone in they said they’ve fixed the problem, I work full time so I have to leave work early to get there while it’s open so I am losing money and wasting my time

Incentivised ReviewNo
1 comment
Snap Fitness Australia
Stefanie N.Snap Fitness Australia

Hi Dylan, thank you for your feedback and we would love to help you. Can you please email your full details to krobinson@liftbrands.com, and we will be able to look into your account for you. Thanks

Dianna

DiannaSydney, NSW

Best gym in caterbury

published

From the inital enquiry to membership best customer service by Jess . Shes is truly amazing and adorable. Best greeting at the door and smile at the front door. Its clean, with many equipment and best accomodating members .

Value for Money
Customer Service
Rates and Fees
Incentivised ReviewNo
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1 comment
Snap Fitness Australia
Stefanie N.Snap Fitness Australia

Hi Diana, thank you for your feedback and we will share this with the club. Stef

Ethan W.

Ethan W.Perth, WA

This is pathetic

published

Snap fitness is a terrible gym, they not only don’t advertise the price of the access card which is $69, however you don’t find out until you’ve signed up. I signed up to the month the month plan under the assumption it was $29.90 per month. It turned out to be $29.90 per fortnight plus $1.15 transaction fees, yet they never specified that to start with, they price gouge you and you lose heaps of money because of it. Would 100% not recommend this terrible place, they are untrustworthy and on the down-low about the true cost of the gym.

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
See all answers
Surfergirl

SurfergirlSydney

  • 2 reviews

Snap fitness Haberfield- unsafe & management could not care less when reported concerns

published
Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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1 comment
Snap Fitness Australia
Stefanie N.Snap Fitness Australia
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Love Snap Fitness!

published
Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
See all answers
1 comment
Snap Fitness Australia
Stefanie N.Snap Fitness Australia
Gabriel

GabrielSydney, NSW

Failpay??

published

I just had $7.70 taken out of mine too from fail pay Ezi? I am positive I do not have any DIrect debits set up for this amount. Checked on online ezi payments checker and says it came from SnapFitness. Trying to solve as I already paid my gym 4 days ago.

Incentivised ReviewNo
Faded T.

Faded T.Richmond-Tweed, NSW

Absolutely horrible

published
Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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1 comment
Snap Fitness Australia
Stefanie N.Snap Fitness Australia
Dora

DoraSouth East Queensland, QLD

Cancellation policy is like a money pit

published

My partner and I cancelled out memberships on August 3rd as we were moving away due to money problem, and was informed the Sap final payments would be on the 17th and 31st.

We had to pay extra $12.18 on the 17th without ANY explanation. And we ended up paying in total of $154.78 since August 3rd to August 31st for the service we COULD not use. Also they were still charging money for the first few weeks of Covid lock down...

It's terrible.

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
See all answers
1 comment
Snap Fitness Australia
Stefanie N.Snap Fitness Australia

Hi Dora, thank you for your feedback and we would like to look into this further with you. Could you please email Laura at lappleyard@liftbrands.com with your feedback and club. Thank you Stef

Henrylocalguide

HenrylocalguideGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Stay Away from Snap fitness Dandenong

published

Staff member Shane is rude and unprofessional. ( please also look at the amount of complaints towards him on google reviews) Cancelled because of him. Show some respect. Waste of money. Stay away from this gym.

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
See all answers
1 comment
Snap Fitness Australia
Stefanie N.Snap Fitness Australia

Hi there, thank you for your feedback. Would you mind if we gave you a call to discuss your feedback? Please email your contact details to Sam at swiltshire@liftbrands.com to discuss further. Thank you

Pump up the fit balls in all gyms

published

None of the fit balls are pumped up, I am a paying member, I use them for injury’s and that was the same at two different snap gyms not exceptable lift your game for the use of everything in the gym for everyone

Incentivised ReviewNo
1 comment
Snap Fitness Australia
Stefanie N.Snap Fitness Australia

Hi Greg, can you please email memberservice@snapfitness.com.au and advise what club(s) so we can provide feedback to rectify. Thank you

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Ben

BenSydney, NSW

Don’t care about loyal customers

published

Being charged even after canceling my membership. Was told this is because I need to give 30 days notice. This would have been fine if I was actually able to use the Gym. How am I meant to use the gym in a pandemic. Snap fitness do not care about the health of customers and only care about money.

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
See all answers
2 comments
Snap Fitness Australia
Stefanie N.Snap Fitness Australia

Hi Ben, I understand you are currently in contact with the Regional Manager for your club and hopefully come to a suitable outcome for your matter.

Ben
Ben

No the regional manager will not return my calls or email. I thought we were all in this together. Snap fitness is obviously not ☹️☹️☹️

Annika

AnnikaSydney, NSW

Snap Fitness is a money pit

published
Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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1 comment
Snap Fitness Australia
Stefanie N.Snap Fitness Australia
Janet H.

Janet H.

  • 2 reviews
  • 3 likes

Absolutely Terrible Service & Deceitful Cancellation Policy

published
Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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5 comments
Snap Fitness Australia
Stefanie N.Snap Fitness Australia
Janet H.
Janet H.

Hi, I don't think anyone has contacted him as i just spoke to him. The only email he has received is the email from Jacob the debt collector.

Janet H.
Janet H.

Stefanie, He has had no contact from any body and definitely not from your Business Performance Specialist other than a email from Jacob the debt collector yesterday, I mean snap fitness has so many complaints how do you even know who my son is?

leanne

leannebrisbane

Payment problem

published

Like many other readers snap make it difficult to cancel membership. Payments seem to keep going. They say 1 month notice to cancel but are charging past agreed cancellation date. Thought illegal too charge for a service or product they won't be supplying. Also threats to get collectors to get payments if I don't . Disgusted by their behaviour . Will be doing my best to warn people about this gym and be aware of a contract that leaves costumers vulnerable.

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
See all answers
1 comment
Snap Fitness Australia
Stefanie N.Snap Fitness Australia

Poor communication, untrustworthy

published
Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
See all answers
1 comment
Snap Fitness Australia
Stefanie N.Snap Fitness Australia
Page 1 of 12

Questions & Answers

Sonya K.

Sonya K.asked

Snap Fitness QLD

I am interested in Joining Snap Fitness in QLD however the best deal they are offering me is $14.95 for a 12 mth contract, They tell me they can waive the "Start Up Fee" of $149 but still want me to pay $69 for the Card Access. That is a total cost of $846.4 for a 12mth period.
Can anyone tell me how much they pay for their Snap Fitness membership?
Thanks Sonya

1 answer
Robert D.
Robert D.

If your happy to be the member of only 1 gym with no access to other Snap locations you can get a year for $ 430. That is an up front payment for a full year. If you need access to different gyms try Anytime Fitness.

Nate

Nateasked

Snap Fitness Australia

Has anyone been to snap Fitness Waverley Gardens? And ended there membership? Please tell me how it went

No answers
Sam L

Sam Lasked

Snap Fitness Australia

How much does snap fitness cost per year?

1 answer
Jean
Jean

For my gym, I got an annual pass for just under $800 but my joining fee was waived (this price included the pass).

It might be different for different areas though, as I know Anytime's prices change according to the area that you go to.

Get an answer from our members and Snap Fitness Australia representatives

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