I brought a new Nissan and it has 2 rattle noises in the dash it has been back 7 times and still not fixed! I keep getting the brush off with comments like that happens when cars are mass produced. To make matters worse more often than not you ring and they don't answer the phone or you leave a message and they don't bother to return your calls. I have never been so frustrated with such poor customer service.

Was happy with the team however the dealer principle needs a lesson in customer service, very arrogant, would not waste my time here. Very disappointed and hope that no body else experiences this type of service.

My A1 had faulty windscreen wipers and tail lights and once problem identified (2 weeks), had to get part in (1 week), then problems with mechanic availability (3 weeks) and then finally got it fixed (2 weeks). Hopeless liaison as to what was happening, no idea of how long things will take and would not return calls. No offer of loan car or much of an apology until lovely new service lady, Tahalia arrived and did her best to correct everything and try and keep me happy. Reading other reviews and my experience there does appear to be a systemic problem in after sales service and warranty work and general customer management. Will not be going back!

My car was stolen from Albion park dealership close to a month ago during the night and key was used that was left out on service desk and didn't get placed in lock box for the night car and key gone only had car for three weeks and it's been burnt out a total loss and now it's close to a month and no refund or compensation for their stupidity ... if car didn't have a fault from the next morning I brought it it wouldn't of been back at car yard under warranty and car would be still in my possession ( Discussing ) they seem to think it isn't there problem ..
But because they left the key out it seems to be causing a problem ...
Where's the duty of care with this company southern classic group ...