Solstice Energy

Much better than Aurora! Solstice can at least invoice me properly… Show details

Connected with Solstice Energy in May 2025 , Monthly Payment Plan, last bill received was in October 2025, this bill was $1,600.00 for 2 months of power, we own a small 99m2 home in Deloraine Tas 7304, two occupants reside at our home, husband & wife, mid 50’s. We contacted Solstice Energy in February 2026 advising we have not received any monthly… Read more

bills since October 2025 & to date mid April 2026 monthly billing issue has not been resolved. We call Solstice Energy every week seeking answers regarding not receiving our monthly bills, the consistent response from Solstice Energy “they are having problems with their monthly billing platform. Not good enough Solstice Energy, we have not received monthly electricity bills for 6+ months!!! Where do we go from hear? Ombudsman? Change to new Retailer? Extremely worried about how much we have to pay for the last 6 months… possibly $1,000 of dollars. No transparency, simply not good enough

Poor communication, raising their costs to get their customers off their system. Don't care about their customers at all. Show details

Quite honestly the worst provider I’ve ever used for a home. They have no billing system and then send overdue bills months later with threats to shut off the service within 5 days. Luckily I’m financially stable enough to pay bill on short notice but this would be hugely stressful for those living pay check to pay check. The online system is… Read more

awful, login is never straightforward. After my second threatening “overdue” bill I’m changing provider. Steer clear!

Solstice Energy is a horrible supplier. They charged me 2 months worth of electricity for almost 2 weeks of usage. The bill being over $1000.00 for 2 weeks. I argued this as I have never used this much electricity, ever. They kept saying that what they have is correct - mind you I was moving in, didnt have all of my appliances connected to the… Read more

property.

I switched providers IMMEDIATELY! As they wouldn't remedy this.

I waited a month with my new provider Aurora Energy and sent them the consumption used/bill which was $508 for a month (THIS IS WHAT MY BILLS MONTHLY LOOK LIKE).

They still argued and said i used $1000+ worth of electricity in 2 weeks.

Biggest mistake connecting with this company. They are robbers.

I paid my account and was in credit than got a $1000+ bill for 2 weeks, no amendment even after sending my bill with Aurora for 1 month of usage, running all my appliances now and even heating through the night and day.

This company should be investigated and reported by everyone that's experienced the same problems as me.

Awful company. Will be spreading the word not to use Solstice Energy.

Rubbish customer service. Billing team doesn't know what's going on. Keeps sending overdue payment reminders and threats of reporting to a collections agency despite bills being cleared months ago! Website doesn’t work, login details don’t work. Horrendous support! Show details

I couldn't believe how easy it was to switch my electricity from Aurora to Solstice Energy. I knew Solstice was cheaper, but I was worried it would be a long and confusing process. So happy I changed. Would definitely recommend