Rude and wouldn't even give me a price!
Tried to find out membership costs at Chadstone for myself and my 2 daughters. He would only give me a range and refused to give me an actual cost unless I came down to the club. Can't understand why it is so hard to just give me my options. He actually said that when I was serious about my health then come and see him. Given I rang them I would think that meant I was serious. Definitely looking elsewhere now.
Bunch of scammers, who won’t accept cancellations- MENTONE
This is by far my worst customer service experience ever!!!! Firstly, I bought a groupon voucher which allowed me to have my first 30 days at the club for free. After many calls and visits it took 4 fortnightly payments for them to actually activate my 30 free days. Secondly, part of the deal was a complimentary 6 week training program. With a useless, incompetent pt, I walked out of a 30 minute, rushed assessment with only 4 exercises!!!! That is not what a training program is. Lastly, I gave a 30 day cancellation notice as I decided I no long...er wanted to be at this overpriced, sketchy gym. After the 30 days I was still getting charged fortnightly!! They had never actually cancelled my membership. Anyway, I requested a refund and the reception staff made excuses saying the manager wasn’t around when she definitely was. I left several emails demanding my refund and no one replied. It’s been almost 2 weeks and I still haven’t received my refund. Beware do not join this gym, they don’t care about you or your fitness goals at all, they are a bunch of scammers that just want to steal your money! Better off joining crunch gym in mentone, half the price and the staff are great and won’t rip you off.
Altitude at SPHC St Kilda- 10/10
The Altitude program at SPHC St Kilda is phenomenal! If you are thinking about trying it, don’t hesitate and go for it! The new training facilities are absolutely superb and the team of instructors lead by Amanda and Brett are ‘first class’ in so many ways- not only do they push you to the limits, help with technique and keep you engaged, the team sincerely cares about your actual results and continually help motivate you in order to achieve them- where else does that happen? For me, the fast results and health benefits that can be achieved due...to the simulated Altitude effect are just an added bonus, it’s the staff and how well they run their respective classes that’s the real gold. In all my years of different gym memberships and classes, I can honestly say I have finally found the perfect home!
So hard to leave.....
Although I have been a loyal customer & enjoyed the South Pacific gym for many years, I needed to cancel my gym membership as I was travelling overseas for a prolonged period. I requested the cancelation in May. I also closed my bank account. However, despite my cancelation, I am still getting demands for membership fees. It seems to me that the gym is acting as a vengeful ex-spouse who cannot handle being left.... How sad that what had been a good gym experience has turned into a bit of a nightmare & left me with very bad feelings about the gym.
The receptionists and staff are very friendly, got set up with a health check when I got started which was super helpful as I have an old injury. One of the better gyms that I have trained at in bayside. Not enough positive reviews on here -seems as though people need to read their terms and conditions. Cancellation process is a pretty standard 30 days notice as all other gyms.
Love everything about this place!!!!
I just love South Pacific health clubs, all the instructors are so welcoming, helpful and hard working!! I particularly love Altitude Training in St Kilda, I can’t wait for the next class! Thank-you to you all for making me feel so welcome and happy there! A big thanks to Amanda who is just fantastic!
The only exercise you should be doing is running away from this ' club '
Joined the st Kilda club for a 6 month membership . Did not take long to realise that parking was costing me a fortune and the equipment was being left in a poor condition . End of the 6 months I told them verbally and in writing that I'm done .... long story short.... the only way to stop them continually charging my card was tp cancel my card ... my advice .... find another gym
- Verified customer
Listen up folks....Mostly, the negative comments here are regarding Memberships. This is a business, people. READ YOUR CONTRACT!
Now, as a current/previous member at Nunawading, Chadstone, and now Mentone, I am very happy with the quality of the equipment and the professionalism of the staff.
Don't like contracts? Pay for 6 months in advance.
The best of the 3?
Chadstone is hands down the best of them.
Trainer helped motivate me to a 24kg weight loss.
WONT LET ME CANCEL MEMBERSHIP
DO NOT JOIN THIS GYM CHAIN!!!
need to cancel my daughters membership for certain reasons, have been 4 times to cancel and a different excuse is given each time so they can avoid cancellation. They are still charging my account...low life scum.
Will have to to the aggressive approach i guess.
Member retention and cancellation is very problematic
TLDR: I attempted to resolve cancellation with them amicably and had a terrible, concerning experience. Best avoid.
I would urge everyone to avoid this club. It is extremely difficult to cancel the membership even where you are not on a fixed term contract. The processes in place appear to be intentionally designed to make it very difficult to cancel. This is disingenuous and disrespectful to customers of the club. I imagine that consumer laws in VCAT would come to the aid of many in my position who wish to cancel. The terms may amount to unfa...ir contract terms and their conduct may be construed as misleading or deceptive. I called the club to cancel my membership and was told I had to appear face-to-face at the club to do so. I advised that I could not attend face-to-face. However, they persisted to refuse to cancel the membership over the phone or by email. They did however state that my conversation with them on that date would amount to notifying them of my intention to cancel. When I eventually attended the club to cancel the membership, I was sat down and asked a number of questions relating to why I was cancelling for instance, my alternatives to the membership with this club. I raised the fact that the cancellation process was frustrating and noted the retention process. Remarkably, the staff member insisted that the required face-to-face cancellation meeting was not at all for the purpose of retention, but rather to give me the benefit of fully understanding the throws of cancelling a contract. I note that the 'Membership Cancelation' form she provided me during the required face-to-face meeting prominently and in detail describes 'alternatives to cancelling'. In fact, almost half of the form is dedicated to 'Alternatives to Cancelling'. The friendly demeanour of the staff member disappeared after expressing that I was not interested in alternatives to cancelling my membership. After raising my concerns with the staff member, they told me I wasn't able to cancel immediately because I had not provided 30 days notice to do so. I advised that I had already called to cancel and was told on the phone that the earlier conversation would amount to notification of cancellation. Despite this, the staff member refused to accept this as notification. The staff member stated that they would ask head office to assist. This assistance was denied. After the meeting, the staff member handed me a carbon-copy of the membership cancellation form. She had earlier asked me to sign the original. Approximately half of the form is dedicated to 'reasons for cancelling membership'. Again remarkably but perhaps not unexpectedly, the staff member left this section blank. This was despite my iterations of what concerned me.
- Verified customer
Exceptionally difficult to get out of the membership, make empty promises.
I signed up with this gym earlier this year.
Firstly, the initial information I received both and writing and verbally, indicated to me I could use more gyms, than just Mentone. Their first letter said that I had access to 4 x 24/7 gyms. This was not the case. When I let them know, they gave me access to a gym that when I looked at their schedule, didn't have the classes I was after.
After a trial period, when I found that the average staff member couldn't help with simple questions about my basic routine, and that instead I needed to make...
Rude and incompetent staff
Reception staff do not know things they are supposed to know and also they are rude. Like parking options. If you ask them, their attitude is like it's your problem not ours. Talking to them feels like you are getting paid to go the gym and not the other way round. I was never told about the weekly parking options and ended paying a lot for the daily parking. Also were not helpful with my queries. Trainers are good though.
South Pacific St Kilda
I was a member for over 12 months and then tried to cancel. In addition to the rubbish you must come in to canel they are also that desperate they would not allow the cancellation until i had paid the 26 full payments of $49 even though i had paid 26 plus payments 3-4 were for a suspension at a discount rate. Effectively forcing a 14 month subscription on me as one of the reasons i joined was the suspension option.
Disgusting service i will never go back and will warn others to go any were else.
South Pacific Chadstone
Not enough people share their positive experiences. South Pacific Chadstone has empathy for people with mental health issues. The staff have the ability to bring happiness and light into your life. This is the case for this mother and son. Initial contact with general manager Nick Corsini was so telling of what we were to experience.
Nick had recommended personal trainer Nicole. Instead we chose personal training manager Steve; why? Steve has a breadth of experience in dealing with mental health issues; an extraordinary find. He has t...he deepest level of empathy and his training regimes reflect this. Steve's foundational work was exceptional - correct use of equipment, a program to avoid injury, personal training was methodical, logical and delivered with intent. He was a perfect fit. Like all great staff, Steve was offered a manager opportunity elsewhere. What a loss for South Pacific Chadstone, moreover what a loss for us. Nick again recommended Nicole and we accepted. Well, she is dynamite; we clicked the very first day. Nicole's zest for training is infectious. It is like hating mathematics but your mathematics teacher is a gem. Nicole understands our feelings and is genuine in her concerns for us. She is the definition of empathy and compassion. This is why we remain at the gym; Nick was right. Nicole exceeded our expectations and we have formed a "family like" bond; what more can we say? I guess, if you have leadership that employs the very best staff, then the gym runs itself. It is staff, this is why South Pacific Chadstone is outstanding - nothing but praise! I am happy for South Pacific Chadstone to pass on our details should others wish to confirm our reflections.
I've tried to cancel my membership and it's been almost impossible plus they still want heaps of money of me for canceling despite the fact that I've been a member for 3 years. I tried to pause my membership at first but the terms for pausing were absolutely ridiculous (they were still going to charge me). The staff are rude and more interested in their own reflection in the mirror than the customers. They gym is so sorry with thick layers of dust around the gym. Wi-Fi doesn't work and the TV'S by the cardio machines are rarely working either and the AC is not functioning at all! Stay away, save yourself the money and the hassle! I'm actually appealed at how a business can be run this poorly.
Appalling with some horrible trainers
They are very pushy with their sales techniques. Then the showers don't have any hooks on the inside so makes getting changed very difficult. Never enough spots for hair dryers especially in the morning. But the worst by far is the demeaning and belittling way some of the trainers treat new members of the class. Some of the trainers are lovely, there was a yoga teacher who took the core class who was particularly good. But I would definitely avoid the aggressive egos of some of the trainers. They're not curing cancer- perhaps get some lessons on how to talk to people without acting like you're going to deck them. Of course, as others have said, complaints to management go unheeded.
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Questions & Answers
Why is it so difficult to cancel gym membership? It leaves me with a very bad feeling about the gym despite previously having really enjoyed it.....
I already have an MSAC aquatic membership and want to supplement this with a gym membership at Port Melbourne as it is walking distance. They do not seem to advertise any pricing which I find suspicious. Can anyone share some info before I go in?
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