Sonos

As usual, if I could give no stars, I would! I could not be angrier with this Product and the Company. After some troubles a few years ago which were aknowledged by the CEO at the time with words (paraphrasing) , “we are sorry and we are taking it on board etc.” From memory it was new software. So cast forward to now, I update my internet which includes a new modem (5g). All phones, TV’s etc move seemlessly to be discovered on the new network. Not sonos. All products ( 7 ) cannot be discovered. They are all powered on. Followed instructions to reset the products, no result. So I have invested massively in sonos and this is what I get. The frustrating thing is that when they work the sound is great. But what’s the use when it is not simple to update on a new network. I am not a technical person so it makes it even harder. Absolutely disgusting. I now have to pay someone to do it for me which I shouldn’t have to do. I have no faith in ringing support as I will end up running around in circles with products spread around the house.

Expected more from Sonos, what a let down. Don't waste your money – This sub is 5 years old and now won't turn on. Received good support from Sonos via phone however nothing he could do. Out of warrantee so not their problem. $1000 piece of equipment from 'luxury' brand, I was expecting much more. This sub was hardly used, it should be made to last longer. Very dissatisfied with Sonos especially as their response was to offer 30% off a new sub. Why would I re purchase this item!? Definition of insanity surely. Then when I looked online, 3rd Gen subs are 30% off now anyway...

Pathetic and careless service from Sonos – Returns at Sonos are just not upto the level. Very bad service I was not happy with Sonos Arc Ultra and initiated the retun. Received a return ship docket to drop at Auspost Dropped at Auspost and it sat there for few days. And auspost send me a pickup label. Reason - Sonos Arc Ultra is not shipped by Auspost. Auspost dropped email to Sonos to pickup from Auspost as per their arrangement. Sonos didn't reply

In a nutshell, my refund is not process and Sonos not responding to my emails at all. I believe they do not have Service in Australia.

Never faced such poor service from any company in Australia, SONOS is such a bad service company.