Southern Cross Health Insurance

Avoid Southern Cross and rather choose a different Medical insurance. Spare yourself the hassle and stress – avoid Southern Cross Medical Insurance. In my experience, when submitting a dispute or complaint, you are treated as though you are wrong from the outset. There appears to be little genuine investigation or consideration of all the… Read more

information available to them.

On two separate occasions during my complaint process, Southern Cross Medical Insurance issued negative outcomes without conducting what I would consider a thorough review. Decisions were communicated before all relevant information had been reviewed or even accessed.

A complaints process should be fair, impartial, and comprehensive. Unfortunately, that has not been my experience. Based on how my dispute was handled, I cannot recommend this insurer.