Perfect for us !
Purchased new 2 months ago we could not be happier with our XV, we knew it would be great and it has exceeded expectations in all areas.
The vehicle has a very smooth ride is very comfortable and spacious inside and has great vision when driving. The CVT transmission is an absolute gem, two fuel economy checks have come in at 6.8 & 7.0 litres per 100 kms, a great result as the XV had less than 1500 kms on the clock. Performance is more than adequate for our purpose and when cruising at 110 kph in neutral conditions on the freeway that awesome ...
Purchased in February 2021.
The problem fixed with satisfaction.
Subaru Xv 2016 which Starlink touch screen suddenly frozen, the car has no bluetooth, no GPS, no reverse camera, nothing now. rang Subaru Dealer and was told no service available.
The Subaru dealer replaced the the whole radio set Free of charge after 1 month. All good now.
Purchased in March 2017 for $31,000.00.
Comfortable and great off road , performance not that bad at all.
No problem with our 2015 or our new xv. Very good handling , fun to drive off road and as a general commuter, Servicing a little more than 2wd cars but not that bad. Its not a fast car off the mark but considering the average speed limits and everyone saying slow down on the roads i do not see a problem with the power it has, its really ok with us.
Purchased in January 2021.
Nice looking car but don't bother buying it. The XV will chew through oil as it gets older, and their service centre support is terrible (looking at you Subaru Parramatta).
Rust after only 7 years
Bought a 2013 XV brand new and have always had the car serviced, garaged and no damage with only 106,000 K’s on the clock. Raised the boot and noticed that just below the roof line around the spot weld that there was an amount of rust. This is a well protected area so no damage to the paint could possibly occur. I contacted a repairer who said that there is no way that this rust should be there on a 7 year old car and that I should contact Subaru about it. I did so and was told to bring in my car and that they will take and send photos of the r...ust to Subaru to have them make a determination. A couple of days later I was contacted by the dealer service centre to bring in all my service records which I did. 2 days later I received a SMS message saying Subaru declined my request for them to repair the issue. I contacted Subaru direct asking why and the reply was that “presumed external factors” caused the rust and that I needed to prove there was a manufacturer fault for them to have another look into my claim. How can you prove a manufacturer fault on an area of the body that is well protected from any external factors. Would advise anyone with an XV to replace their car before warranty runs out as no goodwill will be shown. This was my second Subaru as the I had the previous one for 16 years and not a speck of rust.
Purchased in March 2013.
Five year use by
Great car until 5 years are up. Bought new, fully serviced at Subaru. Took it in for a service, quoted $626 received a call to tell me there were issues. New service bill...$7000!!!!!
The car has about 100 000km on it and usually only one driver. Rang customer service and they are looking in to it. The service centre offered me $6000 to buy my car from me. Less than the cost of the service. First and last Subaru I'll ever buy.
Purchased in March 2014 at Subaru Dealers for $33,000.00.
Great Car For The Money
I have owned a 2019 XV Since September 2019 and love it!
The car is the top of the range unit that more than covers all our needs.
I was skeptical about owning a Subaru due to never owning a Boxer motor or a CVT transmission. But I was pleasantly surprised at the performance (no race car though) and fuel economy of the vehicle.
The eyesight feature is excellent with adaptive cruise control and lane guidance.
The onboard navigation (TomTom Platform) updates itself via your home wifi which is great.
Purchased in September 2019.
Subaru XV valve body failure
June 2018 - needed to replace the value body ($2500 for the genuine part) - transmission lights on including failure of cruise control etc. October 2020 - the same problem has represented. Around 30,000K since June 2018. In 2018 - Subaru not interested in the problem. Here we go again!
Don’t bother unless you want a lemon
Purchased a 2014 XV with a full dealer service history 2 weeks out of warranty and 50,000kms on the clock, started experiencing issues within a month of purchase after visiting the dealer for the 36month service. Engine stalling and loosing power on the freeway at 100km per hour, multiple warning lights etc... each time Subaru could not ‘find the problem’ and would tell me nothing was wrong with the car even after we turned up to the dealership with the car running and error codes on the dash!
Fast forward 2.5years later with 6 monthly (appro...x every 6,000km servicing) it has left us stranded multiple times on long trips - always with the same issues. But the best part not yet hit 100,000kms, it is now un-drivable and now we finally get our ‘diagnosis’.... a short engine rebuild and full engine harness replacement due to an internal oil leak moving into the wiring, leaking into the actuators and heading for the ECM - a repair which is going to cost more than the car is worth (over $20,000)! Subaru Australia refuses to come to the party to help with the $20,000+ repair or diagnosis costs (another $1,000) with absolutey no explanation given as to why not - apparently standard practice. So here we are - having looked after this car meticulously for 3 years only driven it for 47,000kms we are now stuck with no family car and no recourse to turn to for support for a product which one would expect would last longer than less than 100,000kms. Our problem was clearly internal to the engine from the start and says a lot about the quality of this engine - lemon. Spare yourself the heartache and money and don’t bother. Will never ever ever ever buy a Subaru again. No amount of spin can make up for a bad and defective product.
Never again will I buy a Subaru. Two years old and undriveable.
Subaru Australia are telling me it’s not a manufacturer fault so not covered under the 5 year warranty.
Those warranties are advertising to get people to buy the cars.
Purchased in June 2018 at Jarvis Cars.
after my long history with Subaru it's now OVER.
I have always owned Subarus from early eighties and all log book serviced. My current XV (Mizuno edition) is my seventh Subaru. I converted my dad from Holden, my ex from Mazda, my sister from Toyota and my partner from Ford. I should have been on commission! Have been enquiring about purchasing 2020 XV. My car developed a strange whirring noise a few weeks ago, was told bearing in the clutch. Today at 119,000kms it all turned very ugly indeed. Not even game to drive my car to the dealership - loud screeching and clunking and almost non existant clutch. after reading some reviews here it would appear this is the new normal for Subaru. disgraceful - NEVER AGAIN.
Purchased in March 2011.
CVT Transmission Solenoid
I’ve owned the vehicle since new (2015) and use it to commute to work. This is my third Subaru and they’ve never let me down. The AT temp light came on (along with all the other warning lights) at 115,000k. The local Subaru dealer informed me the transmission solenoid had failed and will cost $3400 for the part only (possibly a $4.5K to $5K job). They also stated ‘we’ve been getting a few of these lately’. I’ve been told this is an emerging problem but no extended warranty or good will? The vehicle will be payed off in October, I was planning to purchase another.....
Purchased in October 2015.
CVT Transmission issue and many more issue
Bought a new car Subaru XV in 2012, serviced regularly, it was ok for about five years after that too many problems. Some of the problems are touchscreen right side not functioning, key working intermittently. When servicing at Subaru asked them to fix the key, they charged 10 dollars and said there is nothing wrong with the key just battery was placed wrong way. Key still has same issue and if battery was placed with wrong polarity, key will not work at all. Yesterday while driving suddenly lights started flashing on dashboard including ‘on oi...l temp’ red light. Today I took the car to local mechanic and he said the transmission has problem and would cost over 4000 to fix it. After I checked on google found out that this is the common issue with Subaru xv and in US Subaru is offering extended warranty for this issue but not in Australia. I bought Subaru thinking it’s a reliable car. Never going to buy Subaru again better go for cheaper brand even they will last for 7-8 years.
Purchased in June 2012 for $39,000.00.
Sub standard motors
I've had my xv for almost 3 years, and the rings have failed already and its only done 95000 kms!!! I've contacted the warranty service and they said I may get it repaired under a goodwill service. She did point out that most claims were not favourable. What I have to do is get it diagnosed, and this is going to cost me $1500, as they strip it down to the rings to determine whether its a manufacturing fault. So I have to pay all this money and then Subaru will probably deny it anyway! The customer service team contacted me after my review givin...g me some hope, but it was a false one. Most people I talk to cant believe a car that's done so little kms to do this. I've had cars that have gone well over 200000 kms and have never had issues. My Holden commodore. Please do your reviews before buying this car. There are many other brands to chose from. I've read they can have problems with head gaskets, gearbox, oil consumption. In fact people filed a class action against Subaru in America. Do you research. The car might look good, but some like mine have crappy engines. Its a big risk to take. This is going to cost me $3400 for a second hand engine. Never again will I buy Subaru and I will advise anyone against buying one.
Purchased in August 2017 for $22,000.00.
Is it really worth that extra $$$?
**This review is based on the eBoxer Hybrid model**
We had just recently became a family and good ol’ mum bought us one of these newly released eBoxer Hybrid models.
We all know hybrids are suppose to be more environmentally friendly because it uses less fuel and therefore less emissions but did Subaru just slap a hybrid badge on to lure more environmentalists into purchasing one of these models? Possibly.
Some hybrids you can charge at a charge station, the eBoxer charges whenever you apply the brakes and is then stored and used when you ...stop at the lights or drive at a slow pace. I’ll start on the aesthetics. Colour wise, we were giving the exclusive “Lagoon Blue”, only available to the Hybrid versions. It’s a very eye catching blue and if you purchase the paint protection, the paint will last for years to come. There are no new features to this if you compare it to the petrol only version. The corners of the back bumpers are plastic. For me, it’s a bit of an odd addition but this could be a matter of replacing the whole bumper or just the plastic if you backed into someone’s tow bar.
Questions & Answers
I bought a 2017 SubaruXV Hatch 2.0i-S new. It has done just over 60,000km, and has been garaged (lock up) and serviced for its entire life. The chrome front door handles are peeling. Subaru have agreed to replace at no cost but I have been assured that they are “doing me a favour”. I rarely have a passenger on board and the passenger side is peeling at the same rate as the drivers side. Surely chrome should not peel like this??
The issue is a manufacturing defect by the supplier of the handles and yes it should not happen. The XV is a great vehicle don’t let this detract from your ownership experience.
Even though your vehicle is out of warranty Subaru are going to replace the faulty handles.
Hi Shirley, We are sorry to hear that your passenger door handle is peeling; however we are thrilled to learn that your local Dealership will be replacing at no cost. If there is anything that you would like to discuss further, please contact our Customer Relations Team on 1800 226 643 or firstname.lastname@example.org. Or you can send us a private message to our Facebook page and we'll be in touch. The Subaru Team.
Yes, I am very pleased that Subaru will replace both front door handles at no cost - thank you, Subaru.
My only confusion is the matter of warranty. When I purchased the car in 2017 I was given a "5 year factory warranty launch promo". I have been unable to find what a "5 year factory warranty" covers. As I have been told twice that the vehicle is out of warranty, I can only assume that such a warranty only covers certain items. Obviously my knowledge of vehicle warranties needs updating.
What is the difference between g4x and g5x?
Is the boot design differently? I have someone giving me a cargo boot mat which fit the g4x model. Can it be used in my xv 2020?
I have a 2013 XV with CVT, 120 KMs, always serviced, with a mix of city and highway driving and some probs occured and i am told needs a new valve body based on codes. Price indicated is $5K plus. Been a long time subaru owner, this seems so out of expectations for this brand to have such a major failure at relatively low Kms. Not sure of other's history with this issue but puts a major cloud over longevity of CVTs, and this will stop me from any future subaru purchases. Appreciate any others experiences with this issue, thanks, Kevin
Hi Kevin, I had this issue with my 2012-13 XV with similar km (119,174kms) - June 2018. I found on the website that this was a recall issue in the US but not in Australia. I had the value body TR580 replaced ($3500 all up including labour). And now at just over 150,000Kms - it was gone again. Same issue, same warning lights. Subaru dealerships very unhelpful with the issue and I would not buy another Subaru.
Thank you Daisy and yes this is very concerning with this CVT issue and i had thought Subaru had some extended warranty on the CVT early days to ensure buyers were not concerned by it, but i cant verify that. This is my 4th Subaru and have recommended in the family another 4 cars, so this has certainly put a major cloud over the reliability of the CVT from Subaru, as my previous models were old style geared autos. Looks like will be forced to fix, then will move it on and seek out another brand, as this is just too costly to risk. Thanks for sharing your experience.
Hi @ KJM, We're sorry to hear of your experience. Please feel free to contact us either through our Customer Relations Team on 1800 226 643 or email@example.com. Alternatively, you're welcome to send us a message through our Facebook page with your vehicle details and we'll be in touch. The Subaru Team.
Get an answer from our members and Subaru Australia representatives
|Category||Small / Compact SUVs||Small / Compact SUVs||Small / Compact SUVs||Small / Compact SUVs|
|Transmission||Continuously Variable (CVT)||Continuously Variable (CVT)||Continuously Variable (CVT)||Continuously Variable (CVT)|
|Drive Type||All Wheel Drive (AWD)||All Wheel Drive (AWD)||All Wheel Drive (AWD)||All Wheel Drive (AWD)|
|Wheels||17" Alloy||17" Alloy||18" Alloy||17" Alloy|
|ANCAP Safety Rating||5 Stars||5 Stars||5 Stars||5 Stars|
|Fuel Consumption||7 L/100km||7 L/100km||7 L/100km||7 L/100km|
|Fuel Tank Capacity||63 L||63 L||63 L||63 L|
|Engine||4 Cylinder 2.0L||4 Cylinder 2.0L||4 Cylinder 2.0L||4 Cylinder 2.0L|
|Max Power||115kW @ 6000rpm||115kW @ 6000rpm||115kW @ 6000rpm||115kW @ 6000rpm|
|Max Torque||196Nm @ 4000rpm||196Nm @ 4000rpm||196Nm @ 4000rpm||196Nm @ 4000rpm|
|Country of Manufacture||Japan||Japan||Japan||Japan|
|Maximum Towing Capacity (braked)||1,400 kg||1,400 kg||1,400 kg||1,400 kg|
|Maximum Towing Capacity (unbraked)||650 kg||650 kg||650 kg||650 kg|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
|Ground Clearance||220 mm||220 mm||220 mm||220 mm|
|Release date||June 2017||June 2017||June 2017||June 2017|
Other Small / Compact SUVs
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