ALDI Stirling STR-BEO65L (Jun 2018) Questions & Answers

Hi MJB, We're sorry to hear that you are having an issue with your Stirling unit. Have you tried to replug the unit from the powerpoint? If so, kindly contact our network repairer who can assess and help you with it. Please contact them on this number: Install and Fix (Australia) - 1300 373 993

Thanks

Tempo

Hi, Did you get a solution to this problem? We have the same issue.

I had a similar problem with a St George oven. I just had to reset the clock after any power interruption and it would work again.

Hi Tommi, Thanks for your inquiry. Please refer to page 23 of the instruction manual regarding condensation. Condensation: Roasting large chunks of meat may produce excessive steam and condensation forming at the oven door. This is quite normal and does not affect the operation of the oven. At the end of cooking, wipe the oven door thoroughly and take the roast out of the oven to rest.

Should you have any further queries, you can also contact us at 1300 886 649 and one of our call centre representatives will assist you.

Regards,

Tempo

Hi Steve, Thanks for your inquiry. For replacement of machine parts, we recommend contacting an authorised technician. Should you wish to contact our repair network for a quote, their contact details are as follows:

INSTALL AND FIX: 1300 373 993

If you do need any further assistance, please don’t hesitate to contact us on 1300 112 534 on Monday to Saturday 8:30am – 6pm.

Regards, Tempo

Hi Nicole, I am so sorry to hear about your experiences with this product. It seems that the oven has a faulty control panel and we recommend contacting a technician to assist. You may contact our repair network and the repairers they use are familiar with these units and can advise on a service fee/assessment and repair cost with a local repairer in your area.

Install and Fix: 1300 373 993

If you do need any further assistance, please don’t hesitate to contact us on 1300 112 534 on Monday to Saturday 8:30am – 6pm.

Regards, Tempo

Hi Ajit,

Please give us a call on 1300 112 534 and our call centre representative will take payment and order the part over the phone for you.

Regards, Tempo

Hi Dorothy, To use this oven's grill, turn the function selector knob to the "grill option", before selecting the desired temperature with the other knob. If you do need any further assistance please don’t hesitate to contact us on 1300 112 534 on Monday to Saturday 8:30am – 6pm.

Kind regards, Tempo

Hi Marianne, We have a compatible rack available at a total cost of $45.00, which includes postage and handling. Please give us a call on 1300 886 649 and our call centre representative will take payment and order the part over the phone for you.

Please quote that you need part number: STR-BEO73L-OR

Regards, Tempo

Hi Thelma, We are so sorry to hear about your experience with this product. In terms of fixing this issue, I've included some troubleshooting options below to try. If the oven isn't switching on, check that it is in manual operation mode. Also, ensure that you have selected a cooking function and a cooking temperature. If it appears that there is no power, check that the appliance has been correctly connected to the electrical mains supply. It may also be worthwhile to check your household fuse box, and if there is a blown fuse, replace it with a new one. If this problem happens again, contact our after sales support centre and arrange a service. Finally, make sure that the operating instructions for setting the time of day and putting the appliance into manual operation mode have been followed.

If you food is not cooking properly, it may be worthwhile to check that you are selecting the correct temperature and cooking function for the food you are cooking. It may be appropriate to adjust your cooking temperature by +/-10°C to achieve the best cooking results. If the food is not cooking evenly (which may be the issue if some of the food is burning) some options might be: - Check that the oven has been installed correctly and is level. - Ensure that the correct temperatures and shelf positions are being used. - Ensure that your dishes are placed centrally on the oven rack. - Rotate the dish during cooking.

If none of these options help, we recommend that you call to book a service on 1300 112 534. We hope that this has helped so that you can get back to enjoying your new oven!

Additionally, if you do need any further assistance please don’t hesitate to contact us on 1300 112 534 on Monday to Saturday 8:30am – 6pm.

Kind regards, Tempo

Thanks for getting back to me,but I’ve downloaded the manual and now know what I was doing wrong

Hi Thelma,

I'm so glad to hear it's all worked out! Have a lovely day.

Kind regards, Tempo

Not helpful answer as no manual.

Hi Sylvia, I'm so sorry to hear about this issue. I don't seem to be able to find any mention of a child lock for this product in the manual. It could be that the oven has been switched from manual operation mode. To change it back, press the "manual" button (second from the left - it looks like a tray with wavy lines coming off of it) on the oven.

If this does not solve the issue, you can either contact our web support via external link , or call our after-sale support centre on 1300 112 534. If you have any further questions, please let us know.

Kind regards, Tempo

From memory, I think the instruction manual has a service centre contact number. If you no longer have the instruction manual you can ring Aldi.

First you need a good light source, so if the oven light no longer works you will need a torch. The prongs on each of the side racks both bend in the same direction with one prongs being more bent than the other. With that in mind, use the torch or light to locate the rear hole on one side of the oven, then push the more bent prong in to the hole. Then you should be able to push the prong at the front end of the side rack in to the hole located at the front of the oven. Do the same on the other side. The main thing is to get the back prong fully in to the hole at the back of the oven first then with a bit of pressure the front prong should snap in.

Same thing happened to me Tyler after 3 months of use. You can't fix it just replace it if it is still under warranty. Unfortunately I no longer have proof of purchase. I can still use the grill and fan function but I just use that for toast and grilled cheese. Even if the grill goes at least you can replace that element but the oven element is in built unfortunately so you can't access it. I hope it' under warrantly...think they have a 3 year one. From my research it seems to be a common fault with them. Good luck wiith it.

Hey Louise Thank you for the reply. We are not sure where the receipt is either. Cheers, thanks again.

Hi Lynette, You press the button ( manual mode button) to the left of minus button. If your decals have worn off the manual button is the third button in from the right as you look at it. Then you use the plus and minus buttons to set the time. You don't have to press a button after that to set it as once you stop pressing plus or minus it's sets itself and you know that has happened when the little dot in the middle of the display stops flashing. So to summerise: 1. Press the manual button once ( don't have to hold), that will cause the dot to flash 2. Press plus or minus buttons to run through the time ( you can hold those buttons down to speed up the process) 3 stop pressing when it reads the time you want and a couple of seconds later that middle dot will stop flashing meaning the time is set. Think it is a 24 hour read out.

Thank you for your help. My oven works again. Thank you . Lyn

Yes, ALDI were very good about the warranty on ours and as we live in an isolated place have given us a full refund of the purchase price. I had an electrician look at it when he was here for something else and he says its easy to order a new element and not costly around $150 all up.

This is not a shop.......