- SecretChef Electronic 5.5L HP5590
- Verified purchase
First Use Fail
Bought this 2 days ago, first use today. Digital display has turned off 4 times already and keeps doing so, I'm waiting for it top blow my house fuses now! Should have read reviews before buying. Will be returning tomorrow asap.
Keeps Turning off
I just purchased the Sunbeam 5.5L slow cooker and the first time I am using it, it keeps turning on and off. Can I return it. I have had a Breville slow cooker for years and just replaced it and not happy. So far my meat has been on for a few hours and turned off three times
Dodgy digital display
Sadly the digital display was missing a segment out of the box. We did try it twice and it cooked well, but took it back before it got worse and the warranty ran out like it has for many others. Bought a Crockpot instead, still made by Sunbeam Corp it seems. Seems strange that Sunbeam would waste a good product with a probable saving of a dollar for a better digital display mechanism.
Digital timer issue
Very disappointed. Now out of warranty and the digital display is not working
It was a gift to me and I am extremely disappointed
When it was working I was very happy with it
Poor digital display panel
this slow cooker work well when its new. most people don't use these on a regular basis, so after being used for approx 25 times and when the warranty runs out, the segments on the digital display start to fail. seems like a poor quality product. I would not recommend to buy this model and will purchase the manual one instead.
Purchased in January 2018.
Don't waste your money on this one.
This is the second one of these slow cookers that I have purchased and the electronic timing panel has failed. I know, I should have learned my lesson with the first one. I don't recommend this slow cooker at all because of the frustration I have felt with the electronic timing.
The same fault with each machine has occurred just after the warranty runs out. The electronic timer indicates that it is holding the timer setting while I am setting it and then flicks off either when I am increasing the time or when I push the start button. This...
Purchased in March 2019.
After a great start and lovely even slow cooking, the appliance started to fail about 6 months after the Warranty period ended. Seems to be an issue with the electronics. I contacted Sunbeam but they weren't interested in helping as it was out of the 12 month warranty period. I had expected the appliance to last for years, and am very disappointed. I've made a complaint via NSW Fair Trading and will steer clear of Sunbeam products from now on.
Another one bites the dust
Have had this slow cooker 2 years and have used it about 20 times. As stated in lots of other reviews, the electronic panel on our cooker now doesn't work. Sunbeam have damaged their reputation with us on this one; we won't be buying another. Sunbeam should not continue selling this product with this very common fault.
Slow cooker 5.5 litre (master series)
Purchased a sunbeam slow cooker 5.5 litre master series which would have been used 6 times through last winter only. The digital display has packed it in. So it is unable to be used. It is 4 months out of warranty. After speaking with customer service got the brush off, won’t put me through to a supervisor. With such a brand name as this I would have expected more. Very disappointing
Just shorted out my unit!!!
My slow cooker was amazing until the front panel casing decided to disintegrate on the inside and now the whole bit is hanging loose and when I turned it on it flicked my electrical safety switch, I realise its now 3 years old but the fact it is only used in cooler months and I live in QLD that's not so often and that it is kept in a cupboard how the casing can do that is beyond me. Very dangerous if I was not at home like all slow cookers are really designed for.
Purchased in September 2016 for A$80.00.
Failure and no spare electronic module
The slow cooker worked great, just one problem the electronic module has failed, it’s 3 years old. As an electrician I’m very disappointed the electronics module is not available as a spare part. We are going to dump this one and buy another brand.
Purchased in June 2016.
Don't waste your money!
I bought an HP5590 in December 2016. Within the first year the digital display failed and the unit was replaced under the 12 month warranty. The digital display in the replacement unit has also failed. In addition, there is an issue with the unit intermittently turning off shortly after being turned on when selecting the temperature and cooking hours.
I contacted Sunbeam who advised that the 12 month warranty is only valid from the original purchase date, so the replacement unit isn't covered even if it less than 12 months' old.
Buy another brand and don't waste your money on this Sunbeam product!
I have had this slow cooker for 5 months, it worked well for 2 months then it started to burn the sides and dry out the tops of the meals. I even put a timer on the plug and set it to come on To low a3 hours before I get home and it is still as bad as what it was when leaving it in all day. Not recommended, as it should be called a fast cooker not slow cooker!
- SecretChef Electronic 5.5L HP5590
- Verified purchase
Display becomes fault over time
Sunbeam kindly replaced my first sunbeam slow cooker hp 5590 when the display unit stopped working as it was less than a year old. The replaced slow cooker's display unit now stopped working, sadly its out of warranty, its 2 years old. I only use it once a month (if that), so have to say not impressed. Anyone else experienced this ? or any suggestion on a new one to buy with no display unit. I hate waste and the environmental impact of disposing of two in 3 years !
Agree with the the Stoka on this problem Cant fault the cooking results. Easy to use however the letters have all faded and the led board has crashed so its a hit and miss when programming the time. Anybody know if led boards are available as spare parts or should I just purchase a new one. Different make maybe?
- SecretChef Electronic 5.5L HP5590
- Verified purchase
So easy, love it!
This is a 5.5 Lt machine, so it's quite large therefore it's great for freezing leftovers! The setting are very reliable, I always coat the meat first in a little flour and seal it slightly in a fry pan. Then everything goes in. I do check on it to make sure there is enough water as recipes vary, we all know that. Once I'm happy with the consistency, I can go out for a few hours & come home to a beautiful smelling home & delicious dinner for the family. It's easy to clean, looks great & has a home near my cupboard door! I always look forward to the cooler months so Ii can explore the many options possible with this machine!
Label writing on buttons wears off within a month so you do not know how to use item and now digital timer is losing letters and it seems from other reviews this will not last long . Sunbeam is a company that has no shame in making a product last for only a year .
Control panel fell off.
I was really happy with this slow cooker which I bought in April 2017. I used it about 20 times last winter. When I took it out of the cupboard recently the control panel had fallen off; was hanging by a couple of wires and dangerous to use. I rang Sunbeam and the girl gave me a reference number and told me to take it back to David Jones for a replacement, even though it was 2months out of warranty. Luckily I had kept my receipt. DJ’s didn’t have any similar models in stock, but gave me a refund. Was surprised that this cooker broke down so quickly. I had looked after it and there’s no reason the plastic control panel should have perished. Won’t buy the same brand again.
Timer lasts less than a year
We purchased our original slow cooker in May 2016, and it was working perfectly fine through most of the year. We use it mostly in winter and only occasionally in summer (probably no more than 15 times). Around June/July we noticed the timer would switch itself off while setting the time. We emailed Sunbeam who were actually great with replacing the unit despite being past 12 months.
However, less than 12 months later (9 months), we're having the same issue with the timer (after about 12-15 meals). I have contacted Sunbeam again today and I'...m now just waiting for their reply. I vaguely recall them saying at the time, that the replacement won't be replaced if there's an issue...! The features of this slow cooker are basic, but good, when it works. We liked the option of having High and Low as well as Warm. We put ours on overnight, so when the timer ends early in the morning, the warmer kicks in and stays on for up to 6hrs. It would be good to be able to turn this feature off so the food has cooled when we wake up to be able to put it in the fridge. So if you're into replacing your slow cooker every 12 months or less, then this is the one to buy. I think we'll go back to a basic slow cooker with no special features and just use a 24hr plug in timer. Avoid this slow cooker.
THIS SLOW COOKER HAVE A USED BY DATE?, & FEW NUMBER OF TIMES YOU CAN ONLY USE IT?
We have used this slow cooker a few times (around 5 times) and the meat cooked was good, there were about a few months gaps in between uses. We have been cleaning it properly and storing it back in its original box every after use. now on its past warranty period when we tried to use it, the control panel does not turn on, it just flickers trying to,I've been searching for the control board part on the net but could not find one,I am a lic sparky,have checked the other electrical parts e.g. heater element &, TRiAC it was OK, the chip on the ma...in board is not responding for the wake up signal, there is no thermal insulation between the the main board and the heater wall except for the plastic box housing it, probably why the chips performance decays and eventually die. ATTN SUNBEAM - this product would last longer if you would put insulation to protect the main board and the chip.
Questions & Answers
Our brand new sunbeam slow cooker is extremely hot to touch is this normal
Why isn’t the light working on my slow cooker it seems to be cooking but the light isn’t working ?
HI Kww, no straight forward answer with this. If still under warranty please return to store or call us on 1300 881 861...
My slow cooker has turned off half way through cooking. I had to turn it back on again.
Could you advise why this has happened? It is only second time I have used it.
Hi Robyn, I'm not sure why it would turn off. It should go to Keep Warm. Just check you have the hours programmed correctly but if it does it after checking, please return to store for a replacement...
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