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Springers Solar

Springers Solar

 Verified
Springers Solar
4.6

23 reviews

Positive vs Negative
79%13%8%
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Average Purchase Price$13,411
Warranty Claim MadeYes · No
Value for Money
4.0
Customer Service
4.1
Timeliness
4.1
Job Satisfaction ?
4.3
Rates and Fees
4.4
Installation ?
4.6
23 reviews
Andre M.
Andre M.QLD3 posts
 

Shannon from the Lawnton store was exceptional in her customer service , because of this I will be a returning customer for all of my 12 volt needs .. Show details

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Jenni
JenniQLD
  Verified

I can't recommend Springers enough - from the initial consultation to the end product. Their staff are very friendly and efficient. Installation was completed by Jack and Jonty (and 4 others but can't remember their names). They were amazing, they explained things in simple terms and were very engaging. Jack and Jonty are an asset to the company… Read more

with their down to earth, can-do attitude. Wouldn't hesitate to recommend them to anyone looking for a solar system.

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Paul R.
Paul R.QLD
  Verified

I strongly recommend Springers Solar if you are thinking about a solar PV system and/or a home battery for a solar PV system. I am 'OCD' about any large purchase and did six months of research for a new solar PV and battery system before deciding again to go with Springers who had installed the system on our previous home (that previous system is… Read more

still going strong 14 plus years after installation, it was solar PV only, no battery). Springers were not the cheapest retailers /installers but are very very good installers and only sell good quality panels/inverters/ batteries, local and use their own installers (no contractors). 10 year warranty on their installation work. 25 operational warranty on Trinia PV panels (30 year power generation guarantee, 87.5 % capacity guaranteed after 30 years). For batteries look at either Tesla Powerwall 3 and expansion packs (10 year full warranty on Tesla Powerwall with guaranteed 70% capacity after 10 years) or Sig Energy batteries (module batteries). We went with the Powerwall 3 plus Expansion pack (total 27 kWh) but are already wishing we'd gone for a second Expansion pack to take us to 40 kWh of storage. They have installed 2 Solar PV systems for me now (previous house and recently current house) and both were top jobs with excellent customer service pre and post installation. Every installer is very busy with the current government panel and battery rebates but Springers are worth the wait. We got a 13.5 kWh PV solar panel system (30x Trinia 450 w Vertex S+ panels) and a Tesla 3 Powerwall (13.5 kWh) inverter / battery with an expansion pack (another 13.5 kWh) Just for clarity / your reassurance:I have no commerical or personal relationship with Springers (paid full price, no discounts or benefits etc for positive reviews or referrals etc). The system is performing as per the projections supplied by Springers. Very happy. Thank you to everyone at Springers from administration to sales to installers.

Beauson
Beauson
 

Efficient, clean and professional. Very happy with their installation of battery and inverter connected to existing solar panels. Show details

Alex
AlexQLD4 posts
 

Had a battery installed and couldn't be happier. The guys did a great job and the whole process was great. Would recommend Springers Solar to anyone. Show details

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Mo Katia
Mo KatiaQLD5 posts
 

6.6KW Panels & 10KW Battery – Prompt, helpful and easy to deal with. Work quality was excellent & staff including Tradies were very polite and helpful. Show details

Richard
Richard
 

Awesome team at springers – Spingers were bloody brilliant, their team was on time, curtious and fantastic to deal with. Id highly recommed to anyone who is looking for ease of installation and if a problem occured they addressed it in a professional manner. Awesome Richard Aircraft Structural Contractors Show details ·  1

Peter L.
Peter L.QLD
 

Very positive – Have used Springers for 3 properties now, one being an industrial warehouse, and cannot fault them in any way. Always helpful and easy to answer any questions from start to finish. Dealing with a family business with bricks and mortar is also a massive positive in this current environment. Highly recommend. Show details ·  1

SHAN
SHANQLD
 

AMAZING SERVICE – These guys are amazing, absolutely smashed it. Great service I would definitely recommend Show reply

RandM
RandMQLD8 posts
 

Excellent Experience – We have had our solar panels for a few months now and we are so happy with them. The package provided by Springers is everything they said it would be and more. From the initial call and quote right through to installation we found Springers to be helpful, knowledgeable, professional and value for money. We obtained several quotes and spoke with… Read more ·  1

numerous companies but Springers really stood out which is why we chose them. We wanted to get our roof painted at the same time and they suggested they put the mounts in first then worked around the timing of the painting to come back and install the panels. Their advice was spot on and the panels are performing better than expected. We couldnt speak more highly of Springers and have recommended them to many of our friends and neighbours, (one of our neighbours has already had Springers come out to do their panels). Investing in solar panels is a huge outlay and such a difficult product to understand. A company like Springers that takes time to explain, is trustworthy and does what they say they are going to do made this experience easy. We had heard some horror stories about Solar companies from friends and reading reviews, so we did a lot of research before finding Springers, who is definitely a company you can trust!

Malcolm
MalcolmQLD
 

Fantastic service – A big thank you to Joe Springer, Shaun and his team for the efficient installation of our solar system. The team arrived with a positive attitude as we were leaving for work and when we got home it was neatly installed and spotless. We have no hesitation in recommending Springers for all your solar needs. Malcolm and Marlene McDermid.

Shane G.
Shane G.QLD
 

Amazing been a blessing – Absolutely fantastic From start to finish, The install was perfect the installers were friendly and well presented office was also easy an professional to deal with massive thanks to all involved Show details

nannyf
nannyfQLD11 posts
 

Poor customer service – Had a problem with an inverter that springers install and raised my concerns and booked an appointment to look at the problem.They didn't turn up to the appointment and had to reschedule.They didn't turn up to the second appointment saying they are to busy.They have poor customer service and would not use again. Show details

Springers Solar
Springers Solar    

Thanks for your review Mr Whinnet. We apologise… Read more

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Punky
Punky39 posts
 
Customer Service
Timeliness
Job Satisfaction
Installation

Good install. Poor customer service – Recently had a residential battery installed. Great, professional installers who did a good job and left the property as they found it and removed all waste. Centralised phone system across all stores makes it difficult to find the person you need to talk to. After signing contract and paying deposit, the narrative inexplicably changed with a,… Read more

possibly, much longer/unclear install time than that clearly stated prior to "closure" of the sale. Ultimately installed on time after displeasure expressed. Post install question regarding operation of the battery was never responded to.

Kristian
Kristian
 

Great bunch of guys – Such an easy process and the guys are very knowledgeable. I would definitely recommend to friends and family or anybody who is in need of a solar expert or a quote. Show details

Dave M.
Dave M.QLD
 

Can't complain about the customer service. There is none! – Unhelpful about a faulty product not working. No service or assistance in trying to rectify the problem. Ended up leaving in disgust at the lack of customer concern. Worst experience ever Show details

David M
David MQLD7 posts
  Verified
Value for Money
Customer Service
Job Satisfaction
Trustworthiness

Ok to deal with – Arrived on time on the day of install. Had issues on installation with some bad work place practices, but that was resolved in the end. Installed a very expensive 10kw 3 phase system with Sunpower panels and SMA inverter. Was talked out of a Fronius inverter, told it had a noisy fan, so went with the SMA instead and have had nothing but trouble… Read more

with it from day one. It was replaced just after two years installed because of a WIFI fault, two months later I have the same problems with this one. After install, follow up service has been slow with long service times. May install a battery when prices come down in years to come. or government gives a rebate. Overall Springers have been ok to deal with, but would not go with them for next install.

John C.
John C.QLD2 posts
 

Professional and Friendly Company to deal with – We were looking for a company to install our Solar System who supplied a quality product at a reasonable price and after doing our research on panels and inverters knew pretty much what brands we wanted. We had 3 quotes from companies that were sent to us from an online Solar Marketing Company. The 3 quotes varied from very cheap to a bit over our… Read more

budget. Quite confused at that stage so did some more research and found Springers Solar who are a local family owned company with a very informative website. Their sales guy John seemed to know his stuff did not pressure us and came up with a quote to suit our budget which although not the cheapest quote we received the inverter and panels were tier one products. We placed the order for a 6.51 kilowatt system with 21 panels late November 2019 and the Installation was completed late January 2020 which I thought was pretty good given the time of the year. 5 guys turned up to do the install on a very hot and steamy January morning and were very professional, friendly, neat and tidy. They finished and cleaned up in just over 4 hours and explained the system and the process that would follow regarding the change over of the meter etc. If you want a Solar Company who have been in the game for a very long time and one you can trust to supply a quality product and installation you should consider this one

Chris
ChrisQLD
 

First Class Experience – Springers Solar have recently supplied and installed a Tesla Powerwall 2 to my existing solar system. I received quotes from three suppliers of varying equipment and specification. Two of the suppliers were unable to supply Tesla Powerwall 2, as they were unavailable and actually stated nobody had them in stock. They also stated that the Tesla… Read more

unit was more expensive than their proposed packages.

Springers Solar had available stock and their price was actually lower than the other two quotes (Springers Solar also committed to possibly lowering their price once they had a site inspection). Eddie Springer visited my house to inspect the site. He was straight forward and easy to deal with and as committed, he was able to offer a better price. He also delivered his confidence in their workmanship and committed to keeping all wiring concealed where possible. One of the main reasons I chose the Tesla Powerwall 2 was the neat integration of the whole package.

The installers arrived on-time on the install date and they worked efficiently and neatly. Paul and the other two guys did a great job of the installation and they did in fact conceal all wiring as committed. Paul's knowledge of the Tesla Product was evident and he had the system operating which he was able to demonstrate with the Tesla app very quickly. They even took time to clean up once they were finished.

The only issue I had with the entire process was that the Tesla Powerwall 2 had some slight paint damage on the outer housing, which evidently happened in transit. Initially, Springers offered to repair the damage which I was fine with, as it was minimal. After a couple of weeks they phoned me to say that they would actually swap my unit for a brand new one. I was surprised and pleased. Springers Solar exceeded my expectation at every level. The entire process from admin to install was very efficient and easy. I'd have no hesitation in recommending them based on my experience.

Michael16
Michael165 posts
  Verified

Much better than your average solar company – We had pondered to get a solar system with batteries for our house (which is three phase) for a long time and dealt with a number of companies - only to find that many of them are pure salesmen with little actual technical knowledge and struggle with anything that is off the beaten track. Springers were very different: I got to deal with people… Read more

that were able to answer all my questions and if they did not know an answer right away were open enough to say so (instead of giving you some crap story) and came back with the right information a day or so later. - And I had many questions, so I really appreciated the patience and diligence they showed in this process.

By the time it came to buy the system I did of course get other quotes (for the exact same system) only to find that all of the others were more expensive.

Installation day was quite an event: Since we went for a larger system a whole army directed by two members of the Springer family arrived so that all the work on the roof got done on the day - the commissioning of the batteries and the overall system was done the next day.

And I have to commend the whole team: As my wife said, all of them were friendly, courteous and very respectful of our property - and every little bit was cleaned up before they left.

All in all we are extremely satisfied with the whole process and the result we got !

jota
jota6 posts
 

Mixed feelings – We are very happy with the product, we also found the installers to be polite and efficient. But the sales person and the guy who came at the end were both in such a rush, explained things at 100 miles an hour and appeared to want to get out the door asap.The follow up was when only my wife was home and his speedy 'explanation' meant nothing to… Read more

her. Also we were continually chasing them up to find out when it was all going to be installed etc.

Product great, service not so.

samsimonds29
samsimonds293 posts
 

Knowledgeable and Honest – I had dealt with a few other sales people regarding purchasing a solar system for my home. I was getting sick of slick sales tactics and pushy salesmen when I just wanted advice and a proper quote. Rang these guys and they were happy to come and quote. The guy that came out was a family member from the business, he knew his stuff, game me options… Read more

in regarding to pricing and equipment and had no problems leaving me with the details to think about it. We ended up purchasing the more expensive option that he gave, I'm getting sick of cheap stuff not lasting very long. We bought the Enphase Micro inverters and Winaico panels. Install is now complete, they did a neat and tidy job, everything that we had discussed was followed through with. I am now awaiting final handover from the owner of the business and the meter to be changed. Great from start to finish.

parsons58
parsons5834 posts
 

Excellent solar company – Previously had a 1 Kw system with another company. Ended up contacting Springers at Lawnton over an additional 3 kw system as both my brothers put on a 3 kw and a 5 kw system. Prices have fallen re my brothers 5 kw system. I checked out many other companies just in case but stuck by my brothers very good comments re Springers. After advice re… Read more

good daylight cost savings I decided I could save re pool, dishwasher, washing machine etc running during solar hours and reduce my $500 quarter bill down to $100 to 150. It may be less when I next receive the bill and therefore will save at least $1200 a year and the system will pay back in 4 years.

Signed up and went for a dearer SMA German inverter and Springers installed next day when a window became available. My wife stated the installers were very polite and professional. Have since had the head of the Company visit for a hour run through of the system and what it all means including the Energex power box meter.

Very very satisfied A very professional and quality company as were their product

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