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Spirit of Tasmania

Spirit of Tasmania

2.5 from 111 reviews

See the Best Cruises in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
19
4 star
14
3 star
13
2 star
24
1 star
41

Great

published

Great way to travel. You can take your car and dog!! Staying in a cabin offers you all comfort and hot showers! Definitely recommend to sail with Spirit of tasmania! Friendly staff

Travelling Party Adults, Babies, Children, Seniors and Teens
Booked Through: Cruise Line
Cruise Experience
Rooms
Food
Staff

Derek12

Derek12New South Wales

  • 4 reviews
  • 1 like

Government monopoly fleeces public $1200!

published

Dept_of_Transport_handed_over_this monopoly to TT lines in 1993. $1200 to get car across. Double dipping for travel by passage + accommodation. Our 4yo is calculated at $150. They charge for stuff on roof racks and even an $8 visa charge. Last year $44M in profits.

John71

John71Cygnet

  • 6 reviews
  • 4 likes

As bad as ever.

published
Value for Money
Travelling Party Adults and Seniors
Booked Through: Cruise Line
Cruise Experience
Rooms
Food
Staff
See all answers

Bed Bugs

published

Just travelled on Spirit of Tas for the 3rd time. First time on the recliners as the cabins are ridiculously overpriced and the most uncomfortable sleep ever. Well, the recliners weren’t a step up at all. They are extremely hard after a few hours it feels like you are sleeping on concrete. The worst part is, I was bitten by bed bug!!! 2 massive welts on my hips! I just hope that I haven’t brought them into my home now! Not happy, I will be pursuing legal action if I have.

Value for Money

graeme

graemeGreater Melbourne (Outer), VIC

  • 5 reviews
  • 1 like

Not fun

published

This is a mode of transport so you can take your car.
It is not an enjoyable sailing trip.
The food is crap, lining up for ages getting on and off.
Difficult trying to get any sleep in recliner seats.
Wouldn't recommend doing it unless you have to.

Value for Money
Transparency
Travelling Party Adults
Booked Through: Third Party
Cruise Experience
Entertainment
Food
Staff
See all answers

Melissa

MelissaTasmania

  • 43 reviews
  • 15 likes

Was bit amused

published
Trip Length1 days
Travelling Party Adults
Booked Through: Cruise Line
Cruise Experience
Food
See all answers

Jo

JoHobart, TAS

  • 2 reviews

Really impressed, happy each time I have sailed

published

I have travelled with my vehicle on the Spirit 4 times in the last 3 months. The booking process is easy (including changing dates - I actually got a refund because the changed date was cheaper than the original!), I have never had problems boarding. Each time I have travelled in a 4 shared cabin and it has been fine. The bars are good, and live entertainment was provided. This is now my preferred way of travelling to Melbourne as I can take my vehicle and I can bring home lots of shopping etc and not have to stress about excess baggage charges at an airport.

Value for Money
Transparency
Travelling Party Adults
Booked Through: Cruise Line
Cruise Experience
Entertainment
Rooms
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Michele

MicheleVictoria

Abused and threatened by fellow passenger for sitting in "their" seat, even though not in the allocated seating area

published
Travelling Party Adults and Seniors
Christa W.

Christa W.Sydney, NSW

  • Verified customer

Bugs!!!

published

Although the ship itself is beautiful I had a horrible experience after spending the night sail sleeping in a recliner I was awoken to being covered in bug bites! When I emailed to inform them they wouldn’t refund me for my trip but instead proceeded to tell me the seats were cleaned 3 days before I boarded... thousands of people are on the ship each day!!! Unacceptable! When I pointed this out to them they then back tracked and said oh no they are cleaned after every sail which I for one cant see happening since people are coming off and instantly more being boarded. So unimpressed with the way it was handled would rather fly next time!

Value for Money
Transparency
Travelling Party Adults
Cruise Experience
Staff
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Sylvia

SylviaSydney, NSW

A well oiled machine from start to finish!

published

The booking process I did online ..........perfect.
We travelled from Melbourne to Devonport, getting on the ferry in Melbourne was very straight forward as was getting off in Devonport thanks to the efficient staff who made it clear where they wanted you to go.
I had no idea how wonderful the trip would be, I loved the immensity of Bass Strait. Out on the deck was exhilarating.
No unexpected extras, we bought delicious coffees. Didn't need to buy food as we had our own.
All amenities were fresh and clean.
We had a recliner which was very comfortable.
What a relaxing way to travel to Tasmania.

Value for Money
Travelling Party Adults
Booked Through: Cruise Line
Cruise Experience
Staff
See all answers

Ozbeach

OzbeachMetropolitan Adelaide, SA

Taking our family pet to Tasmania.

published

On our resent trip to Tasmania on the Spirit Of Tasmania we were upset to see how family pets were caged on the car and truck deck. You could see many were very distressed as was one owner we say openly cry when he reached to collect his dog from a cage. It's not good enough and family loved pets should not have to endure 10-12 hour sea trip in theses conditions. Why can't the Spirit of Tasmania have a special pet deck where owners can stay with their pets for the crossing. Me personally would lock myself and my pet in our caravan, this way my pet would not get stressed out.

Trip Length11 days
Travelling Party Seniors
Booked Through: Cruise Line

Treatment of pets appalling, needs overhaul!

published

Mandy

MandyHobart

  • 2 reviews

First Time

published

staff helpful, friendly, ... very cold inside, eating lunch near someone with their dirty feet propped on a chair yuck.


  • Verified customer

Teach women emoloyees courtesy.

published

Please teach the women traffic controllers to use courtesy. Customers are gentleman/men, ma’am, miss, and sir, Not ‘that guy’, or “move forward buddy”! ‘Please’ and ‘ThankYou also make for a better experience.

The Australian migrant workers were courteous, Australian locals were not.

Great way to get across bass straight if wanting to take your car

published

I don't really know why there are such bad reviews gosh it's not some luxury cruise liner the drinks were good prices the food was great not too expensive staff were alright the only thing was the deck chairs you just cannot sleep on them and the chairs are too close together I didn't like trying to sleep next to a snoring random stranger we have never had any delays getting on or off so not a bad experience will keep travelling on it thanks

Nonsensical boarding process and faulty equipment.

published

Consistently late, never seems to depart or arrive on time, with no explanations or apologies at any point.
Nonsensical boarding process, highly disorganized with those arriving latest boarding earliest whilst the people who arrived first sit and wait for hours.
Faulty air-conditioning equipment left many passengers and their belongings soaked in water. No crew arrived to fix this.
Food is also fairly expensive for the poor quality.
Seems to be a focus on a quick cash grab as opposed to customer satisfaction or any kind of loyalty or repeat business.


Could be a much better experience.

published

Playing Catch up.

published

Dog Lovers don't take your dog!

published

I would use the Spirit more but the set up for dogs is appalling. If only they had done market research on how older people love to take their dogs but only if they are confined in acceptable enclosures.
I will not be using the current vessel again. Hopefully the replacement vessel will fix thus problem!


Your staff are amazing

published

We accidentally made our booking to sail the other way your staff in Devonport were amazing at getting us on the boat and rearranging our sail last night and due to some availability issues directed us to call your costumer service number to sort out our options for fixing our return fair everyone was amazing and very helpful so I just wanted to say Thanks


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Questions & Answers

Barbara Collins

Barbara Collinsasked

Can I take cans of coke on board? Do you and your onboard luggage go through a scanner? Do they have sniffer dogs like at the airport?

No answers

Fran G.

Fran G.asked

Just travelled on Spirit of Tas for the 3rd time. First time on the recliners as the cabins are ridiculously overpriced and the most uncomfortable sleep ever. Well, the recliners weren’t a step up at all. They are extremely hard after a few hours it feels like you are sleeping on concrete. The worst part is, I was bitten by bed bug!!! 2 massive welts on my hips! I just hope that I haven’t brought them into my home now! Not happy, I will be pursuing legal action if I have.

No answers

Pavey

Paveyasked

Why can I book the single bed cabin for one

No answers

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