Sunbeam Cafe Series KE9600
Part of Sunbeam Cafe Series Kettle  2.0 (164)

Sunbeam Cafe Series KE9600

 VerifiedMPN:KE9600
1.7

64 reviews · Statistics

PositivevsNegative
5%11%84%

Build Quality
1.6 (5)
Value for Money
2.0 (5)
Noise Level
3.5 (4)

Reviews

Sunbeam Cafe Series Kettle › KE960064 reviews
Peiyu
PeiyuTASHobart, TAS
  KE9600

Not good

The lid could not open smothly when used for not very long time, then it became leaking just after the 5 years using.
Sunbeam
Sunbeam   DM   
More
Rob C.
Rob C.VICGreater Melbourne (Inner), VIC
  KE9600

Leaking water, worst customer service

Kettle started leaking from water gauge. Though Kettle is out of warranty it still looks as new. Sent an email to sunbeam customer care. Received no reply. Then called Sunbeam and they were not interested in my issue even though there seems to be numerous complaints about water leakage.
This is obviously a design issue or poorly/cheaply made kettle even though it is worth considerably more than other electric kettles.
I will not buy another Sunbeam product.
Build Quality
Value for Money
Noise Level
Sunbeam
Sunbeam   DM   
More
arivalchick
arivalchickVICGreater Melbourne (Outer), VIC24 posts
  KE9600

Leaks water and lid does not open

Upon reading the other reviews, l too am disappointed with the kettle. I spent alot of money on this kettle and made the decision to purchase it for its brand name and functionality. It now leaks water from the "window level" and the lid has to be manually opened. Spoke to someone is customer service and because the warranty period has expired, are not interested in the complaint.
Will definitely not be buying any sunbeam product again Show details
Sunbeam
Sunbeam   DM   
More

Hi arivalchick, thank you, we will take your thoughts on board.

Not happy Jan67
Not happy Jan67Sydney3 posts
  KE9600

Lid no longer opens

Considering how much this kettle is, I would expect the lid to keep working at the very least, however we are now unable to open the lid to fill the kettle. We have had this kettle for approximately two years. I see from older posts this is a common complaint with this model. I would reconsider buying another Sunbeam kettle and look at other brands that are much more reliable, given the price you are paying for this product. What a shame Sunbeam didn't bother to address this issue with the lid seeing it was quite a common complaint. I would not recommend this product. Show details
Build Quality
Value for Money
Noise Level
Sunbeam
Sunbeam   DM   
More
nerfherder
nerfherderPerth48 posts
  KE9600
Build Quality
Value for Money
Noise Level
Sunbeam
Sunbeam   DM   
More

Hi nerfherder, Sorry to hear of your experience with the KE9600. our feedback is valuable and has been passed on to our product team.

RonnyCraven
RonnyCravenNSWSydney Surrounds, NSW115 posts
  KE9600

Finally giving trouble after three years

I got the kettle from Myers to whom I had returned under warranty another make. Insisting I did not want a replacement, the staff actually suggested the Sunbeam to me with the promise of very little trouble AND gave me a generous discount, perhaps to rid themselves of a grumbling customer. This kettle has been a delight to use, looks good in the kitchen, gets compliments from use by visitors and, above all, is fast. Only this week has it glitched, the automatic shut off being inoperative. Let's face it, repair probably not worth it but, in spite of some of the comments here (Melting plastic? Really?) I will most like get another. Show details ·  2
Build Quality
Value for Money
Noise Level
M. Ali
M. Ali
  KE9600

Rubbish, dangerous - Sunbeam MUST be investigated for such substandard

This kettle was replaced twice. First time the lid stopped opening and the inside plastic started disintegrating with pieces being located inside the kettle. The second time we had the same issue, plus the handle began to heat up to burning point. Also the handle became slightly detached. I simply did not want to deal with Sunbeam staff again either as the made me feel like i had misused the kettle. Show details
Sunbeam
Sunbeam   DM   
More

Hi M. Ali We're sorry to hear of the experience you've had with the kettle and the service. Please do call again on 1300 881 861 and we will assist.

M-Life
M-LifeVICGreater Melbourne (Metropolitan), VIC22 posts
  KE9600

Works perfectly except for holding water

Worked very well for two years. Love the variable temperature setting as I need a set temperature for my Aeropress coffee gadget. It looks great and I like the wide open mouth that makes it easy to clean.

2 years of use and it's started leaking from the transparent window. On close inspection, the window has developed very fine cracks which has weakened the integrity of the kettle. I came home and the contents of the kettle had drained into the base unit and inside the cupboards. Awful product, made even worse by the premium price it cost. Also bought a matching toaster which is average at best. I will avoid all Sunbeam products in the future.

 Show details

harry
harryNSW3 posts
  KE9600
JillExplodingSpring
JillExplodingSpringSydney5 posts
  KE9600

Leaking kettle after 4 years

I was so surprised when my kettle suddenly started to leak........I'd left it to boil and returned to find the bench top drenched in water. The seal around the window showing the level of water in the kettle no longer doing its job. A kettle costing $119 should last more than 4 years! I love the design of the cafe series but I have totally lost confidence in the Sunbeam brand. If they are not able to manufacture a product to do its job then its not a company I wish to give my hard earned dollars to.

 Show details

Wendy
WendyTASLaunceston, TAS2 posts
  KE9600

Lid failure

The kettle was great until the lid release started to stick within the first 12 months. It progressed to not working at all and needed to be levered open. Now after three years the lid mechanism has completely crumbled and the lid has fallen out of the kettle. Most concerning was the hard and sharp bits of plastic that would fall into the kettle which my husband almost swallowed. Considering the price I expected better from Sunbeam. I notice three things:

1. Many complaints about the same problem

2. Made in China

3. Now discontinued

Sunbeam should have a product recall and replace these faulty kettles.

 Show details

gruntre69
gruntre69WAPerth, WA13 posts
  KE9600

Failed after 2 years - Dissapointing

As per others, we were happy enough with this kettle and is quietness. After near 3 years the lid hinge mechanism crumble and failed. Still works but lid is a pain.

As usual in the modern world, manufacturers claims of quality are pure rubbish. These companies deliberately build in redundancy. It is a disgrace!

 Show details

gruntre69
gruntre69  
More
Cazzy
CazzyNSWSydney, NSW2 posts
  KE9600

A kettle should not leak

I can't tell when i bought it as the reciept is faded but so disappointed it leaks :( for an appliance with only one function im gutted its crap

Its leaked all over my benchtop abd i don't know whether to tale the reciept into david Jones to decipher or to call the acc about advice about products lasting a reasonable amount of time

 Show details

Fixaupper
Fixaupper2 posts
  KE9600

Can be fixed! It was expensive and a good kettle but mine leaked after 3 years of use

They all seem to leak around the casing and glass level indicator. After some research I went to bunnings and bought some food safe clear sealant (the stuff that needs turps to clean up) it can cope up to over 200 degrees celcius. I put a very small bead around the metal glass join and then used a blade to clean off the excess. 24 hours later. You cannot see ANY repair and it worked completely. Very happy again.

 Show details

Tommy
Tommy
  KE9600

Not worth buying

Original purchase Dec'14 - Harvey Norman replaced July'15 after digital display mostly not working - now replacement kettle digital display rarely working & kettle has also started making long 'beeping' sound - rang Sunbeam & was told by the very helpful Katherine that Warranty period is 12 mths & basically end of story. Previous & less expensive kettles have lasted much longer than either of these.

 Show details

Questions & Answers

Deenie
Deenie · Cafe Series KE9600

I am having the issue where the lid will not stay closed, hence the temperature cut off is not working and just keeps boiling without cutting out. Mine is a KE9500 and long out of warranty, but is there anything I can do?

David P
David P · Cafe Series KE9600

Hi Sunbeam Customer Service, my kettle base unit START/CANCEL button works, but at different stages of the heating process, it stops working - sometimes the temperature reading spirals to zero and flies back up again. It seems very confused. The actual kettle heating element etc is fine. The computer is not.

Matthew M.
Matthew M.  
Berocca
Berocca · Cafe Series KE9600

Hi Sunbeam,

Can you please advise how to fix the sticking lid issue that many of us are encountering after the unit is out of warranty? I'm sure that there is a simple fix as the levers all appear to still be working OK?

Berocca
Berocca  
Graham M.
Graham M.  

Details

Compare all Sunbeam Cafe Series Kettle listings
Sunbeam Cafe Series KE9600
  • Discontinued
Sunbeam Cafe Series KE96001.7
(64)
Sunbeam Cafe Series KE9650
  • Discontinued
Sunbeam Cafe Series KE96502.1
(85)
CategoryElectric KettlesElectric Kettles
Price (RRP) $179
Features360° Swivel Base, Keep Warm Option and Water Gauge360° Swivel Base and Water Gauge
Capacity1.7 L1.7 L
Variable Temperatures NoYes
Cord Length0.9 m0.9 m
Weight1.85 kg1.85 kg
Power2,400 W2,400 W
Manufacturer Warranty1 year(s)1 year(s)
Colour / FinishStainless SteelStainless Steel
Construction MaterialStainless SteelStainless Steel
Release date
Replaced bySunbeam Cafe Series KE9650
ManualDownload manual
Compare all Sunbeam Cafe Series Kettle listings
  • GTIN14: 09311445019320
  • MPN: KE9600

Extra Information

Sunbeam Kyoto City Collection Jug Kettle
Russell Hobbs Addison Digital Kettle RHK510
Breville the Compact Kettle Clear BKE395
Russell Hobbs Brooklyn Kettle RHK92
Sunbeam Belle-Aqua Kettle KE7110

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.