Sony KD65X8500F (65")

Sony service - Appalling! – Had TV 14months into 36month warranty. insect got into screen, Sony refused repair, broke consumer law. 2months later still trying to have it fixed. Sony, expensive, terrible service - will never buy Sony again - avoid! - irresponsible company that holds its customers in contempt. very angry Show details

Disappointing TV set – I am absolutely disappointed with this TV. Everything works very poorly. The interface is not great and a terrible lag is present on every single option you choose: starting an app, going to the home menu, opening the TV guide, etc. It feels like using a 10-year-old computer. Sounds breaks every second when connected to a Bluetooth speaker. I… Read more

tried it with 2 different high quality bluetooth speakers which work like a charm with other devices like Macs, iPhones and even Android phones. Sony Support replied saying that the Bluetooth is only for wireless mouse and keyboard (even though their web page confirms it supports Bluetooth 4.1 A2DP profiles). This TV is connected to the Internet through the Ethernet interface, still from time to time Netflix shows low res image due to poor bandwidth.

Extremely disappointed – As a family, we were very pleased with our television. Fast forward 15 months and we have a dead tv with no screen and an error light flashing. I have been in touch with Sony support and worked through some tests that they emailed. Still no picture! I am most dismayed by the response that we have received: As the TV is out of the warranty period… Read more

(by just 3 months!) we will need to pay for repair, or we can have a 25% discount on any Sony TV! My husband will be back in touch, as I believe that we are still protected under consumer law in this case. Still, I am horrified to be offered a discount on a new TV! This would be a well received response with an older unit, but no thank you, Sony - not if you consider that a 15 month lifespan is acceptable! Disgraceful aftercare.

What a POS – We bought this TV recently. On first glance it's all good. 2 mths later we've started to notice the bugs and quirks. It's a hot day today in Melbourne. Air con is on but can't get reception on the tv. Re-ran the tuning program on full auto scan and it only picks up 16 channels. (Half of these are audio only). NOT IMPRESSED! So we thought we'll… Read more

watch a movie off a usb stick, easy right? NO!! If you want to change from 1 movie to another on the usb you have to unplug then reinset the stick to get to menu. We have an old PANGOO tv that is more user friendly than this garbage that Sony flog. I argued against a Sony after owning a Z3 phone a few years back and lost out. Now my partner is frustrated with me because Sony sell garbage that is frustrating and poorly made. I must say that at Netflix works, otherwise there would mayhem. Tried calling a helpline. Sony is only open Mon-Fri. Not even a call help centre in Mumbai. Sony you've lost another customer to your competitors. Well Done