Sommerfugl Kids

I was surprised by how good the quality was for the price. The headband set I ordered feels soft and stretchy, not cheap or stiff. The colours were exactly like the website photos.

Is someone able to contact me from the company please about my current order or if anyone could provide any information about how they went about communication as I am not receiving any response via email and have not received any tracking information in 6 business days?

Have not received the order placed, after 2 emails the shop replied that one item was in a pre-order and they will refund money, 2 days have passed and still nothing (no money refunded, no item received). Update: after a week of backwards and forwards emails, the refund was issued by the seller.

The headbands from Sommerfugl Kids are so lovely. They actually stay on without being tight, which is hard to find. The colours I got were soft and neutral, just what I was looking for. I messaged customer service about shipping times and they got back to me really fast and were very polite.

Very happy with the smock bibs. I bought two different designs and both look great. They wipe clean easily and survive the washing machine without losing shape. Shipping was quick too.

The lion comforter is so sweet. My baby grabbed it straight away and now refuses to sleep without it. I love the material too. Soft but not too thick. Very well priced.

I ordered a few things for a baby shower gift and was genuinely impressed. The comforter was beautiful quality and the bow set matched perfectly. It all arrived quickly and looked nicer than things I’ve bought from much bigger stores.

Fast shipping and really good service. The smock is great and fits our toddler perfectly.

Great little comforter. Soft and well made. My son carries it everywhere. Worth the money.

I bought two of the smock bibs and they are honestly the best thing I have added to our mealtime routine. They cover so much more than the cheap ones I used before and the fabric feels really durable. I also loved how quickly they arrived. This shop has become one of my favourites.

The company sells the smock bibs as if it was a high quality and special product. However, it can be found on Temu website, for 1/3 of the price, in all sizes and styles. In addition, they offer only one size that will fit only toddlers probably after 2 years. This is not for babies around 8-10 months old, it doesn't matter how big your baby is.

Website easy to navigate and items were shipped fast. But I’m super confused by the quality of the smocks I purchased, specifically the yellow gingham one. The finishing are awful, a lot of open seams, so it looks unfinished. The feel of it also seems very cheap. It honestly looks like it was just purchased in bulk from a warehouse on temu and then sold on. But it wasn’t overly expensive, so I don’t expect much more. Cute colours though!

Terrible customer service. Order was missing, have emailed 3 times with no response since they advised ‘they rarely lose an order’ but couldn’t provide a confirmation of shipment or a tracking number

Always beautiful products, have been ordering for a number of years.

Best smocks! – Best feeding smocks I have found. Great quality and excellent customer service when ordering different styles.

[Content Removed] - no items, no refund – My items were never shipped and I am yet to receive a refund despite [Name Removed] agreeing to refund the order. [Name Removed] has now stopped responding to emails - the order was placed 2 months ago. A completely [Content Removed] business. [Name Removed] if you would like to reach out and rectify this issue, I encourage you to do so. If… Read more

not, I will be taking the matter further.

Update: this order was finally refunded after many emails and contacting via Facebook and voicemail. If you find yourself reading this because you are in a similar position, I’d recommend contacting your bank to make a report as well as your local government agency that can assist (eg. Consumer Affairs Victoria).

Terrible customer service – The owner did not respond to countless emails regarding a credit note I had been issued. When she finally did respond, I was told that the credit note was only valid for 12 months and I could no longer use it. No where was I informed that the credit note had a 12 month timeframe and there was a period where most stock on the site was 'out of… Read more

stock' so I couldn't redeem it for anything that I needed that was either in the correct size or something needed. I also tried to contact the owner within the 12 month timeframe, but I had no response from the owner so I couldn't redeem the credit note. I would strongly advise anyone not to purchase from this site. Terrible customer service and communication!

Aliexpress products at a mark up – I purchased several smocks from this store. When they arrived I noticed the tags looked like cheap products from Aliexpress - I did a quick search and found they were on Aliexpress for a fraction of the price. The products have just been relabelled for an Australian store with a large mark up. If I wanted Aliexpress I would have shopped there, but… Read more

I purposely looked local for better quality.

I wrote to the owner and she denied it. Seems pretty obvious she is purchasing cheap products and reselling them for a profit.