South Pacific Health Club

Dishonest Billing Practices and No Accountability - Avoid South Pacific Health Club – I strongly advise against signing up with South Pacific Health Clubs due to their unethical billing practices and complete lack of accountability. I was incorrectly charged for two personal training sessions that I never attended, yet despite multiple follow-ups, South Pacific has refused to correct their mistake. After providing clear proof of… Read more

the incorrect charges—including bank statements—they continued to dodge responsibility, claiming they "couldn’t confirm" whether they actually owed me money.

To make matters worse, even after cancelling my membership, they continued to debit my account. When I raised this issue, I was met with the same dismissive attitude and lack of action.

This gym's management clearly prioritizes squeezing extra dollars out of unsuspecting customers over ethical business practices. If you sign up, be prepared for billing "errors" that they will refuse to fix.

There are plenty of reputable gyms out there—do yourself a favour and stay far away from this one.

Great time using SPHC- Port Melbourne – SPHC- Port Melbourne Great Gym, Nice friendly staff Yes, occasionally there are equipments broken down but no issues with plenty of alternative equipments to use. Never have problems over the last 7 yrs using the gym.

Would not recommend – This gym does not care about their customers at all! All they care about is money. My boyfriend and I joined South Pacific health club in January 2024, used the gym for 1 month and then had to leave Melbourne due to unfortunate circumstances. When signing up there was no mention of any fees when cancelling. We had believed to have cancelled our… Read more

membership at the front desk on our last day but apparently not. They are still taking money from both of our accounts and are also looking for cancellation fee of $170 each! They will not respond to any of our emails asking to cancel our memberships after taking up to 300$ from my account. I am still being charged after contacting them for the last 3 months asking to cancel it. DO NOT give them your business! They care more about taking good peoples money then looking after their own customers.

Do better South Pacific health club st Kilda. Save yourself the stress and join a gym that cares and doesn’t demand extra fees on top of there standard fees.

Positive feedback, Kieran, staff member south pacific gym – I wantd to say that Kieran is very professional friendly and a great communicator, to all gym members. He is an asset to port melb south pacific gym.

South Pacific health review – If there's one thing I can say about the saint Kilda sea baths is the high level of professionalism, kindness, and always giving a high level service to each and every person that walks thru the door. The flexibility and understanding you won't find anywhere else in a fitness centre. Extremely recommended facilities rock too!!

Helpful and happy staff – Have been at Port Melb South Pacific for a while but sadly due to a house move I needed to find a more local gym. Nick at PM helped facilitate me transferring to St Kilda and did a great deal for me. Really appreciate the time and effort put into it and making sure I was happy with it all.

Charged for services A YEAR after cancellation – I cancelled my membership a year ago due to moving interstate. Had transactions come out this month ( a year later) which is apparently missed payments or supposed fees for said missed payments even though the transactions are marked as processed in my bank history. How they can even charge over a year later is beyond me. I wasn’t consulted… Read more

about the deduction not even called. I actually made my bank block it because I thought it was an administrative error.

Absolutely shocking service, management and administrative processes.

Absolutely disgusting staff who don’t follow through. Charges months later – PLEASE DO NOT USE THIS GYM. 7 months after cancelling they continued to direct debit. The staff do not follow through with their words and don’t return calls or emails. There’s no option to review their website assuming they would get absolutely horrible reviews.

Noah Erdeljac Customer Service Manager. Worst Customer Service!!! – I joined the this Gym and did a yoga class where I was pushed to do a move I was not familiar with, i ended up damaging my wrist. I contacted one of the pilates instructors and kept going to training for a few weeks as this amazing instructor suggested she could help me work out without using my wrist. Perfect. My wrist continued to give me… Read more

problems, and I quit the gym. It stopped me from working, kite surfing and cost me a lot as I had to go to a wrist specialist two times and a physio. When my wrist started to get better I wanted to rejoin, I sent the receipts to the gym and asked for the equivalent cost in months memberships, I was offered by Noah Erdeljac a months free membership. I had dished out over $600.00 in medical bills, and was offered a $60.00 free month membership. REALLY!!!! Had I gone to a lawyer, the cost would have been much higher for the gym. I am still considering taking legal action against this gym. But I would not advise you to join this Gym because Noah Erdeljac is the worst customer service manager I have met. Jo the pilates instructor was amazing. The gym is in a good location, great facilities, but run by unprofessional kids.

Fraud, misconduct and just plain dodgy – My 14 year old daughter went to the St Kilda gym Sth Pacific gym two months ago to ask about joining. They let her have a workout and then got her (a minor) to sign the contract without my knowledge. They then proceeded to use my credit card probably from a previous membership on file and took out a unauthorised payment from my bank account… Read more

stating my 14 year old authorised the payment from my account. Complete lies. I requested one month ago for the payment to be put back into my account but denied. The managers Keally, Noah and branch manager Brendan all deny these serious breaches and unfortunately with this type of management these serious issues will continue. The bank was shocked and stated it is total fraudulent. Consumer affairs stated misleading, fraudulent conduct. I requested finance dept and head office numbers and denied by Brendan the Branch manager instead he just cancelled my daughters membership without discussion, authorisation or approval to avoid the situation. BEWARE.

Get a better manager – Terrible customer service by the club Manager Mel appalling appalling customer service. If you don’t want to be nice don’t be in customer service. I wouldn’t recommend joining this club get better management and trainers. Not mates!

Staff are rude classes are basic – Staff are rude and didn't provide a positive experience Classes are the most basic with instructors giving no motivation at all to teach a class Timetable is wrong and no accurate

Worst gym experience of my life – If you want the poorest customer service of all time, go to South Pacific Port Melbourne. It took months to complete the cancellation of my membership, many phone calls and emails, many of which went unanswered, including speaking to the manager on Scott on multiple occasions who has provided no assistance. Nearly four months in from the beginning… Read more

of the cancellation requests and I have not received my requested refund, despite being told weekly that it would be refunded "next week". This gym has extremely poor customer services, management and unethical business practices. If I could leave a 0/5 stars I would.

6 weeks of deductions without any advice to inform of such debits. Disgraceful! – I have been a member of a several proficient gyms over the years and always found staff to be hospitable, informative and professional. This is NOT my experience at South Pacific Mentone gym. Staff from management through to the front desk were regularly impudent, unprofessional and delivered inaccurate information. Sadly, quality staff and many… Read more

members have left this gym due to the incompetent practices, lack of classes and difficultly booking classes online. I DO NOT recommend South Pacific Mentone.

Needs new management – Mould grows in the drinking fountains. Received fines for COVID breaches and not bothering with QR code’s. House rules are never imposed and men walk around in their underwear. After years of being a member knowing they were fined and put us all at risk it was clear it was time to try another gym. Paul Kinghorn needs to be replaced.

Beware of auto renew memberships – Canceled my membership about a year ago due to a job opportunity in Queensland: When I signed the contract I was told I didn’t have to pay any cancellation fees if moving abroad: I ended up being charged anyway. After some months I noticed that I was still being charged, had to call and write several times to stop that. They initially refused to… Read more

refund me even if I got charged c. 700$.

Came back to Melbourne a couple of months ago. A dozen email (and a visit to the city club) after: After showing a written copy of the cancellation form I was promised a refund as soon as the information accounts department would approve it.

Two months have passed and I’m still waiting. No answer to my emails asking updates.

UPDATE: After more than I year I got my money back, they were sincerely willing to help but you still have to chase them.

Great gym for summer!! Right next to the beach perfect location – Great club to train at! I joined last week and reception have been really helpful and always friendly. Also a perfect location right next to the beach perfect for summer

Beware of auto renew memberships !!!!! – Be very wary. My 3 month only pool membership turned out to be more as apparently you have to 30 days notice to cancel even though I only ever wanted a three month membership. Ask and be sure what the cancellation policy is.

St kilda South Pacific take your money ! – I loved this gym until they took 3 payments out that they shouldn’t have! I deferred a payment which they took out, they apologised, then another one ! I emailed so many times and they said would put to further urgent attention which they didn’t. They then took another one!! I have emailed about 15 times! WHAT A JOKE !! Show details

All the club care is about how to get the maximum $ out of you – Am living in Forest Hill, when the club closed at Nunawading wasn’t even offered any compensation when I cancel my membership today was ask to sign a notification notice of 30days. Meaning I have no choice but to made further payment for another 30days even though I will not visit the club during this pandemic period. Not to mentioned some of club facilities haven’t been fixed for years.

Amanda Lenny - Port Melbourne – As a long term member at the Port Melb Club, I have had nothing but a pleasurable experience with Amanda Lenny. She is extremely professional and always willing to help and offer advice. She definitely is a great friendly face at the Club and it wouldn't be the same without her.

No interest in members – Management never get back to you no matter how many times you make contact. The city club is too busy with not enough equipment and trying to sell you stuff instead of giving you the offer promised

South Pacific Health Club St Kilda – Staff are responsive and courteous to my suggestions. Has been a good experience over the years. Wish everyone at the club all the best but it was time to move on.

Terrible - stay away – Absolutely shocking management working there that let it down for everyone else, Learn some manners and how to treat people with respect. Just a bit of food for thought hey.

8 week challenge – last Wednesday of 8 week challenge. Great class again Amanda. Your commitment and interest really shows. thank you. All the classes have been motivating and fun.Tks to Marcos and Pete as well .look forward to the next challenge

RPM classes awesome ! – Have recently just start doing the RPM classes with Rob at Port Melbourne. His classes are awesome !! he is so inspirational !! just loving the new bikes also ! thanks for the great classes Rob!! hoping SPHC put more rpm classes on the time table!!

Kylie and Spin Classes – Kylie takes the best spin / cycle classes at South Pacific St Kilda. A great balance between hard work, good technique and loads of fun. Thanks for all the great music as we sweat away!

Body pump is so much fun – Once again I have just been to another great class in st.kilda. Wednesday night Pump Class is truly great. I would like to give a BIG thanks to Tim for making my Body Pump class truly memorable. Tim brings so much fabulous energy into the room and shares some really useful tips so that everyone gets so much more out of their workout. I really love… Read more

the music choices too. Well done Tim! And THANKYOU!

November 16th 2019 Update: Fantastic Body Pump class with Marisa

I really love Tuesday night classes with Marisa! Shes awesome. The energy is high and theres so much fun and positivity its like electricity!!! I am seeing results and its all thanks to her!

THE BEST GYM EVER!!! – I mostly attend the fitness classes at this gym and they are top notch !!! They cater for everyone- whether you are a fitness fanatic or if you just want a social fitness class ; this gym is for you :) I originally did a 5 day free trial with absolutely no intention of joining and low and behold I got hooked! I would highly recommend trying this gym out , you will not be disappointed!! :)

Best gym in the Bayside area – I am super impressed!! Friendly staff... Excellent state of the art equipment. Huge group fitness timetable, including Reformer/Hot Yoga with the best instructors. 24 hour access.

Rude and wouldn't even give me a price! – Tried to find out membership costs at Chadstone for myself and my 2 daughters. He would only give me a range and refused to give me an actual cost unless I came down to the club. Can't understand why it is so hard to just give me my options. He actually said that when I was serious about my health then come and see him. Given I rang them I would think that meant I was serious. Definitely looking elsewhere now.