2St. Lukes Health

St. Lukes Health

 Verified
2St. Lukes Health
3.0

22 reviews

PositivevsNegative
45% · 1010 · 45%

Claim Resolution Time
  • <1 week
  • 1-2 months
Claim ApprovedYes · No
Value for Money
2.4
Transparency
2.0
Customer Service
2.0

Reviews

22 reviews
22 reviews
Cochrane2880
Cochrane2880Far West, NSW
 

Great Cover - Great Benefits - Easy to deal with

Cooperate client who has had an amazing experience with St Luke's.

Top Cover - Great Support - Great Price Show details

Peter
PeterGreater Melbourne (Outer), VIC
 

Great Service

Joined recently and had a phone call on Saturday to ask if I had any questions and any problems, great follow up. Show details
Dale
DaleHobart, TAS4 posts
 

Our error but you are to blame !!

Citibank informed me that St Lukes made a faulty direct debit which resulted in my cover being terminated. The expiry date of for direct debit was 08/23 and had been in place since 08/20. St Lukes submitted the incorrect expiry date. St Lukes blamed me for their error in a letter. When I phoned to inform them of issue, they refused to accept responsibility or accountability. Poor business practice and customer support at its worst. DISGUSTING CONDUCT. Show details
Transparency
Customer Service
caz
cazGreater Melbourne (Metropolitan), VIC15 posts
 

Poor customer service

Unhappy with the way the phone operator dealt with me. Will be leaving this fund based on customer service alone Show details
Julie
JulieLaunceston, TAS4 posts
 

Front staff are the best !!

I've said it before and I'll say it again - you can't get any better customer service than what you receive when you walk in their front door in Launceston.
A million thanx Jo for your help and friendliness shown this morning.
Kind regards - Julie Ireland Show details
bobtie
bobtieHunter Region, NSW37 posts
 

Technological Nightmare!

St Lukes Health has an app called 'Connect' (why it isn't 'St Lukes Health' is the first mystery?). I am a member so downloaded app and tried to log in. Passed all log on hurdles and they sent me a 'Verification Code' to my telephone. Typed in verification code and then the fun begins! First screen - "Please verify your policy number, name, and DOB"; not sure why they need this as I have successfully logged in but, OK. All information typed in and VIOLA!!! - "Please call St Lukes Health to verify your telephone number" which is the same number that they sent the verification code to!!!??? Beam me up Scotty! (I guess it will get easier once they lay the telephone cable to Tasmania?) Show details
Value for Money
Transparency
Customer Service
Nightperson
NightpersonTasmania
  Verified
Amanda
Amanda5 posts
 
Tracey
TraceySouth East Queensland, QLD
 
Customer
CustomerGreater Melbourne (Metropolitan), VIC
 

Don’t choose it

I recently purchased a pair of prescription sunglasses from clearly, St lukes claims it’s a normal sunglasses and refused for claim. The receipt clearly states the RX sunglasses with all prescription data. Very disappointed. Show details
Jaz M
Jaz M4 posts
 

Keep the money in YOUR pockets!

Far too difficult to make a claim. Wasted a lot of money. Very difficult to claim upfront or just pay a gap as they aren't a preferred Health Insurer. My premiums increased (without warning) within a week of me joining & I had chosen the Super Extras plan for it's "good value and cover"- HA! I could/should have spent all the money on our health upkeep instead of giving it away. Show details
TroppoTom
TroppoTom14 posts
 

Not as good as it once was

I've been a member for over a decade and until this year rated St Luke's highly. No more as it seems to be following Medibank and BUPA in removing or changing its benefits. Case in point-it suddenly introduced a $250 co-payment for hospital day surgery (previously there was none). There was a hefty premium rise this year but as far as I can tell benefits in my extras cover were not increased. Supposedly a mutual (non-profit) fund but their recent antics make me wonder.

 Show details

Jayne
JayneDarwin3 posts
 

Great Extras cover for my family

One of the only places I could find that let us have a very high level of extras cover without having to have hospital cover.

Best value cover for my family I've seen.

 Show details

Tommo
Tommo3 posts
 

Overall OK but

I've been with them for over a decade and this not-for-profit fund is good value. Its customer service can be variable and at one time I had to indicate to them I would go the the Health Insurance Ombudsman to get a matter resolved. The matter was then resolved but some of the middle management there act like they are doing you a great favor by allowing you to pay contributions.

 Show details

JenB
JenB
 

Great extras cover and easy to deal with

I changed to St Lukes for Extras cover last March, to gain cover for planned major dental surgery this year. Choice.com rated St Lukes as best for high level extras cover at a reasonable cost, and I've been very happy with them. I claim for a massage each month, and the rebates on my massages alone make the extras premium worthwhile, even before the major dental rebate. St Lukes has an app for claiming, so I can upload a photo/screenshot of my paid invoices, and submit within a few clicks. Rebate is in my account within a few days.

 Show details

Questions & Answers

Shaz
Shaz

Hi my name is Sharyn I am just wanting a quote on health insurance for a single person,I earn less than $90.000 a year.I am looking for cover to include everything for a hip replacement,if possible no gap to pay.

graham
graham  

Any result Shaz?

ian
ian

What sort of cover do I need if I have to have a hip replacement.

graham
graham  

Good cover?

jaygf
jaygf

That's interesting. I've been with Medibank for 15 years and aside from their ever increasing premiums, I am not overly impressed with their customer service.

I would be interested in any updates in how you found claiming and premiums with ST Lukes? if you are able to do any updates.

MMS
MMS  

Details

Visit official website

Contact info for St. Lukes Health

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
SatClosed
SunClosed
  • ACN: 009479618
  • ABN: 81009479618
  • AHIFC: SLM

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