Terrible & Dangerous Pram
Front wheels keep getting stuck sideways. Very dangerous pram to use. We bought the pram from a large reputable baby store, however they and all their other stores have now closed down. We contacted “the service company” and got replacement wheels sent out to us but the issue is still the same. The service company even admitted to having this issue with this model. So the service company was aware of the issue and their resolution was to send us faulty replacement wheels!!! Appalling customer service!! If the service company knows their product is defective a recall should be in place or replacement pram/ refund provided. The steelcraft brand is supposed to be good, but we are very disappointed with this pram and resolution provided.
Purchased in February 2018.
Steelcraft sprint is the worst purchase i have ever done in my life. The front wheels dont work properly they don’t turn and always slide to the opposite direction. I will not recommend this to anyone as a first time mum it was very hard and frustrating i wish i could get my money back!
Caused grey hairs.
I Purchased this pram for my at the time 1 year old - October 2017.
My experince with this pram has been frustrating from the start. I purchased it from Better Baby Deals in Bunbury WA, the customer service man that "assisted" me was not helful at all, I'm a first time mum that didn't have any knowledge of prams and how they work. I had a lot of questions about this pram particularly because it folds up and down very differently to the average pram. My questions were not answered, I left the shop feeling deflated and judged.
It took me a good ...
Waste of money
This pram is around 6 months old and has had reasonably light usage but already the front wheels don't work properly. They slide along sideways and give the stroller a mind of its own. Its difficult to manoeuvre in shops and downright dangerous at times in busy areas.
The brakes are also terrible and difficult to engage at times. The wrist strap is tiny and much too small for my husband's hands.
I did love the size and weight of this pram as well as the large sunshade and it was great for keeping in the car for trips out and about with bub. But 6 months on, this pram is terrible and the shop that sold it to us has gone into administration. We are finding it difficult to chase down a warranty for the purchase.
Don't waste your cash.
- Verified purchase
Bought Steelcraft Sprint about 4 months ago - ok at start. Now the front wheels don't work properly. They don't turn - the slide sideways. I have to lift the front of the stroller every time. I am generally a big supporter of Steelcraft (capsule, Argyle, portacot), this one is a miss.
Steelcraft sprint dont waste your money
Waste of money.
I want my money back, I've used it since my daughter was born in January 2018 and she currently weighs 5kgs and the wheels wobble and are not sturdy at all, any one would think the pram is weighed down by 30+ kg. (Purchased in sept 2017 whilst pregnant)
Ive called babys r us and asked about a refund and potentially putting money towards another sturdier pram but this isn't an option apparently. Where's my consumer rights Britax/Steelcraft? Britax/steelcraft require I have the pram assessed and repaired before ...they will even think about refunding my money. Front wheels lock from time to time and im constantly lifting the pram and shaking them to unlock them. Back wheels wobbly and look like they are going to fall off. The foot rest doesn't stay clicked on an angle towards the pram. I want my money back...
Wouldn’t buy again
It was good to start with but 4 months down the track and I want to throw it out. The front wheels were never great on smooth surfaces but now they don’t swivel properly on any surface. I have resorted to raising the front two wheels every time I go into a store, as it is easier than pushing it with all 4 wheels, or locking and unlocking the front wheels whenever you enter or leave somewhere. The drink holder has never worked. If you put a bottle of water in it, it is ok for a bit, then rotates and tips the bottle out. I knew when I bought it, the folding mechanism was awkward. This was acceptable at the time for me, as it seemed sturdier than a normal umbrella stroller and had storage underneath.
Questions & Answers
Can this be taken on airplane??
Hi Mazhar M.Thanks for your question. You will need to check with the airline which you are travelling with however the Steelcraft Sprint Stroller has not been tested to be taken on board an airline. If you have any further questions, please feel free to contact our consumer support team on 1300 303 330. Kind regards, the Steelcraft team.
I'm reading lots of bad reviews about the front wheels.
Have you improved this on your newer models?
Hi Tan, thanks for your question regarding the Steelcraft Sprint. We are always trying to improve through customer feedback to enhance the users experience. To date, we have sold out of the Steelcraft Sprint. Here is a link to our current Lightweight Strollers range.
If you have any further questions, please feel free to contact our consumer support team on 1300 303 330. Kind regards, the Steelcraft team.
I just purchased this pram today from Kmart Oxenford Qld. I bought it for my grandson but after reading the reviews I am ready to take it back before I even unpack it
Can this be used as a baby carrier too?
Can this be used as a car seater too?
Do you have such combined products?
I’m not familiar with their other products, but this one is not suitable as a baby carrier or car seat. It is a stroller only.
Hi Sachi, thanks for your question. The Sprint isn't a travel system stroller and doesn't have the ability to attach a capsule. If you have any further questions please feel free to give us a call on 1300 303 330 or LiveChat at https://www.britax.com.au/ kind regards, The SteelcraftTeam
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