Southern Cross International Student Travel Insurance
Verified1 review
Terrible service (don't buy Southern Cross) – I am still using the Southern Cross Insurance. I claimed my insurance from the southern cross five months ago and they did not sent my money back yet. I had a very bad experience with them. I will suggest my friends and the people who are reading my review do not go for Southern Cross because you are not getting your claim back. October 11th 2016 Update:
Had a student insurance for 1 and half years now, i went to a skin specialist 5 months ago. I needed to claim the insurance for medical reason, but I still havent received any fund. Im still waiting for my previous claim for further treatment and im still suffering from the skin disease. Sort out the matter as soon as possible.
- Insurance claim made: Yes
I have purchased medical imsurance so it should cover up all the medical treatments.you have to refund my previous claimed money & confirm with me for the further treatments should cover up in my indurance policy. Still i am sufering from disease.
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Lovereet, thanks for your review, and I am sorry to hear your claim has not been approved. As you hold an International Student Insurance policy while studying in New Zealand, the terms and conditions are quite different to other travel insurance policies. NZ law and visa requirements mean that you are required to purchase an insurance policy, which makes this insurance similar to an ongoing domestic health insurance policy, to cover your health while you're studying. It may be best to give one of our team members in New Zealand a call to see whether they can help explain why your claim was not covered? And if you have already followed the claims appeals process, your next step would be to approach the New Zealand Insurance and Savings Ombudsman. Again, the team would be happy to assist you with this process if needed. Our New Zealand team can be contacted on 0800 800 571. Kind regards, Katrina. Communications Manager.