Station Hotel Motel Kurri Kurri

Worst managed accommodation I have stayed in- unsafe, dirty, noisy, and a potential health hazard! My experience with Station Hotel Kurri Kurri from first contact was bad. I booked 2 nights on Booking.com, which clearly displayed an early check in from 1pm. When I tried to book in shortly after 1 pm, I was advised the room was not ready and to come back in 30 minutes. When I came back in 45 minutes to book in, the cleaners had still not finished. The floors were wet and potentially unsafe. Upon entering the room, I found the following: The Airconditioning unit, upon inspection, was filthy and a potential health hazard. The Microwave was also filthy and had remnants of dried melted cheese all over the glass carousel and built-up grease inside the door. The second floor was filled with second hand smoke from residents smoking outside their rooms. Around 7 pm, new guests arrived upstairs and began to behave in a rowdy and disturbing fashion. As the night drew on, the noise increased, as did the use of profanity and bad language. This behavior was reported to the Hotel Manager, Anna, no less than three time over the space 3 hours, as her assurances that she would address the problem resulted in no change to the problem. I was left feeling unsafe and unable to leave my room, for fear of being approached by rowdy drunks who had taken over the second floor. The noise increased as the group moved to the Beer garden and downstairs. This continued until around 3:00 am. I called the hotel again at 2:00 am, and spoke with a male named Pat, and advised that I would not be continuing with my booking, and that I was requesting a refund and cancellation of my booking on the 19th. He advised he would arrange this to be dealt with by the house cleaners the following morning. As no one was in contact with me by 9:30 am, I again rang the hotel number and spoke with Debbie. Upon relaying my situation, she offered me a cash refund of the nights booking for the 19th, which I accepted. I again requested that she ask the Manager, to ring me to confirm cancellation of the booking or the 19th. The Motel has refused this request.