Sunbeam Kettle Electric BBQ HG5400 Questions & Answers

Hi there, Thank you for sharing your experience while using your Sunbeam Kettle Electric BBQ. We are disappointed to learn about the issue you are experiencing. We are happy to help you troubleshoot solutions. Please give us a call at 1300 881 861, from 10:00am to 6:00pm - Monday - Friday AEST.

Thank you, Sunbeam Customer Care

Hi Ken, Make sure you take the probe out first then the hot plate should just lift off. Thanks

Hi Roy, I have just sent you a private message if you could kindly respond via that please. Thanks

I have the same issue and not sure what is not working

Hi Candy, The vent is not meant to be fully closed as too much moisture would build up in the oven and would fall down onto the food so it is made to allow the user to adjust heat temperature as well as moisture throughout the cooking process. After initially browning meat on the grill plate, cook on a roasting rack. This prevents excess browning on one side and eliminates turning the meat over. It seems that MAX setting is the best and then control it by opening or closing the vent. That is how I have always worked my electric BBQ. If you adjust the probe temperature down lower, you tend to lose too much heat when cooking roasts. Hope this helps. Thanks

Thanks for the reply & Happy Christmas. I cooked a chicken according to the recipe book & it was good. I did it on foil so plenty of juice, more than the drip tray would have handled & then browned at the end. I did the turkey in a cast iron electric frypan, same principal as the BBQ but smaller. Browned on high then reduced to 1/2 heat. On top of veg, turned 1/2 way through. Vent closed. It was good, probably overdone by 15 minutes! Usually cook over stock in a foil tent so much moister that way) The herb/veg underneath made brilliant gravy. Next time on your advice I will retry the BBQ. Thanks again.

Hi Candy, No worries at all. Thanks for your email back.

Had the same problem but out of warranty. Seems to be a problem with the remote making contact to make the thermostat part work. I replaced it but then had problems and had to replace the hotplate. Next time I had problems I gave me up. I was never totally happy as I never had any success using it as an oven for pork roasts. Replaced it with a single burner Ziggler and Brown which gives me almost a year from an 8.5kg cyclinder of gas.

Hi Natalie P. Thank you for contacting Sunbeam with your concern. It may be the control probe that it is issue - although hard to confirm without testing. If you have any further issues please call Sunbeam on 1300 881 861.

Hi JMV thanks for your review....for slow roasting we would recommend the low heat setting or regular roasting the medium setting, hope this assists.

Umm, not sure. Haven't encountered same problem. Definitely have vent open if this is the case (I generally have it closed to keep heat in). The way I roast anything is use a rack from an oven roasting pan (sits about 10-15 millimetres off BBQ surface) then just place the meat on some foil upturned on the corners. Depending a the cut of meat sometimes cover it completely in foil to say the last 15-20 mins. The less fat in the meat the longer to keep it covered so doesn't go dry. Sometimes I put meat directly on BBQ surface right at end just for a minute to char the meat a bit if need be to taste. If you cover the meat the whole time in foil then that may cause your moisture issue??? Hope to have been some help.