RPM classes awesome !
Have recently just start doing the RPM classes with Rob at Port Melbourne.
His classes are awesome !! he is so inspirational !! just loving the new bikes also !
thanks for the great classes Rob!! hoping SPHC put more rpm classes on the time table!!
Body pump is so much fun.
Once again I have just been to another great class in st.kilda. Wednesday night Pump Class is truly great. I would like to give a BIG thanks to Tim for making my Body Pump class truly memorable. Tim brings so much fabulous energy into the room and shares some really useful tips so that everyone gets so much more out of their workout. I really love the music choices too. Well done Tim! And THANKYOU!
November 16th 2019 Update: Fantastic Body Pump class with Marisa
I really love Tuesday night classes with Marisa! Shes awesome. The energy is high and theres so much fun and positivity its like electricity!!! I am seeing results and its all thanks to her!
THE BEST GYM EVER!!!
I mostly attend the fitness classes at this gym and they are top notch !!! They cater for everyone- whether you are a fitness fanatic or if you just want a social fitness class ; this gym is for you :) I originally did a 5 day free trial with absolutely no intention of joining and low and behold I got hooked! I would highly recommend trying this gym out , you will not be disappointed!! :)
Rude and wouldn't even give me a price!
Tried to find out membership costs at Chadstone for myself and my 2 daughters. He would only give me a range and refused to give me an actual cost unless I came down to the club. Can't understand why it is so hard to just give me my options. He actually said that when I was serious about my health then come and see him. Given I rang them I would think that meant I was serious. Definitely looking elsewhere now.
Bunch of scammers, who won’t accept cancellations- MENTONE
This is by far my worst customer service experience ever!!!! Firstly, I bought a groupon voucher which allowed me to have my first 30 days at the club for free. After many calls and visits it took 4 fortnightly payments for them to actually activate my 30 free days. Secondly, part of the deal was a complimentary 6 week training program. With a useless, incompetent pt, I walked out of a 30 minute, rushed assessment with only 4 exercises!!!! That is not what a training program is. Lastly, I gave a 30 day cancellation notice as I decided I no long...er wanted to be at this overpriced, sketchy gym. After the 30 days I was still getting charged fortnightly!! They had never actually cancelled my membership. Anyway, I requested a refund and the reception staff made excuses saying the manager wasn’t around when she definitely was. I left several emails demanding my refund and no one replied. It’s been almost 2 weeks and I still haven’t received my refund. Beware do not join this gym, they don’t care about you or your fitness goals at all, they are a bunch of scammers that just want to steal your money! Better off joining crunch gym in mentone, half the price and the staff are great and won’t rip you off.
Altitude at SPHC St Kilda- 10/10
The Altitude program at SPHC St Kilda is phenomenal! If you are thinking about trying it, don’t hesitate and go for it! The new training facilities are absolutely superb and the team of instructors lead by Amanda and Brett are ‘first class’ in so many ways- not only do they push you to the limits, help with technique and keep you engaged, the team sincerely cares about your actual results and continually help motivate you in order to achieve them- where else does that happen? For me, the fast results and health benefits that can be achieved due...to the simulated Altitude effect are just an added bonus, it’s the staff and how well they run their respective classes that’s the real gold. In all my years of different gym memberships and classes, I can honestly say I have finally found the perfect home!
So hard to leave.....
Although I have been a loyal customer & enjoyed the South Pacific gym for many years, I needed to cancel my gym membership as I was travelling overseas for a prolonged period. I requested the cancelation in May. I also closed my bank account. However, despite my cancelation, I am still getting demands for membership fees. It seems to me that the gym is acting as a vengeful ex-spouse who cannot handle being left.... How sad that what had been a good gym experience has turned into a bit of a nightmare & left me with very bad feelings about the gym.
The receptionists and staff are very friendly, got set up with a health check when I got started which was super helpful as I have an old injury. One of the better gyms that I have trained at in bayside. Not enough positive reviews on here -seems as though people need to read their terms and conditions. Cancellation process is a pretty standard 30 days notice as all other gyms.
Love everything about this place!!!!
I just love South Pacific health clubs, all the instructors are so welcoming, helpful and hard working!! I particularly love Altitude Training in St Kilda, I can’t wait for the next class! Thank-you to you all for making me feel so welcome and happy there! A big thanks to Amanda who is just fantastic!
The only exercise you should be doing is running away from this ' club '
Joined the st Kilda club for a 6 month membership . Did not take long to realise that parking was costing me a fortune and the equipment was being left in a poor condition . End of the 6 months I told them verbally and in writing that I'm done .... long story short.... the only way to stop them continually charging my card was tp cancel my card ... my advice .... find another gym
- Verified customer
Listen up folks....Mostly, the negative comments here are regarding Memberships. This is a business, people. READ YOUR CONTRACT!
Now, as a current/previous member at Nunawading, Chadstone, and now Mentone, I am very happy with the quality of the equipment and the professionalism of the staff.
Don't like contracts? Pay for 6 months in advance.
The best of the 3?
Chadstone is hands down the best of them.
Trainer helped motivate me to a 24kg weight loss.
WONT LET ME CANCEL MEMBERSHIP
DO NOT JOIN THIS GYM CHAIN!!!
need to cancel my daughters membership for certain reasons, have been 4 times to cancel and a different excuse is given each time so they can avoid cancellation. They are still charging my account...low life scum.
Will have to to the aggressive approach i guess.
Member retention and cancellation is very problematic
TLDR: I attempted to resolve cancellation with them amicably and had a terrible, concerning experience. Best avoid.
I would urge everyone to avoid this club. It is extremely difficult to cancel the membership even where you are not on a fixed term contract. The processes in place appear to be intentionally designed to make it very difficult to cancel. This is disingenuous and disrespectful to customers of the club. I imagine that consumer laws in VCAT would come to the aid of many in my position who wish to cancel. The terms may amount to unfa...ir contract terms and their conduct may be construed as misleading or deceptive. I called the club to cancel my membership and was told I had to appear face-to-face at the club to do so. I advised that I could not attend face-to-face. However, they persisted to refuse to cancel the membership over the phone or by email. They did however state that my conversation with them on that date would amount to notifying them of my intention to cancel. When I eventually attended the club to cancel the membership, I was sat down and asked a number of questions relating to why I was cancelling for instance, my alternatives to the membership with this club. I raised the fact that the cancellation process was frustrating and noted the retention process. Remarkably, the staff member insisted that the required face-to-face cancellation meeting was not at all for the purpose of retention, but rather to give me the benefit of fully understanding the throws of cancelling a contract. I note that the 'Membership Cancelation' form she provided me during the required face-to-face meeting prominently and in detail describes 'alternatives to cancelling'. In fact, almost half of the form is dedicated to 'Alternatives to Cancelling'. The friendly demeanour of the staff member disappeared after expressing that I was not interested in alternatives to cancelling my membership. After raising my concerns with the staff member, they told me I wasn't able to cancel immediately because I had not provided 30 days notice to do so. I advised that I had already called to cancel and was told on the phone that the earlier conversation would amount to notification of cancellation. Despite this, the staff member refused to accept this as notification. The staff member stated that they would ask head office to assist. This assistance was denied. After the meeting, the staff member handed me a carbon-copy of the membership cancellation form. She had earlier asked me to sign the original. Approximately half of the form is dedicated to 'reasons for cancelling membership'. Again remarkably but perhaps not unexpectedly, the staff member left this section blank. This was despite my iterations of what concerned me.
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Questions & Answers
Can anyone please advise what a membership costs here? Why can’t their website be transparent?
I had been trying to get a clear answer about prices for days, I just had to bite the bullet and make an appointment to get the pricing.
You can do a free 7 day trial at the gym before signing up.
Sign up Fee is $149 (This can get wavered if you pay a full 12mths in advance)
$14.95 / per week is for gym only.
$36 - 37 / per week for 3 months, Gym and all classes included, access to use any SPHC gym.
$33 -34 / per week for 12 months, Gym and all classes included, access to use any SPHC gym.
$30.60 / per week if you pay 12 months upfront, Gym and all classes included, access to use any SPHC gym.
No cancelation fee if you see your full contract out. If you cancel beforehand theres a $99 (From memory...) fee and you get charged $5 a week for the remaining weeks left within your contracted membership.
With the sign up you get 2 PT sessions where they write you a program according to your Body Scan and what you'd like to achieve. At the moment they have 5 PT sessions instead of 2 because its the new year.
Hope this helps! :)
Why is it so difficult to cancel gym membership? It leaves me with a very bad feeling about the gym despite previously having really enjoyed it.....
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