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Spirit of Tasmania
- 10 reviews
- 3 likes
Horror Facilities for Travelling Pets
On the four crossings I have made I have been horrified by animal storage area. Pet owners are asked to put their animals in cold, metal cages on decks 3 and 5. The temperature on the car decks are not regulated. Owners are not permitted to visit them to give them food or water for 12 hours. Staff claim they are checked every three hours and given water. Domesticated animals are not conditioned for this outdated environment and owners often choose to leave their pets locked in the car. This also poses a set of risks for both pets and car owners...
Read more. I encourage all pet owners to lodge a complaint with the Launceston RSPCA as I have done. Requests for pet friendly cabins or pet accommodation on passenger decks have been ignored. I would never consider taking a pet on this vessel unless the conditions are improved. I would never risk traumatising my animal. Do better.- Value for Money
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Got Covid Onboard
We got covid on our trip to tassie. VERY FEW people were wearing masks (even though it was still a legal requirement). I know there's only so much they can do to stop the spread, but they didn't even seem to try to enforce the basics.
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- 3 reviews
- 4 likes
no reply
recently took the ferry to and from Tasmania and soon after we returned we received an e-mail asking how our trip was and so on , I did reply and said that our motorhome got slightly damaged on the way to Melbourne probably being strapped to the deck , to my surprise I did not get a reply , if you only reply on the good comments you give people a false sense of security , not happy.
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- 11 reviews
- 20 likes
Spirit of Tasmania price Gouging
The Spirit of Tasmania has doubled its fares over the past fours years we used to pay a return trip from Devonport to Melbourne, of about 700 dollars , our recent trip was 1300 , the extra Charge of 200 dollars per person in addition to the cabin or deck chair fees ,is a recent increase , it certainly feels like we are being price gouged.
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Ripoff
Tried booking, booked out for a month, Tas to Vic, put the double day trips on for winter or get another boat, stop carrying so much freight, I’ve traveled 100 plus times on this service as a private person not a business, nothing to do unless you drink, gamble, or like to watch a movie that can’t be heard because of background noises, the food is very average & expensive, the cabins are ok nothing flash or big also you are charged extra for a porthole cabin & for what you can’t see a thing because it’s dark outside & by the time they call you of a morning it’s still dark outside,
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Great staff
Having had a noise issue in our cabin going over to Victoria we contacted the staff and they allocated a cabin in the centre of the boat which proved to be perfect. They so easy the deal with and happy to assist. Well done guys. Now just get Wilson Security staff to smile and all will be well!
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- 26 reviews
- 14 likes
No more for me
I've been several times from Melbourne, it's a long boring trip, now that it's at Geelong I won't be bothering, 8 hours on the voyage and a long drive back to Melbourne, no way. I will fly drive in future
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- 6 reviews
- 3 likes
DISGUSTING SERVICE
I travel to Tasmania regularly for work. I'm a VIP traveller. I cannot get on boat at all. Tried to book early April for work in October booked out no cancellation list. I have talked to Tasmanian locals who can't travel to mainland or if they do return. I have always been treated lovely by staff on phone but this has changed recently feel like a number and no customer service. THIS NEEDS TO BE INVESTIGATED IMMEDIATELY. !!!!!. SHAME FOR A COMPANY TO FORGET THE CUSTOMERS WHO HAVE SUPPORTED THEM THROUGH COVID.
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PET OWNERS TAKE A STAND!!
I think it's about time TT line take notice of their passengers complaints & do something about the conditions our beloved pets have to endure on this crossing....numerous pets have died on their vessels & it's unexceptable!!! Not to mention the poor women who's dog got out of its cage & was never found!!!!
TT line should be doing something about this.. passengers have been complaining for years & nothing is being done!!!!! Provide our pets with a safe & secure environment for them to travel in & one where we can check on them, not some securit...
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- 6 reviews
- 1 like
No space for my small van
I live in Tassie, tried (in March) to book a fare for my campervan to devonport sometime in may but then found out that I couldn’t get on the ship until August. Unless………. I wanted to put it on as freight and pay over $700. Disgraceful and will never use it again
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- 2 reviews
- 1 like
Very poor customer consideration and service!!
Our Melb to Dev trip was fine and I gave a positive review. The return trip was very poor. Although we were amongst the first cars to arrive for boarding we were literally the last car on. It was very tight parking with very poor guidance, so quite stressful. When driving off in Melb we were stuck behind a car that wasn't moving off, just watching everyone else leaving from our lane. Workers were standing around everywhere doing nothing and communicating nothing to us. When it became clear that the car was broken down I had to get our car out o...
Read moref a very tight space to get around it and down the now empty lane. When I got to the end to disembark the workers made me wait for ever for other lanes to empty before letting us off. When I explained what had happened I was just glared at and ignored. Bad service and bad communications!!- Incentivised Review No
Exceptional staff and service!
Booking process online was easy. I did need to call and verify some things; the wait time was only a minute or so and the staff were fantastic to speak with. Called again after making my booking to get the indemnity release so I could leave my dog in the car, spoke with another fantastic and friendly lady who was very helpful.
Check in process was really easy.
Once on board, a member or staff spotted the green tag I had been given to indicate a pet on board. I wish I got his name as he was really lovely and assured me that he would check on my girl throughout the trip.
We got lucky and had a really smooth trip! Coffee well priced on board for a decent cuppa. Bathrooms were clean and spacious enough.
Had a wonderful trip!
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No safety and thieves inside the cruise
The cruise is looks good but becareful with your luggage and personal belongings
Because I forgot my power ani inside my room and on the bed after I go home I checked in my bag it’s not there then immediately I have called to customer care people but they said didn’t find any item there in the cruise
So whoever cleaned the room they stolen the item so please don’t leave any item inside the room and don’t believe the cruise staff and especially whoever cleaned your room are thieves
“Thieves are there inside the Spirit of Tasmania Cruise”(especially Cleaning staff)
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Do not take you pets on the Spirit of Tasmania
As has been stated in numerous other reviews, the kennel areas are absolutely abysmal.
Steel cages, stacked on top of one another, in the cold, loud, dark car storage area. The whole kennel area is completely exposed to the outside air. This means that if it is 5oC outside, the animals are 5oC.
There is ZERO information or clarity from the website pre-booking about the conditions in these cages, who will look after you pet during the 11 hour crossing, what qualifications they have, etc etc.
It is truly unbelievable that a company would think that these conditions were acceptable in this day and age when it would cost them virtually nothing to make a space for pets on the upper decks.
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- 3 reviews
- 3 likes
A Scam Booking Process
Tried to book Spirit of Tasmania online no vacancies for car and caravan, rang the helpline for booking, a booking is possible on the wait list and is 95% guaranteed, happy days, just have to wait for confirmation. Get confirmation via text message, click on link and it is a premium price nearly double the cost on line for the return journey only. So I ring the help line saying before I confirm the booking I need to get to Devonport so I can return, however cannot confirm departure. Why would I pay for a premium return journey ($1278) from Tasm...
Read moreania when I haven't been guaranteed I can get there and they will only hold the return booking for 24 hours, what a load of croak.. These guys are just crooks, I will continue to explore the rest of mainland Australia and I can see why Tasmania is sometimes left off our maps.- Value for Money
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Questions & Answers
What can you leave your fridge on the boat
Can't believe Spirit of Tasmania have not moved to properly house dog/pets accommodation with owners. Leaving your beloved pet in a cage or lock in your caravan or motorhome for 12 hours is horrendous treatment & detrimental to the animal health & stress level along with the owners.
Pet available cabins should be made available on all trips !!!!
Pets used to travelling in caravan etc where their owners leave them for some hours on a regular basis would be much more comfortable in that familiar environment than a cage. Maybe could have a couple of rooms especially for owners with pets
I would like to know how, with the re-introduction of the Bass Strait Vehicle Equalisation Scheme, a fare from Melbourne to Devonport in the early autumn has jumped from around $770 (passenger, with car, 2B porthole cabin) to more than $800 *with car travelling free* (under the BSVE provision), with a 2B porthole cabin — the cost is astouning. No, it's not a cruise ship with all the trapping, but a simple ferry!! How is it something can be advertised free yet the prices are seemingly jacked up elsewhere, to make up the "shortfall"? What is going on?? Shocked by the high price, I'm likely to choose the fly-drive option coming in at under $490!! But do please enlighten me as to how this service is being aimed at the rich.
Agree . Can’t wait for a boat to start up in competition. I have travelled a lot around the world and spirit of tas is so far backward , expensive , no free wifi, disgusting food , not to mention the ...
Read moretwo half hours it took to get off the boat in devonport . Oh don’t forget about the $10 charge if you want to watch a movie also . They wonder why people don’t holiday in their own countryGet an answer from our members
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