I love their mobile app
I was never a st george customer until they rolled out the Amplify Signature credit card with bonus Qantas flyers points, I absolute love the auto categorise features that comes with the app! Though it's not always 100% accurate, but it gives you a good ball park figure on what have you spent etc. Customer service is good too!
Great customer service
Use this card for my everyday purchases. I find the online app easy to use to pay off the balance on time. I've spoken with customer service about the card and the experience was pleasant. Have it linked to qantas frequent flyer points and have found they come across as expected, sometimes it's just a little delayed. Overall no issues, just a very easy card to use.
So far So good
Application process was easy, good part is no annual fee for first year and you can balance transfer from other cards without incurring any fee and also get interest free days. So far so good, haven’t dealt with customer support yet but time will tell.
Not going to finalize review until sign-on bonus QFF points are credited
Applied for the card and was eventually approved many many months later due to IT glitches in St George Banks IT systems, annual fee deducted almost immediately despite the card being advertised as fee free for the first year, rang and got this annual fee reversed. Will update review once the sign on bonus Qantas Frequent Flyer points are actually credited after the min spen requirement was met.
Not recommended to use overseas as attract OT fees.
Great with Qantas bonus points and lounge passes. However annual fee is high. Free first year annual fee waiver is great. Other con is it take ages to transfer points to Qantas account. Mine took 3 months exactly .although it says up to 3 months
Good things about it:
- Easy to use
- Relatively good amount of points
- I have a $0 first year annual fee promotion
Less great things about it:
- App slightly hard to use
- Had to collect it from store physically
Also Same As Banksa Amplify Signature
I was offered a Amplify Rewards credit card from BankSA (part of St George) with no annual fee and $15k limit. Choice of Amplify Rewards or Qantas points. I find it quite good as I never pay any interest as I pay off the balance each month. The Rewards are quite good too. Hubby needed a new shaver and it didn't take me long to rack up the point to buy same. Similar type of rewards as Flybuys. Customer service exceptional in my opinion.
Application process inefficient
Applied for St.George Amplify Signature on-line which got declined, so rang customer service, and was advised reason being salary was not sufficient. When I asked what is the base salary required, the call center rep had no idea. This was really a poor process, as the application wasted my time, I provided confidential data, and I did not get any answer at the end.
Suggestion: Similar to other banks, in the online portal, the criteria for application should be specified, with something like 'Proof of minimum income of X amount should be provided', this way the customer does not waste time applying and don't expose all his/her personal details such as salary, DOB, license, and passport numbers.
Overall, I find this process and service so poor and inefficient. Other banks are very clear on the requirements upfront.
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.