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South Pacific Health Club

South Pacific Health Club

2.3 from 150 reviews · View Statistics

Reviews

2.3

150 reviews
5
(38)
4
(8)
3
(4)
2
(11)
1
(89)
  • Value for Money
    3.0 (22)
  • Customer Service
    3.1 (13)
  • Transparency
    2.6 (10)
  • Rates and Fees
    3.0 (11)
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Deedee

Deedee

  • 2 reviews

Beware of auto renew memberships !!!!!

published

Be very wary. My 3 month only pool membership turned out to be more as apparently you have to 30 days notice to cancel even though I only ever wanted a three month membership.
Ask and be sure what the cancellation policy is.

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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St kilda South Pacific take your money !

published

I loved this gym until they took 3 payments out that they shouldn’t have! I deferred a payment which they took out, they apologised, then another one ! I emailed so many times and they said would put to further urgent attention which they didn’t. They then took another one!! I have emailed about 15 times! WHAT A JOKE !!

Value for Money
Customer Service
Rates and Fees
Incentivised ReviewNo
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Jason

JasonGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 3 likes

All the club care is about how to get the maximum $ out of you..

published

Am living in Forest Hill, when the club closed at Nunawading wasn’t even offered any compensation when I cancel my membership today was ask to sign a notification notice of 30days. Meaning I have no choice but to made further payment for another 30days even though I will not visit the club during this pandemic period. Not to mentioned some of club facilities haven’t been fixed for years.

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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Amanda Lenny - Port Melbourne

published

As a long term member at the Port Melb Club, I have had nothing but a pleasurable experience with Amanda Lenny. She is extremely professional and always willing to help and offer advice. She definitely is a great friendly face at the Club and it wouldn't be the same without her.

Incentivised ReviewNo

No interest in members

published

Management never get back to you no matter how many times you make contact. The city club is too busy with not enough equipment and trying to sell you stuff instead of giving you the offer promised

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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South Pacific Health Club St Kilda

published

Staff are responsive and courteous to my suggestions. Has been a good experience over the years. Wish everyone at the club all the best but it was time to move on.

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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Josh77

Josh77Greater Melbourne (Metropolitan), VIC

Terrible - stay away

published

Absolutely shocking management working there that let it down for everyone else, Learn some manners and how to treat people with respect. Just a bit of food for thought hey.

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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8 week challenge

published

last Wednesday of 8 week challenge. Great class again Amanda. Your commitment and interest really shows. thank you. All the classes have been motivating and fun.Tks to Marcos and Pete as well .look forward to the next challenge

Value for Money
Customer Service
Incentivised ReviewNo
Wendy

WendyVictoria

RPM classes awesome !

published

Have recently just start doing the RPM classes with Rob at Port Melbourne.
His classes are awesome !! he is so inspirational !! just loving the new bikes also !
thanks for the great classes Rob!! hoping SPHC put more rpm classes on the time table!!

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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Kylie and Spin Classes

published

Kylie takes the best spin / cycle classes at South Pacific St Kilda. A great balance between hard work, good technique and loads of fun. Thanks for all the great music as we sweat away!

Incentivised ReviewNo
Debster

DebsterGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Body pump is so much fun.

published

Once again I have just been to another great class in st.kilda. Wednesday night Pump Class is truly great. I would like to give a BIG thanks to Tim for making my Body Pump class truly memorable. Tim brings so much fabulous energy into the room and shares some really useful tips so that everyone gets so much more out of their workout. I really love the music choices too. Well done Tim! And THANKYOU!

November 16th 2019 Update: Fantastic Body Pump class with Marisa

I really love Tuesday night classes with Marisa! Shes awesome. The energy is high and theres so much fun and positivity its like electricity!!! I am seeing results and its all thanks to her!

Value for Money
Customer Service
Incentivised ReviewNo
Paula O.

Paula O.Greater Melbourne (Inner), VIC

THE BEST GYM EVER!!!

published

I mostly attend the fitness classes at this gym and they are top notch !!! They cater for everyone- whether you are a fitness fanatic or if you just want a social fitness class ; this gym is for you :) I originally did a 5 day free trial with absolutely no intention of joining and low and behold I got hooked! I would highly recommend trying this gym out , you will not be disappointed!! :)

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
See all answers
Marie

MarieGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Best gym in the Bayside area

published

Friendly staff... Excellent state of the art equipment. Huge group fitness timetable and virtual cycle anytime of the day. 24 hr access.Reformer/Hot Yoga with no extra cost on top of membership

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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Rude and wouldn't even give me a price!

published

Tried to find out membership costs at Chadstone for myself and my 2 daughters. He would only give me a range and refused to give me an actual cost unless I came down to the club. Can't understand why it is so hard to just give me my options. He actually said that when I was serious about my health then come and see him. Given I rang them I would think that meant I was serious. Definitely looking elsewhere now.

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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Annoyed Ana

Annoyed AnaGreater Melbourne (Metropolitan), VIC

Bullied by PT in his off time

published

Annoyed and disgusted that PT Luke trainor continuously flaunts and poses on the equipment, including pulling his pants down for pics in weight section. Complained a yr ago, no change.

Value for Money
Customer Service
Transparency
Rates and Fees
Incentivised ReviewNo
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Georgia D.

Georgia D.Greater Melbourne (Metropolitan), VIC

Bunch of scammers, who won’t accept cancellations- MENTONE

published
Value for Money
Incentivised ReviewNo
Alysia B.

Alysia B.Greater Melbourne (Inner), VIC

Altitude at SPHC St Kilda- 10/10

published
Value for Money
Incentivised ReviewNo
Eva

EvaGreater Melbourne (Metropolitan), VIC

So hard to leave.....

published

Although I have been a loyal customer & enjoyed the South Pacific gym for many years, I needed to cancel my gym membership as I was travelling overseas for a prolonged period. I requested the cancelation in May. I also closed my bank account. However, despite my cancelation, I am still getting demands for membership fees. It seems to me that the gym is acting as a vengeful ex-spouse who cannot handle being left.... How sad that what had been a good gym experience has turned into a bit of a nightmare & left me with very bad feelings about the gym.

Value for Money
Incentivised ReviewNo
Melissa

MelissaGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

Great gym

published

The receptionists and staff are very friendly, got set up with a health check when I got started which was super helpful as I have an old injury. One of the better gyms that I have trained at in bayside. Not enough positive reviews on here -seems as though people need to read their terms and conditions. Cancellation process is a pretty standard 30 days notice as all other gyms.

Value for Money
Incentivised ReviewNo

Love everything about this place!!!!

published

I just love South Pacific health clubs, all the instructors are so welcoming, helpful and hard working!! I particularly love Altitude Training in St Kilda, I can’t wait for the next class! Thank-you to you all for making me feel so welcome and happy there! A big thanks to Amanda who is just fantastic!

Incentivised ReviewNo
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Questions & Answers

suzcrawf

suzcrawfasked

Can anyone please advise what a membership costs here? Why can’t their website be transparent?

1 answer
Shan
Shan

I had been trying to get a clear answer about prices for days, I just had to bite the bullet and make an appointment to get the pricing.

You can do a free 7 day trial at the gym before signing up.
Sign up Fee is $149 (This can get wavered if you pay a full 12mths in advance)
$14.95 / per week is for gym only.
$36 - 37 / per week for 3 months, Gym and all classes included, access to use any SPHC gym.
$33 -34 / per week for 12 months, Gym and all classes included, access to use any SPHC gym.
$30.60 / per week if you pay 12 months upfront, Gym and all classes included, access to use any SPHC gym.

No cancelation fee if you see your full contract out. If you cancel beforehand theres a $99 (From memory...) fee and you get charged $5 a week for the remaining weeks left within your contracted membership.

With the sign up you get 2 PT sessions where they write you a program according to your Body Scan and what you'd like to achieve. At the moment they have 5 PT sessions instead of 2 because its the new year.

Hope this helps! :)

Eva

Evaasked

Why is it so difficult to cancel gym membership? It leaves me with a very bad feeling about the gym despite previously having really enjoyed it.....

No answers
Bobbi P

Bobbi Pasked

I already have an MSAC aquatic membership and want to supplement this with a gym membership at Port Melbourne as it is walking distance. They do not seem to advertise any pricing which I find suspicious. Can anyone share some info before I go in?

No answers

Get an answer from our members and South Pacific Health Club representatives

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