Stopped working after warranty period expires
I won’t expect Sonos products to last more than 12 months. They cannot offer warranty any longer than a year. I bought 12 Sonos products over the past 5 years and 2 of them have failed so far.
They want to replace my 5yo sub with a refurbished unit for $700. Ridiculous. I would think a decent $1k sub can last 10-20 yrs.
I have resolved to not getting anymore Sonos products after realising its poor workmanship and warranty.
Great system but!!!!!
Such a good system. We have through the whole house. Just so very disappointing about losing play from iPhone feature soon. Sonos, you need to listen to your customers. I was also astounded to learn when I purchased the Sonos One to integrate my whole Sonos system with google that you can only use google play music subscription to play voice activated music, you can’t do it from your own library. I don’t want to bang on, and yes, Sonos takes no blame for this and advises this is to do with google but seriously, when is the greed going to end. I...n my house I have 2 play 5’s downstairs and upstairs, sound bar, sub, 2 Play 1’s in media room, and Sonos one in office. I also have a Sonos amp with switch box to play in 3 zones of wired outdoor speakers. For heavens sake, I feel like I have spent enough with Sonos and google products to not have to be locked into a google play music subscription. Sonos is great but could be soooooooo much better. Reason for 1 Star is losing play from phone feature and google music subscription needed for voice activation.
- Play:5 2015
- Verified purchase
Sound quality amazing, but the software is the pits.
The sound is brilliant for a home system, the highest of quality. Unfortunately, as others have said, the software lets it down.
Firstly – with the exception of Spotify, you can’t just cast to the speaker from most native apps like you can with say a chromecast etc.– you actually have to play everything through the Sonos software app, which is improved, but still clunky at best.
Secondly, the frequency of updates (both software and firmware) is infuriating. You just want to listen to some music, but you’re waiting 10 mins for an u...pdate (and its so stubborn you can’t actually use it until its finished downloading, resetting firmware and updating). Finally, the wifi connections are a nightmare on my home wifi (and I don't have any issues with any other devices). Heaven forbid if you make any changes to your router settings, it’s a half an hour process just to get your SONOS speakers hooked back into the Wifi system. I have gone back to using my simple $100 Bluetooth speaker all the time because its there ready to use straight away. And I know using the SONOS always requires 10 minutes of updating, tweaking etc before I can listen to any music...that's IF I'm lucky enough that the moons align and I can get it to connect to my WiFi. Sad that my $1000+ 2 x SONOS speakers just sit there in the corner un-used.
Can only play if subscribed to a platform like Spotify
The sound is good but the problem is with Sonos you are locked in to premium services. I just ended my Spotify subscription which was still paid up till the end of the month , but they instantly shut it down so I couldn't use the speaker. I have now ordered a Bose Wi-Fi adaptor.
It will probably end up in the garbage bin.
- Play:5 2015
- Verified purchase
Great sound, and great control...if!
These sound great, and are very versatile.. I have read a lot of reviews regarding problems with spotify connectivity, and i have to say they are correct if you use the spotify app to control your speakers..constant disconnections and rage moments. I have found that using the sonos app instead and linking it to your spotify that way it is actually seamless and very good.
So don't be put off by nasty spotify problems, just use the sonos app and everything is awesome. 4 stars because they cost a hell of a lot.
Nice when it works, frustrating when it's not
Good enough sound for normal home use and easy to expand by adding more speakers. Unfortunately extremely unreliable connection to both the speakers and to Spotify. Have to reboot to regularly and sometimes just doesn't want to connect to any speakers (2 x Play 5, 1 x Play 3 and 1 x Play 1). When working, Spotify can be very patchy with just randomly stopping of skipping songs. I tried different WiFi routers and noticed some are not compatible with Sonos at all. I still have a bridge connected and even tried the booster for a while.
Not worth it. Good sound but constantly buggy.
Great sound when it works, but the system frequently loses my music library (on a new Mac), and drops out/skips songs despite high speed reliable internet and router. Far too buggy for a product of this price. I'd suggest Bose or another brand that doesn't lock you into its software. The sonos also won't play a lot of songs that exist in my spotify library.
Great value for money!
I was looking for a system for the living room for a while. Sonos 5 was a well researched option and it did not disappoint. The system works great for most type of music in a (35 sqm room) i.e. would not recommend for Classical but for all other kinds the sound is wholesome and enjoyable, this is not an audiophile system but a solid choice for everyone else. The aux input comes handy and connecting with the TV, gives new life to movies and shows! The set up was seemless without an issue. The application is easy to use, however, needs a bit getting used to. Online community is a plus as any questions can be answered. Overall, great value for money!
- Play:5 2015
- Verified purchase
Set up the entire house...
Over the last few years have added Sonos one's, 5 and the new beam for our entire house setup. One of the best wifi speakers on the market without a doubt. Very rarely have any issues with wifi dropping out, works seamlessly, and the sound is remarkable for their size. The 5 in particular is a quality speaker with a huge sound and tone. Sonos are always updating their app and improving their sound too. Very reliable too never once had an issue with any of our units.
Sounds good, app controls terrible
Sounds great when it works.
Dont believe what they say about it being seamless with spotify. Constantly kicks me out or fails to recognise from spotify. Pushes you to the sonos app which is so unusable its hard to believe.
If you're happy to just listen to random stuff I guess it would be ok but once you're used to the usability of spotify you cant go back to sonos app.
NON EXISTENT SUPPORT SERVICES
The product does not appear to connect to wi-fi properly. Whilst it does at times, most of the time it doesn't. When it does the sound is quite good. Phone calls, emails to the Australian support line and an email to the CEO who has his email on the site all to avail.
Perfect wireless sound
I have two Sonos 5 and one sonos 1 distributed through my home and these devices are amazing. The sound is the best I have heard and being able to run radio stations, albums, spotify all wirelessly at a click of a finger from my phone is a treat. I would not hesitate in purchasing from Sonos again.
Player 5 Gen 1. Great sound quality. Unfortunately only lasted 3 years due to 'Software Issues'. Technical support was good, but no offers were made to replace the unit FOC, instead "Would you like to buy another unit for a discounted price of $500". For any speaker asking a premium price of $750 i would have expected a much better result.
- Play:5 2015
- Verified purchase
Love my Sonos System
We replaced a Bose lifestyle unit with the Sonos 5, Sonos subwoofer and Sonos sound bar, as the cables from the Bose (in a double brick house) were a challenge to conceal. The sound quality of the Bose system was accoustically superior and it had a built in CD/DVD player. However, the Sonos system is less expensive, has good sound quality, is aesthetically superior and CD/DVDs have been superseded by Spotify and Netflix. More importantly (to me) the system has one power cable from each stand alone unit. It is extremely simple to set up (particu...larly if you get your partner to do it) as Sonos provides clear, easy to understand installation instructions. It took approx 15-20mins from unpacking to have the system up and running. It is easy to control the app with your phone or tablet. Unlike others, we have encountered no problems operating the system, streaming music or using an i pod plug in. Perhaps the negative reviewers should blame themselves, the operator or the internet service, as it's definitely not the product.
Great Product .... Weird Reviews
Seems that the world is divided into two groups - those who love this product and those that hate it. I'm in the former. I did have some minor connectivity issues prior to NBN but perfect since (is this the only thing NBN is good for?). Anyway, great sound, no distortion when up to 11 and personally, I have no problem with the app - very user friendly
Sonos Play 5 Series 1
Just purchased our Sonos Play 5 Series 1 WiFi speaker and couldn't be happier. We purchased it as an ex demo floor stock from Harvey Norman as it was discounted $250 from the series 2 version. Best value for money option around due to the discounted price. Sound is great even when turned up loud. WiFi works so much better than Bluetooth.
Prior to purchasing I listened to multiple brands and price breaks from $200 up to $450 and this was by far the best performer.
Waste of money
Bought a Sonos Play:5 speaker in June 2017. Pretty disappointed with it. Does not play a large number of albums in my music library and drops out frequently, sometimes after only playing one or two songs. Can never play a full album without it dropping out. Very annoying, especially when entertaining. Have followed their advice re rebooting modem etc with no success. Have tried to uninstall Sonos from my computer with the idea of reinstalling it hoping that would fix the problem but cannot do so as when I try to do this I get a dialogue box saying my password is incorrect, yet it allows me to login to my account on their site using the same password. Should have saved myself $750.00 and stayed with my small bluetooth Bose travel speaker.
I went to look for a high end sound system and was introduced to the Sonos 5 2nd edition. So much volume and clarity in such a small box. After taking it home and running my music library and radio via the Sonos app I found the vibrant sound from it great and no distortion when cranked up. I ended going back for a second one and the stereo production is best I have had. Being a small unit means it is not taking a lot of space and as it runs over Wi-Fi I didn't need cables only power.
Awful software and Line In (most people use for Bluetooth) is awful
You now need a password to use the speakers, 8 digits part upper case and part numeric. It is easier to login to HSBC online banking. A new App was issued yesterday and causes endless problems with indexation. Most of my music just cannot be located anymore. Mozart for example can only be found under songs which means I can only play 1 track at a time and not an Album! If you use Line in with L & R speakers it crackles and is mostly unusable. Many people have mentioned this on forums over many months and the problem just got much worse with the...new App. This company has been taken over by tech geek programming maniacs. The music purists with any practicality have left the company. Do not buy. Buy Bluetooth or wired. . I use my small Bose Bluetooth speaker instead of my 2 highly expensive but mostly redundant Play 5s. I tried to post complaints on the Sonos forum but they don't get posted!
I am sorry, real awful experience
Whilst this product may wow people with limited tech experience, I have uncovered some really gaping holes in its design and usability. I have a mesh wi fi system at home and the entire Sonos system is not compatible with that. And it took a support person over 2 hours to figure that out. The level of support is absolutely disgusting: reduced opening hours, so much rudeness on the phone that I had to put a written complaint in.
After I managed to get it working, one fine morning I wanted to listen to some music, and that's when it decided i...t needed to update itself (why not before? Why not in the background?) It said it will only take 2-3 min, but after 10 min, it said it has failed and has to try again. Worse still, it took the system offline. Battled with it for half an hour and gave up. End result? I am left with a system that conked out just when I needed to use it and I wasted a precious morning. And our 'friendly' customer service is not even open! Enjoy the silence.
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Questions & Answers
Can I connect a Play 5 to my existing home wifi network or do I need a bridge to create a dedicated network?
Why is my sonos not working now its wireless lighting is not flashing and my iphone is telling me to walk within range and its still searching and spinning around.?
Are you able to get stereo effect from two sonos play 5 speakers?
I only have the one Play:5 in the loungeroom and because our house is so small that's all we have. We have a Play:3 in the husband's man cave in the shed separate. Sorry I can't answer your question from actual practical implementation, although my initial thoughts are yes you probably could, that would be the intent of the Sonos system. Stereo sound from all speakers linked, they are essentially a stand alone speaker that can be connected in sync with others.
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