Spirit of Tasmania

On the four crossings I have made I have been horrified by animal storage area. Pet owners are asked to put their animals in cold, metal cages on decks 3 and 5. The temperature on the car decks are not regulated. Owners are not permitted to visit them to give them food or water for 12 hours. Staff claim they are checked every three hours and given water. Domesticated animals are not conditioned for this outdated environment and owners often choose to leave their pets locked in the car. This also poses a set of risks for both pets and car owners...

We got covid on our trip to tassie. VERY FEW people were wearing masks (even though it was still a legal requirement). I know there's only so much they can do to stop the spread, but they didn't even seem to try to enforce the basics.

recently took the ferry to and from Tasmania and soon after we returned we received an e-mail asking how our trip was and so on , I did reply and said that our motorhome got slightly damaged on the way to Melbourne probably being strapped to the deck , to my surprise I did not get a reply , if you only reply on the good comments you give people a false sense of security , not happy.

The Spirit of Tasmania has doubled its fares over the past fours years we used to pay a return trip from Devonport to Melbourne, of about 700 dollars , our recent trip was 1300 , the extra Charge of 200 dollars per person in addition to the cabin or deck chair fees ,is a recent increase , it certainly feels like we are being price gouged.

Tried booking, booked out for a month, Tas to Vic, put the double day trips on for winter or get another boat, stop carrying so much freight, I’ve traveled 100 plus times on this service as a private person not a business, nothing to do unless you drink, gamble, or like to watch a movie that can’t be heard because of background noises, the food is very average & expensive, the cabins are ok nothing flash or big also you are charged extra for a porthole cabin & for what you can’t see a thing because it’s dark outside & by the time they call you of a morning it’s still dark outside,

Having had a noise issue in our cabin going over to Victoria we contacted the staff and they allocated a cabin in the centre of the boat which proved to be perfect. They so easy the deal with and happy to assist. Well done guys. Now just get Wilson Security staff to smile and all will be well!

I've been several times from Melbourne, it's a long boring trip, now that it's at Geelong I won't be bothering, 8 hours on the voyage and a long drive back to Melbourne, no way. I will fly drive in future

I travel to Tasmania regularly for work. I'm a VIP traveller. I cannot get on boat at all. Tried to book early April for work in October booked out no cancellation list. I have talked to Tasmanian locals who can't travel to mainland or if they do return. I have always been treated lovely by staff on phone but this has changed recently feel like a number and no customer service. THIS NEEDS TO BE INVESTIGATED IMMEDIATELY. !!!!!. SHAME FOR A COMPANY TO FORGET THE CUSTOMERS WHO HAVE SUPPORTED THEM THROUGH COVID.

I think it's about time TT line take notice of their passengers complaints & do something about the conditions our beloved pets have to endure on this crossing....numerous pets have died on their vessels & it's unexceptable!!! Not to mention the poor women who's dog got out of its cage & was never found!!!!
TT line should be doing something about this.. passengers have been complaining for years & nothing is being done!!!!! Provide our pets with a safe & secure environment for them to travel in & one where we can check on them, not some securit...

I live in Tassie, tried (in March) to book a fare for my campervan to devonport sometime in may but then found out that I couldn’t get on the ship until August. Unless………. I wanted to put it on as freight and pay over $700. Disgraceful and will never use it again

Our Melb to Dev trip was fine and I gave a positive review. The return trip was very poor. Although we were amongst the first cars to arrive for boarding we were literally the last car on. It was very tight parking with very poor guidance, so quite stressful. When driving off in Melb we were stuck behind a car that wasn't moving off, just watching everyone else leaving from our lane. Workers were standing around everywhere doing nothing and communicating nothing to us. When it became clear that the car was broken down I had to get our car out o...

Booking process online was easy. I did need to call and verify some things; the wait time was only a minute or so and the staff were fantastic to speak with. Called again after making my booking to get the indemnity release so I could leave my dog in the car, spoke with another fantastic and friendly lady who was very helpful.
Check in process was really easy.
Once on board, a member or staff spotted the green tag I had been given to indicate a pet on board. I wish I got his name as he was really lovely and assured me that he would check on my girl throughout the trip.
We got lucky and had a really smooth trip! Coffee well priced on board for a decent cuppa. Bathrooms were clean and spacious enough.
Had a wonderful trip!

The cruise is looks good but becareful with your luggage and personal belongings
Because I forgot my power ani inside my room and on the bed after I go home I checked in my bag it’s not there then immediately I have called to customer care people but they said didn’t find any item there in the cruise
So whoever cleaned the room they stolen the item so please don’t leave any item inside the room and don’t believe the cruise staff and especially whoever cleaned your room are thieves
“Thieves are there inside the Spirit of Tasmania Cruise”(especially Cleaning staff)

As has been stated in numerous other reviews, the kennel areas are absolutely abysmal.

Steel cages, stacked on top of one another, in the cold, loud, dark car storage area. The whole kennel area is completely exposed to the outside air. This means that if it is 5oC outside, the animals are 5oC.

There is ZERO information or clarity from the website pre-booking about the conditions in these cages, who will look after you pet during the 11 hour crossing, what qualifications they have, etc etc.

It is truly unbelievable that a company would think that these conditions were acceptable in this day and age when it would cost them virtually nothing to make a space for pets on the upper decks.

Tried to book Spirit of Tasmania online no vacancies for car and caravan, rang the helpline for booking, a booking is possible on the wait list and is 95% guaranteed, happy days, just have to wait for confirmation. Get confirmation via text message, click on link and it is a premium price nearly double the cost on line for the return journey only. So I ring the help line saying before I confirm the booking I need to get to Devonport so I can return, however cannot confirm departure. Why would I pay for a premium return journey ($1278) from Tasm...