Suncorp Clear Options Platinum

BEWARE - This is actually citi in disguise - Citi has poor customer service, they rely on a computer algorithm to determine credit limit. Poor communication. Lengthy delays and no real accountability or answers. They provide generic email correspondence. Sad that Suncorp a company which has generally high levels of customer service would rely on such a substandard organisation (Citi) to provide credit. They can't even get with the digital age and use Apple Pay - yet Suncorp's own cards do (go figure).

It works fine 99% of the time as any other cards do. However, as far as I know, beware Suncorp's credit card is actually issued and managed by Citibank, so when you have problem or request, there might be delay, and of course Citibank in background has no motivation to try to make Suncorp's customer happy, for example Suncorp's own debit card has Apple Pay, Citi' own credit card has Apple Pay, but Citi managed Suncorp credit card ,has nothing in 2019. Anyway, time to leave for good.

The points are ok but this card is from CitiCorp so you don't get points on govt transactions. Card is not compatible with apple pay but does work with samsung pay. There is limited access to the card features in the suncorp app.

I was offered this card as part of my homeloan package. The interest is very high, although there are interest free days, so I avoid using unless required. The points can be redeemed for flybuys which I like

changed from a Citi card to this as my dispute with Citi went nowhere
my experience with Suncorp has been excellent- rewards are good
I see the 4 major banks as un-trustworthy
I support Suncorp Bank as it has Queensland roots