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Stain Busters Cleaning Systems

Stain Busters Cleaning Systems

3.7 from 15 reviews · View Statistics
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Reviews

3.7
15 reviews
5
(10)
4
(0)
3
(0)
2
(0)
1
(5)
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    Lou
    LouAU
    • 4 reviews

    Customer service

    published

    The contractor offered to do my job but said I needed to pay him on the day so therefore I needed to give him cash. When he arrived, he text me to tell me that there were pet stains, that I had to pay him double the amount of money and that he could not to the job until the next day. He also warned that he would need to advise the real estate agent about the issue. When I went to drop off the extra money he had left with the original amount and had not started the job. There us something called word of mouth.

    Incentivised Review No
    Nathaniel S.
    Nathaniel S.South East Queensland, QLD

    Bad stains all removed

    published

    We had some big black 6 month old stains on our vanilla carpet in our apartment. I was happy with the price and the heavy cleaning which (to my amazement) removed all of the stains. The cleaning means that I do not need to replace the carpet. He took extra time (at no extra charge) to remove the deep stains for which I am grateful for. before and after pictures attached. Would recommend for the removal of difficult stained carpets. Would use again.

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    Incentivised Review No
    Merlin
    MerlinSouth East Queensland, QLD
    • 2 reviews

    Great Service on Short Notice

    published

    Daniel cheerfully did a great job in treating a stain on daughters bedroom carpet from our Dog being sick. I phoned Stainbusters , when all Carpet cleaners were busy due to flooding. Others couldn’t come for a week. They came that day on time & returned in a few weeks to retreat the stain as it was not likely to be removed completely in one treatment, which he advised me of at the time. The stain is not noticeable now. Highly recommend for their quality of service and reliability. Also their willingness to fit us in when others wouldn’t & not overcharging for emergency call out.

    Incentivised Review No

    Eddy's a champ!

    published

    Eddy did a fabulous job on my 1 bedroom apartment, in and out in 30min. His large vacuum helps, but his friendly service was his not-so-secret weapon.

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    lawrence
    lawrencegold coast

    fabric chairs

    published

    Adam was early did a great job ,took his time with his work . our creme coloured fabric arm chairs were stained badly but now they are like new
    we are very happy with the result

    John
    JohnGold Coast
    • Verified

    Great Job

    published

    I recently had Stainbusters in to clean our office carpets in our sublet room next door. They got here right on time and did a fantastic job. They got rid of all the stains and were also reasonably priced. I can highly recommend them to anyone for home of office.

    Ingrid
    Ingrid
    • 3 reviews

    Amazing service

    published

    My booking was for 8'clock and the Technician was here on the dot. Rob was very kind and helpful and did a wonderful job of the carpets all stains are gone. Rob was a pleasure to deal with, we will use this company again. Thank-you Rob for a really great Job.

    Chris
    Chris
    • 3 reviews

    Really good service

    published

    Thanks so much for the service, Ben did an amazing job the carpet had stains, looked old, I feel like I have a new carpet now.

    Very unreasonable charge, very poor customer service,

    published

    They charged a large amount of money, looked at the carpets refused to clean them until they spoke to real estate agent who said they were being ripped up so they only did a half attempt at them just to tick the boxes. Stainbusters employee had a putty running around the house while he was working
    The tile guy didn't clean half the tiles, made no attempt to communicate with us he was not able to do the full job then left site.
    Put in complaint and apparently its all our fault
    Both Carpet and Tile Cleaners were very rude, poor communication skills
    Invoice supplied did not list what they did, just showed how much they charged us...

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    Kim
    KimCentral Highlands and Goldfields, VIC
    • 2 reviews
    • 1 like

    professional and good value

    published

    Following a severe flood as a result of a storm I phoned to see what could be done. Prompt professional service, good advice and all at a moderate cost.

    BOk
    BOkSouth East Queensland, QLD
    • 2 reviews
    • 1 like

    Very unreasonable charge and service not professional

    published

    They charged a very ridiculous amount to extract water from your carpet. The bill is not provided with a proper breakdown or details. Till today my carpet has not being put back properly. They (admin staff) never listen to you when you try to explain your concern to them over the phone and they blame the customer for any fault. I am not sure how you can brand yourself as reputable company based on this level of service.

    billy kang
    billy kangCanberra

    Very unhappy

    published

    The carpet looked barely cleaned. Quoted $170 to clean a 2 bedroom apartment(small carpet area) later asked for $200 dollars.

    Obvious cleanable stains left behind even though it was steam cleaned. Don't waste your money. Find someone else.

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    Mill
    Mill
    • 2 reviews
    • 1 like

    Couch and rug steam clean

    published

    Our rug had pet stains and the family couch was filthy, both now look brand new after the clean! Quick appointment made and turned up on time. It definitely removed the stains and was a great result. Will use again. Definitely appreciated the quick service and a product that was successful. Previously used angel carpet cleaning and had no success with them.
    It worked

    Roy57
    Roy57SYDNEY

    Worst service

    published

    Bad customer service and this guy wants me to call him again after a week to get rid of stains. Which I got rid off myself with my mini steam cleaner. Also writes comments on bills which has to be produced to owners at end of lease. A total bad experience

    Poor service

    Excellent service

    published

    The technical arrived promptly and cleaned the carpets quickly. He was easy to talk to and offered to clean more rooms than was asked for under the same price. I will definitely use this company again.
    arrived promptly and cleaned quickly

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