Cancled travel due to Covid-19 - full refund
Didn't travel due to covid but online booking process was easy and cancellation was easy and quick with a full refund.
Would recommend if your not sure if you'll need to cancel due to travel restrictions.
1st April 2021 Perfect calm day sail in years, apparently... True!
Booking process was easy. I shared a cabin with a stranger, but we both slept. Would like to personally Thank a couple of staff; Vicky the pet attendant was friendly & caring. I felt comfortable leaving my 2cats and my 12yr old Border Collie who suffers anxiety, with her. Mark from security was very helpful and kind. Also Con, the Captain who allowed me to check on my dog once accompanied by Mark. Thanku to you all.
Despite having no mask requirements we were forced to wear one despite our medical exemptions as per the Victorian government requirements. I hope the company starts acting lawfully in the future.
Travelled to Tasmania (return) from Melbourne. At the beginning of the journey, I provided my medical reason for not wearing a mask, and I was provided with a Flouro armband, which I wore consistently throughout my journey(s). It was also clearly visible at all times, on my wrist (as designed).
I was constantly / continually harassed by staff about not wearing a mask (hounded like a dog). Staff were quite rude..asking repeatedly... ”Where’s your mask?!!!!!” at the outset. Before even saying hello, or even smiling. When I showed them (their ow...n) Flouro identifier wristband, the matter should have come to an end. However - to my disgust - it did not. I was continually berated and harassed by unhappy, paranoid, grumpy, untrained and substandard staff members. They followed me around and continued to give me little digs designed to make me feel bad about not wearing a mask. I am a lifetime asthmatic - this is why I can’t wear a mask. FYI - COVID in Australia is all But gone. In a country of millions - we luckily have 1 case in hotel quarantine. My message to the staff of Spirit of Tasmania... Learn and use some manners. Use your eyes, assess whether or not someone is wearing the little wrist band that “you” provided them with, before opening up your mouth and continually harassing them, making them feel like a disobedient child. My holiday (PAID for in FULL) was ruined by the behaviour of (most) staff members onboard Spirit of Tasmania. Clearly there is a customer service based issue that needs to be urgently addressed by the CEO of Spirit of Tasmania.
pretty rough experience honestly, extremely rude staff waking people up for not wearing masks whilst asleep, shouting at people to sanitise rather than asking politely, overall very crap. also, BRNG YOUR OWN FOOD! I cannot stress this enough. and if you're a vegan, give u all hope of getting anything decent to eat on board
Don’t do it
Quite simple. Avoid if possible absolute ripoff. How about $18 for a cup of tea & 3 things posing as croissants. Asked if I wanted a receipt . Had to say no as afraid I would be charged extra
Good and bad!
Generally love the SOT but I was shocked last night at the meals...seems as though the chicken and vegetables had been sitting out all day...tough, dry and horrible! Would not eat on the SOT again.
They seemed to care
We had an issue with our booking. Some sort of mix up with communication between our booking agent and Spirit of Tasmania. They really tried to resolve the issue for us.
Overpriced, even if one chooses the recliner seats. It took over 45 mins to disembark. Forget about a good night's sleep. Vibration from the engine prevents sleep overnight. Recliner cars should have been designed so that they go back 45° or more. Rip off overall.
Primitive Conditions Mean no Showers Available!!
I paid about $1200.00 return for myself & car one way and caravan back with recliner only to be told, “Sorry no showers available.” How primitive!! I sent an email to complain only to be told by TT Line; “We haven’t had showers available for the last 30 years.” “Spirit” of Tasmania? I don’t think so!!
Take a plane
We were on the Spirit of Tasmania in January 2021.
I was so disappointed when we boarded and the only place that we could sit was on deck seven near the Terrace bar. The whole deck smelt mouldy and musty it was horrendous. I had to go outside several times because the smell made me wanna throw up. Half the deck was under construction and wires and things are pulled out everywhere. It was being renovated and used at the same time which is completely ridiculous and an OH&S issue.
The staff onboard were unfriendly and were more concerned with c...hatting than doing their jobs. I watch one of the Covid cleaners, clean the same chair over and over again while chatting up a guest. She then announce that she was going on a break to have a hot date. I was unamused!! The food on board was overpriced and was not even good quality. I ordered breakfast for myself and my two boys we had one quiche and two of the breakfast rolls. The quiche was flavourless and the two rolls had been sitting there so long that they will rock hard. I was absolutely disgusted that you can charger your guest so much for this below average food. The lack of seating on board for guests to enjoy was a real issue especially when other guests had taken up three or four chairs so they could sleep during the sail and staff did not tell them that they are not allowed to do that as other guest need somewhere to sit!
dangerous for pets
pet cages very poor.dogs will be alone.staff not trained in animal welfare. i felt rushed.dogs have died on this boat.be very careful and insist on checking on your dog during trip
Shocking example of government ineptitude
Booking process lovely experience until you get to the shocking price and multiple extras charged and the fact of having to book so far ahead - cannot call this a ‘ferry’
Take your car free ripoff
The current car free deal is such a scam. My family went to book last week for 3 people, vehicle and trailer and overnight cabin return for $2300, but saw the advertising for take your car free deal. Went to book today to find the per person price has more than doubled which means it will cost $3300. We waiting for the special to pay $1000 more!! So disappointing!! False advertising!
With the expensive cost to travel on the boat , you want to charge $10 per person to watch a movie !!!!! Cmon you can’t be serious . No wonder Aussies holiday overseas
Questions & Answers
Can't believe Spirit of Tasmania have not moved to properly house dog/pets accommodation with owners. Leaving your beloved pet in a cage or lock in your caravan or motorhome for 12 hours is horrendous treatment & detrimental to the animal health & stress level along with the owners.
Pet available cabins should be made available on all trips !!!!
Pets used to travelling in caravan etc where their owners leave them for some hours on a regular basis would be much more comfortable in that familiar environment than a cage. Maybe could have a couple of rooms especially for owners with pets
I would like to know how, with the re-introduction of the Bass Strait Vehicle Equalisation Scheme, a fare from Melbourne to Devonport in the early autumn has jumped from around $770 (passenger, with car, 2B porthole cabin) to more than $800 *with car travelling free* (under the BSVE provision), with a 2B porthole cabin — the cost is astouning. No, it's not a cruise ship with all the trapping, but a simple ferry!! How is it something can be advertised free yet the prices are seemingly jacked up elsewhere, to make up the "shortfall"? What is going on?? Shocked by the high price, I'm likely to choose the fly-drive option coming in at under $490!! But do please enlighten me as to how this service is being aimed at the rich.
Agree . Can’t wait for a boat to start up in competition. I have travelled a lot around the world and spirit of tas is so far backward , expensive , no free wifi, disgusting food , not to mention the two half hours it took to get off the boat in devonport . Oh don’t forget about the $10 charge if you want to watch a movie also . They wonder why people don’t holiday in their own country
I am travelling on the Spirit on the night of the 31st March.
What happens to my dog as I will be in quarantine for 14 days.
Get an answer from our members
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