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- 3 reviews
- 5 likes
Disappointing Company service! Sick of getting car to dealership in only one year! Never buy.
We bought brand new Korando last March. Now close to almost 1 year cannot count how many times got the car to check the “engine check “ alarm ,so many times, still could not find the reason. last time I was told they had emailed to company, so nothing as always. Every time take the car to setvice centre have to take leave from work as they do not do that weekdays. Have to pay for Uber as they say hire car need to be booked weeks in advance(ridicules) and still pay for that. Now something new has cone up, the Radar has stoped working. Totally un...
Read moresatisfied and disappointing with Ssangyong costumer service. We payed almost 40000 for full option car now here we are not even one year after our purchase.I see it absolutely company fault. I am Happy with staff in service centre . The product is awful!!!!Looking for some way to complain.Purchased in at Cricks Highway for $38,000.
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We bought a new korando in july to replace our 10 year old MB b200cdi.
Our requirement was a new family car to occasionally carry tall adults and normal daily drive but occasional need as a tow car for a Swift Caravan.
Was nervous about the smaller motor but proved to be unnecessecary it pulls the van fine its comfortable and cruises happily and quietly at 100klm with 1400 kg behind.
The comfort is fantastic, it's not a sports car but the diesel has great fuel.economy. in fact I think ssangyang should plug the diesel more its so much cheaper to run better mpg more pulling power with fuel cheaper per litre.
Purchased in at Hunter valley motors for $40.60.
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- 3 reviews
- 1 like
Amazing car with lots of extras that we seemed to find everyday.
Protection for the neck when crashing, automatic hazard lights when braking hard.
The noise of the engine might be a problem for some people, it really didn't bother us and we travelled from Western Australia with a big trailer on the back (5500km).
Purchased in at Toyota Dealers for $6,999.
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The reviewer stated that an incentive was offered for this review
- 6 reviews
After 20 years in the motoring industry and being provided a company car a change in employment put me in the market for a privately-owned mid-sized SUV.
Disclaimer upfront: I worked for SsangYong for 9 months and was part of the team that relaunched the product into Australia in 2018.
Covid-19 led my wife and I to rethink our garage. Working from home meant we no longer needed two cars, and we started our search for a vehicle that met the majority of our needs.
Now in our 50s, we didn't want a hard-riding sports car. My work included regular (...
Purchased in at SsangYong Dealers for $39,000.
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- 3 reviews
- 65 likes
I have an aesthetically 'showroom condition' 2012 SsangYong Korando SPR with a failed transmission that was seen by three authorised multi-franchise dealer's service departments during the original warranty period (first notification of TX issue was in 2016 @ 32,700 km). On each occasion I reported the significant hesitation from either standstill or acceleration plus excessive fuel consumption. I also advised the respective service managers that this was most likely a transmission issue, not a turbo problem. Each time I was ignored, despite ro...
Read morebustly pleading with them to fix it. In 2019, and obviously out of new car warranty, the transmission failed completely and the vehicle can only be driven in "limp" mode. In addition to the three ignored attempts within the five year warranty period, this current unsuccessful attempt is my third at pursuing a warranty claim for the transmission. The first was submitted by the service manager at my local SsangYong dealer. The other two were submitted by me directly to SsangYong Australia's Warranty and Customer Experience Executive, who has directed me to contact ATECO (the initial importer). After reading posts from the many disenfranchised owners with similar warranty issues, I am now collating the data. Any further information you can provide by editing your posts or commenting on mine is appreciated. Please ensure your post reads correctly before submitting. Watch this space!- Incentivised Review No
- TransmissionAutomatic
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- 3 reviews
- 1 like
On long trips we get 7 to8 lt per 100k. The acceleration for a small diesel is good the suspension is the only thing that needs some work as there are no after market shocks the two rextons that we had were fitted koni shocks and were very good vehicles to drive.
Purchased in .
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- 2 reviews
- 7 likes
I purchased a 2014 - 2015 MY ssangyong Korando C200 with 105,000 Km on it two months ago and have had transmission problems with the vehicle from day one and after the dealer I purchased it from sent it to a Transmission Specialist for a full service. Eventually found out that the car has had warranty claims on the transmission a few times by the original owner, myself being the second owner. I wondered why Ssangyong have never bothered answered my emails after I sent them the Vin number and it's always on time service records.
Customer Service...
Purchased in .
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First year car was great. Then timing belt had to be replaced, which was done in about 2 weeks. Then check engine light came on, was told I needed a new battery, cost $370. Next day check engine light on again took 4hrs to diagnose that i now need a sensor which is about $250 + labour. OMG when will it end.
Purchased in for $20,000.
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Engine light came on - timing chain stretched and done the head. Over 6 weeks and still haven't got parts. Had to pay for hire car as car can't be driven. Loved the car until now - Sangyong need to have parts available if selling these vehicles in Australia. Problem not with the local service department. Problem is Sangyong!!!
Purchased in .
- Incentivised Review No
- TransmissionAutomatic
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Find out how SsangYong Korando compares to other Small / Compact SUVs
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I bought my car in 2014 brand new within 15 months the timing chain went and had to wait 6 weeks before I could get it fixed and have had a few other small problems but I can live with that. The last few weeks the car started making the same noise that I had experienced before. Today I took my car back to the dealership that I bought from to o have the car checked out just to be told again that the timing chain has stretched and needed to be replaced but this time they have know idea how long before this can be done as Ssangyong is not replying...
Read more to the dealership I can still drive the car but it could just stop running at anytime and i could be stuck where ever so they can't even give me a rough idea how long before this could happen NOT HAPPY JANE. This shouldn't happen to a brand new car TWICE i did love this car but not now.- BadgeS
- TransmissionAutomatic
- Date Purchased
I brought my Ssangyong in 2014 with 15000kms still holds new car warranty was running really great couldn't fault anything in late June2018 l hopped in my car to go to work and it wouldn't start my mechanic looked at the car which was parked in my driveway and said found the problem of slip timing chaining so then l took car to dealership they replaced timing chain and now saying my car might have blown head gasket but car had never over heated
Now I'm starting to think Ssangyong are trash car my advise never buy Korean car Ssangyong dealerships are fools and will try to get out of fixing there dodgie engine they built
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- TransmissionManual
- Date Purchased
Korando S 2.0 petrol love the car I purchased 2 nd hand with26000km 2015 still under new car warranty it. Has been back to dealer for. Noise issues which were water pump making a grinding noise and noise in rear bearing of alternator both replaced and car runs brilliantly averages
8.5 l per 100 km
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- TransmissionAutomatic
- Date Purchased
Find out how SsangYong Korando compares to other Small / Compact SUVs
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Diesel engine has plenty of power
Handles very well
Tows camper trailer effortlessly
Auto headlights,wipers and rear vision mirror work brilliantly
Very reliable 30000ks not one problem
Averages 7.5 litres per 100 km
Engine noise isn’t bad a bit noisier
than the petrol engine
I would recommend this car to anyone.
- BadgeSX
- TransmissionAutomatic
- Date Purchased
- 4 reviews
- 4 likes
Yes it is no bad car. BUUUUUTTTT, if you consider to tow a trailer, the transmission is not good. Ac
There is nothing wrong with room, interiors, running costs, what it is wrong, there are not Ssangyong reliable points where you can go for service.
After 85,000km, the transmission of my serviced car, gave up. Cost? above 7,300.oo dollars. Still in warranty, and Ssangyong didn't want to pay for the transmission repairs. After 2 or 3 thousand km from transmission repair, had to change the brakes completely worn out. $ 1,350 about.
Now after about 5,000 km from the 7,300.oo dollars spent to repair the transmission, if I go in neutral while wai...
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- TransmissionAutomatic
- Date Purchased
- 2 reviews
- 4 likes
My korando drives quite well but the 2.0 litre engine lacks the punch when taking off. Steering response is bit slow and handling on motorway speed needs extra caution. Seats are very comfortable. Enterior feels modern and soft touch areas makes the enterior more comfortable. Leg room at the back row with flat floor is an excellent point.
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- TransmissionAutomatic
- Date Purchased
Questions & Answers
Hi. I have ssangyong korondo 2014 T20D diesel 2l. When do I need to change timing chain ?
I have one Korando C 2011, I need the fuel injector model, could anyone inform? Thank you!
Where do you fill up transmission fluid on 2011 korando
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Details
Category | Small / Compact SUVs | Small / Compact SUVs | Small / Compact SUVs |
---|---|---|---|
Transmission | Automatic | ||
Drive Type | Front Wheel Drive (FWD) | ||
Fuel Type | Petrol | ||
Wheels | 19" Alloy | ||
ANCAP Safety Rating | 5 Stars | ||
Doors | 5 | ||
Seats | 5 | ||
Fuel Consumption | 7.7 L/100km | ||
Engine | 4 Cylinder 1.5L | ||
Max Power | 120kW @ 5500rpm | ||
Phone Connectivity | Android Auto (Wired), Apple CarPlay (Wired) and Bluetooth | ||
Security Features | Immobilizer | ||
Roof | Hard-Top | ||
Companion App | No | ||
Keyless Features | |||
Keyless Locking/Unlocking | Yes | ||
Ignition | Keyless Start/Stop | ||
Boot | Automatic Open | ||
Headlights | |||
Type | LED | ||
Headlight Features | Auto High-Beam Dip and Automatic On/Off | ||
Safety Features | |||
Cameras | Rear | ||
Cruise Control | Adaptive (ACC) | ||
Parking Sensors | Front and Rear | ||
Hazard Perception | Blind Spot Monitoring (BSM) | ||
Lane Assistance | Lane Departure Warning (LDW) and Lane Keep Assist (LKA) | ||
Speed Sign Recognition | None | ||
Driver Information | |||
Gauges | Digital Only | ||
Built-In Navigation System | No | ||
Heads Up Display | No | ||
Voice Control | No | ||
Release date | |||
Discontinuation date |
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I collated information from posts on this site relating, either directly or indirectly, to issues with the DSI automatic transmission. There are 35 posts including my own. Most contributors were unawa...
Read morere that the symptoms they described are indicative of WOT (Wide Open Throttle) issues. WOT response is related to the TCU (Transmission Control Unit) i.e. a computer controlling the transmission (TX) that communicates with the ECU (Engine Control Unit) in governing how the engine and TX work together in moving the vehicle (i.e. acceleration from stationary or on the move). These symptoms appear to be a turbo problem as throttle response is significantly delayed, and thus is incorrectly described/diagnosed as 'turbo lag'. This WOT fault is not evident in OBD2 diagnostics, as no error codes are presented. Some early posters were successful in having the TX replaced under warranty (some of them several times as the replacement TXs also failed). Some posters reported the issue with no follow up action. Others contacted SsangYong for a warranty claim but were rejected outright. The outcome for owners that had claims rejected were; replacing the TX at their own expense, trading-in the vehicle on a different car (thereby passing on the problem) selling the vehicle to a wrecker, or keeping an undriveable vehicle. All outcomes resulted in significant cost to the disaffected owners, with one owner still making loan payments. It would appear, from the unilateral treatment that owners reporting faults received, that dealers were advised to disregard problems. Shame on the various multi-franchise dealer service departments, shame on DSI (Geely) and shame on SsangYong.