Beware of auto renew memberships !!!!!
Be very wary. My 3 month only pool membership turned out to be more as apparently you have to 30 days notice to cancel even though I only ever wanted a three month membership.
Ask and be sure what the cancellation policy is.
St kilda South Pacific take your money !
I loved this gym until they took 3 payments out that they shouldn’t have! I deferred a payment which they took out, they apologised, then another one ! I emailed so many times and they said would put to further urgent attention which they didn’t. They then took another one!! I have emailed about 15 times! WHAT A JOKE !!
All the club care is about how to get the maximum $ out of you..
Am living in Forest Hill, when the club closed at Nunawading wasn’t even offered any compensation when I cancel my membership today was ask to sign a notification notice of 30days. Meaning I have no choice but to made further payment for another 30days even though I will not visit the club during this pandemic period. Not to mentioned some of club facilities haven’t been fixed for years.
Amanda Lenny - Port Melbourne
As a long term member at the Port Melb Club, I have had nothing but a pleasurable experience with Amanda Lenny. She is extremely professional and always willing to help and offer advice. She definitely is a great friendly face at the Club and it wouldn't be the same without her.
No interest in members
Management never get back to you no matter how many times you make contact. The city club is too busy with not enough equipment and trying to sell you stuff instead of giving you the offer promised
8 week challenge
last Wednesday of 8 week challenge. Great class again Amanda. Your commitment and interest really shows. thank you. All the classes have been motivating and fun.Tks to Marcos and Pete as well .look forward to the next challenge
RPM classes awesome !
Have recently just start doing the RPM classes with Rob at Port Melbourne.
His classes are awesome !! he is so inspirational !! just loving the new bikes also !
thanks for the great classes Rob!! hoping SPHC put more rpm classes on the time table!!
Body pump is so much fun.
Once again I have just been to another great class in st.kilda. Wednesday night Pump Class is truly great. I would like to give a BIG thanks to Tim for making my Body Pump class truly memorable. Tim brings so much fabulous energy into the room and shares some really useful tips so that everyone gets so much more out of their workout. I really love the music choices too. Well done Tim! And THANKYOU!
November 16th 2019 Update: Fantastic Body Pump class with Marisa
I really love Tuesday night classes with Marisa! Shes awesome. The energy is high and theres so much fun and positivity its like electricity!!! I am seeing results and its all thanks to her!
THE BEST GYM EVER!!!
I mostly attend the fitness classes at this gym and they are top notch !!! They cater for everyone- whether you are a fitness fanatic or if you just want a social fitness class ; this gym is for you :) I originally did a 5 day free trial with absolutely no intention of joining and low and behold I got hooked! I would highly recommend trying this gym out , you will not be disappointed!! :)
Best gym in the Bayside area
Friendly staff... Excellent state of the art equipment. Huge group fitness timetable and virtual cycle anytime of the day. 24 hr access.Reformer/Hot Yoga with no extra cost on top of membership
Rude and wouldn't even give me a price!
Tried to find out membership costs at Chadstone for myself and my 2 daughters. He would only give me a range and refused to give me an actual cost unless I came down to the club. Can't understand why it is so hard to just give me my options. He actually said that when I was serious about my health then come and see him. Given I rang them I would think that meant I was serious. Definitely looking elsewhere now.
Bullied by PT in his off time
Annoyed and disgusted that PT Luke trainor continuously flaunts and poses on the equipment, including pulling his pants down for pics in weight section. Complained a yr ago, no change.
Bunch of scammers, who won’t accept cancellations- MENTONE
This is by far my worst customer service experience ever!!!! Firstly, I bought a groupon voucher which allowed me to have my first 30 days at the club for free. After many calls and visits it took 4 fortnightly payments for them to actually activate my 30 free days. Secondly, part of the deal was a complimentary 6 week training program. With a useless, incompetent pt, I walked out of a 30 minute, rushed assessment with only 4 exercises!!!! That is not what a training program is. Lastly, I gave a 30 day cancellation notice as I decided I no long...er wanted to be at this overpriced, sketchy gym. After the 30 days I was still getting charged fortnightly!! They had never actually cancelled my membership. Anyway, I requested a refund and the reception staff made excuses saying the manager wasn’t around when she definitely was. I left several emails demanding my refund and no one replied. It’s been almost 2 weeks and I still haven’t received my refund. Beware do not join this gym, they don’t care about you or your fitness goals at all, they are a bunch of scammers that just want to steal your money! Better off joining crunch gym in mentone, half the price and the staff are great and won’t rip you off.
Altitude at SPHC St Kilda- 10/10
The Altitude program at SPHC St Kilda is phenomenal! If you are thinking about trying it, don’t hesitate and go for it! The new training facilities are absolutely superb and the team of instructors lead by Amanda and Brett are ‘first class’ in so many ways- not only do they push you to the limits, help with technique and keep you engaged, the team sincerely cares about your actual results and continually help motivate you in order to achieve them- where else does that happen? For me, the fast results and health benefits that can be achieved due...to the simulated Altitude effect are just an added bonus, it’s the staff and how well they run their respective classes that’s the real gold. In all my years of different gym memberships and classes, I can honestly say I have finally found the perfect home!
So hard to leave.....
Although I have been a loyal customer & enjoyed the South Pacific gym for many years, I needed to cancel my gym membership as I was travelling overseas for a prolonged period. I requested the cancelation in May. I also closed my bank account. However, despite my cancelation, I am still getting demands for membership fees. It seems to me that the gym is acting as a vengeful ex-spouse who cannot handle being left.... How sad that what had been a good gym experience has turned into a bit of a nightmare & left me with very bad feelings about the gym.
The receptionists and staff are very friendly, got set up with a health check when I got started which was super helpful as I have an old injury. One of the better gyms that I have trained at in bayside. Not enough positive reviews on here -seems as though people need to read their terms and conditions. Cancellation process is a pretty standard 30 days notice as all other gyms.
Love everything about this place!!!!
I just love South Pacific health clubs, all the instructors are so welcoming, helpful and hard working!! I particularly love Altitude Training in St Kilda, I can’t wait for the next class! Thank-you to you all for making me feel so welcome and happy there! A big thanks to Amanda who is just fantastic!
Questions & Answers
Can anyone please advise what a membership costs here? Why can’t their website be transparent?
I had been trying to get a clear answer about prices for days, I just had to bite the bullet and make an appointment to get the pricing.
You can do a free 7 day trial at the gym before signing up.
Sign up Fee is $149 (This can get wavered if you pay a full 12mths in advance)
$14.95 / per week is for gym only.
$36 - 37 / per week for 3 months, Gym and all classes included, access to use any SPHC gym.
$33 -34 / per week for 12 months, Gym and all classes included, access to use any SPHC gym.
$30.60 / per week if you pay 12 months upfront, Gym and all classes included, access to use any SPHC gym.
No cancelation fee if you see your full contract out. If you cancel beforehand theres a $99 (From memory...) fee and you get charged $5 a week for the remaining weeks left within your contracted membership.
With the sign up you get 2 PT sessions where they write you a program according to your Body Scan and what you'd like to achieve. At the moment they have 5 PT sessions instead of 2 because its the new year.
Hope this helps! :)
Why is it so difficult to cancel gym membership? It leaves me with a very bad feeling about the gym despite previously having really enjoyed it.....
I already have an MSAC aquatic membership and want to supplement this with a gym membership at Port Melbourne as it is walking distance. They do not seem to advertise any pricing which I find suspicious. Can anyone share some info before I go in?
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