Suncorp Clear Options Platinum
Verified28 reviews
After Suncorp forced us over to My Card it's been nothing but terrible. When over the limit you can't instantly transfer money into the card, it's only via BPAY so your money sits in limbo for 3 days before it appears on the credit card. So you can't use the card for 3 days. And now they've just issued a notice today they are removing the… Read more
complimentary travel insurance from it in less than 2 months time. I've booked an overseas trip in October with it which I had coverage for. But apparently not now! How is this legal?
I haven't even checked if we're actually still getting Qantas points from it which was what we had with Suncorp.
All our home loans have been with Suncorp for 10 years. Will be moving banks due to this complete lack of honouring agreements and lack of customer service.
Ive had my new mycard issued but i cant activate it, its been 2 weeks of trying to contact suncorp, every time put on hold for over an hour. Theres no way to contact them unless i go into a physical store i guess. If it was easy to change bank with a mortgage id be out. Show details
Suncorp abandons their Clear Options credit cards sends out a MyCard telling you to register the card. This is sent without any product information. No information available online either at suncorp cards, NAB or MyCard. Calling the card centre the agent said oh well you should know about it it's been all over the news. I finally got a supervisor… Read more
who just refused to send anything and said I should have it. I believe contravenes ASIC regulations and also has the potential to be deceptive and misleading because I don't know what I would be signing up to. Very very sketchy and arguably illegal.
After a year with this Suncorp credit card, I am at tipping point and just had to vent at possibly the worst ever finance product (service) I've ever had the misfortune to use. From consistently getting the spelling of name wrong, my birth date wrong, (no matter how many times I ring to get it updated, it slips back to the original wrong… Read more
information). Now I get a new MyCard (from NAB) I believe, but to activate it, I have to ring the number, get all the way through the automated system to the final step before it crashes - my 3rd attempt, now it has thrown me to customer service where I'm on hold again... The only reason I haven't binned this card is because I have paid an annual fee until December... Oh, I now get through to a customer service rep, but they can't activate my card (as I am the additional card holder) and it can't be done until my wife has first activated (noting that no where on the instructions does it tell me this) thanks for another 30 minutes of lost time... DO NOT EVER GET A CARD WITH SUNCORP, they are an insurance company and should never have got into banking, hopefully ANZ will do better
Without permission suncorp credit card Closed suncorp bank not good service waste of time ANZ bank also very bad experience Show details
If it was worth taking this up with the ombudsman I would. Was charged an “international currency transfer” fee for a charge made in Australian dollars. This was double checked against my transaction record and the merchant. When I raised this with Suncorp I was told that the merchant is headquartered overseas and as such “their system”… Read more
automatically charges this fee. Despite pointing out that the charge was listed in Aussie dollars and previous charges with this merchant had not incurred a “currency transfer” fee they have refused to refund this charge! Dealing with an overseas call centre was also a nightmare but in this day and age no other bank will be any different. Have cancelled my cards and taking my business elsewhere!
Useless Bank – Worst company ever. They keep making your rewards worth less and less, what's the point in earning rewards if they value keeps going down. Interest free days has also been reduced. They let people change your internet banking password with just your name, address and dob even if they don't know your account balance or what accounts you have. Show details
Very poor disjointed application process – Very frustrating application process. Dealing with overseas citi.com call centres who kept asking for the same information repetitively. They also wanted private documents which i was reluctant to provide to unknown sources. Really not worth the bother. Show details
Be careful if you are scammed, Citibank will not refund money – Had $1000 scammed from my credit card, Citibank's response was simply "we cannot help you" that I had apparently authorised the transactions. I was on the phone to Suncorp / Citibank's fraud team advising that I had a scam call, whilst I was on the phone to the fraud team, 2 $500 transactions appeared, neither of which I authorised. I was on the… Read more
phone to the fraud team as they appeared, yet somehow they said I authorised them. If they can't guarantee the security of my money then they don't get my business. Sorry Suncorp, but you just lost my credit card and all my other accounts.
VERY DISAPPOINTED – Will never use Suncorp or NAB for any banking needs. Closing all accounts after over 18years with them due to their lack of basic human decency and service. Hug fees, no loyalty, just a number. Show details
Totally dissatisfied!!!!! – Absolutely dissatisfied with Suncorp. Have been banking and using their insurances for over 30 years. Given my income and personal banking I have more than enough to cover any repayments on an application for a small credit card amount. I was just trying to get a credit rating based on an application for a credit card that was refused. Bye bye Suncorp. I will be looking at other banks for both insurance and banking Show details
Feels like a scam – No Qantas points have been credited yet. My details are all matching my frequent flyer account, but they say Qantas refused the points... They handball their problem to me "you call frequent flyer" - which of course is still in the jungle of "customer service" "we will take care of it asap" [Content Removed]. They did not record a balance transfer… Read more
after over one month, calling me from the collection team, and after finally updating their balances, I get another call from the collection team for late fees!!! Really, I should charge them for late fees and waste of my time... Oh, I also cannot access my online banking because they have an eternal "technical issue" Never again
Terrible system and false advertising – Overall using this card oversea no issue, payment accept BPAY quite easy. Low annual fee and minimum credit limit for good sign up bonus is main reason I applied this card. I choosed Suncorp Clear Options Platinum Credit Card - bonus Qantas Points offer and met the spending requirement. Somehow did not receive the sign up bonus points for a… Read more
while and then I decided to contact customer service---their response was I applied for clear option credit card and opt for qantas point therefore it became ineligible to have this offer. Their website it is deceitful and misleading , I encourage anyone who consider to apply this card to reconsider https://www.suncorp.com.au/banking/credit-cards/platinum-qantas.html
Lodge a complaint and still not receive any feedback for 2 weeks. Best to avoid this poor product.
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Not with the times ! – I gave up on my wallet a few years back and have been using my phone. This included using a competitors credit card which was very similar. Today I received my Clear Options credit card and find out it's not compatible with Google pay. Back to the old credit card I go!
Don't bother unless you are already a Suncorp bank customer – Annual fee is modest compared to some other credit cards, however the rewards are quite mediocre these days and what you can do with them is now very limited. I have one of these cards because I have a mortgage with Suncorp and my annual fee has been waived. Otherwise I wouldn't bother with it. Other than that, I haven't had any issues with them.… Read more
Be aware though that Citibank manages these cards now, not Suncorp. So if you call Suncorp about your credit cards, they will redirect you to a Citibank line.
The upfront promotions are a scam – I applied for the Suncorp platinum with a promotion offer of 130000 bonus points if a minimum spend is achieved. On the application form it asks which rewards program you would prefer- I paid to participate in QANTAS assuming that like with purchases you would get the promotion rewards points converted to Qantas points of some form. Sadly you get… Read more
nothing and this is not outlined anywhere on their promotional material even in the footnotes or on the application. If I’d known this I would have applied elsewhere for another card with a Qantas rewards promotion
Very poor experience - would not use Suncorp based on this experience – Extremely poor user experience, high levels of administration, weren't allowed to access internet banking for the supplementary cardholder due to an internal Suncorp error, highly delayed transaction information, clunky online user experience, multiple administrative delays up-front on application. Customer Call Centre also led to a terrible experience (19/10/21 11:35). Would not use Suncorp again. Show details
No Applepay - way behind the times – This card does NOT support ApplePay (even though this site lists it as supporting Apple Pay and Suncorp's debit card supports apple pay) - it is so far behind the times, it's ridiculous. They need to get their technology up to speed! Show details
No Google Pay or Apple Pay – Card works but Suncorp are way behind the times with technology. No Google Pay or Apple Pay. You can't even see the card in the great Suncorp App. You have to download another crappy banking App to see your balance. I'm going to get another credit card. Show details
never had the issues with other credit cards – Have used credit card for more than 20 years and never had the same problems as Suncorp credit card. We applied the cards due to change the home loan to Suncorp, so many troubles since applying. Asked the documents again and again when we already got home loan approved. Then, we found the weird interest, and its for cash in advance, and we never… Read more
used cash in advance. Called them, and then they said its sellers' problem, which is not at all. We still try to call them, and just no one pick the phone or transfer your call to somewhere else.
We really consider to get rid of this card and apply other one.
No Apple Pay no Google Pay! – No Apple Pay no Google Pay! It’s almost 2021 and this feature still does not exist. Just ridiculous! Don’t bother. Yet description in product review still says it has these features.
Beware this card is actually Citi NOT Suncorp – BEWARE - This is actually citi in disguise - Citi has poor customer service, they rely on a computer algorithm to determine credit limit. Poor communication. Lengthy delays and no real accountability or answers. They provide generic email correspondence. Sad that Suncorp a company which has generally high levels of customer service would rely on… Read more
such a substandard organisation (Citi) to provide credit. They can't even get with the digital age and use Apple Pay - yet Suncorp's own cards do (go figure).
Find out how Suncorp Clear Options Platinum compares to other Balance Transfer Credit Cards
Know better, choose better.
works fine 99% of the time – It works fine 99% of the time as any other cards do. However, as far as I know, beware Suncorp's credit card is actually issued and managed by Citibank, so when you have problem or request, there might be delay, and of course Citibank in background has no motivation to try to make Suncorp's customer happy, for example Suncorp's own debit card has… Read more
Apple Pay, Citi' own credit card has Apple Pay, but Citi managed Suncorp credit card ,has nothing in 2019. Anyway, time to leave for good.
An average card – The points are ok but this card is from CitiCorp so you don't get points on govt transactions. Card is not compatible with apple pay but does work with samsung pay. There is limited access to the card features in the suncorp app. Show details
Great product with nice perks! – My husband and I both have a Suncorp Clear Options Credit Card and both love it. With all purchases you receive points and can redeem them for rewards or even cash them in to offset purchased on your credit card. We actually use our credit cards to pay all our bills and charge purchases to and pay off at the end of the month to which we don't… Read more
actually get charged any interest. Early this year we had enough points each to book a return trip to regional Australia (2 connecting flights each way) to surprise my in laws with the news that they will be first time grandparents. Knowing that this trip didn't cost us anything definitely made it more enjoyable! Highly recommend this credit card.
The only negative I will add is that in Melbourne there are extremely few branches of Suncorp if you want to update your details which cannot be completed online, the customer service is not the greatest. This is a huge inconvenience as we either need to go into the CBD during working hours or travel 40 minutes to the closest branch, there is less than a hand full of branches in Victoria. When we have gone into the branch to update details such as a surname due to marriage it was not completed correctly resulting in a second visit to the CBD (which is a half day off work exercise) and 2 phone calls later with 2 credit cards being re-issued before the correct name was updated on the system and credit card it's self. Customer Service needs improvement. But online accounting and the product it's self is great.
High interest rate – I was offered this card as part of my homeloan package. The interest is very high, although there are interest free days, so I avoid using unless required. The points can be redeemed for flybuys which I like Show details
A good credit card – changed from a Citi card to this as my dispute with Citi went nowhere my experience with Suncorp has been excellent- rewards are good I see the 4 major banks as un-trustworthy I support Suncorp Bank as it has Queensland roots Show details
Basic rewards program, no real benefits – This card has a simple rewards program with introductory bonus is you spend $1500/mth for 6mth ... however other benefits are very limited. The application process was drawn out and a large amount of detail required for such a small balance especially when they already have my mortgage and bank details. The complimentary insurance is too… Read more
restricted with such requirements as your full flight costs (No use of points & pay) must be used to even qualify, and then the benefits are limited. Exchange rate fees are large at 3%. There is no Google pay, but they offer Samsung pay. Would I recommend it. No ... Essentially there are better options out there, if this wasn't something I got as part of my mortgage I wouldn't have it. To be honest I'm thinking of closing it.
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