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Suncorp Travel Insurance

Suncorp Travel Insurance

Multi-Trip and Single Trip
3.0 from 2 reviews

Travel Insurance

Great service, recently bought a home with Suncorp. They were also able to help with my travel insurance and gave me a discount! Looking at bringing over my other insurances soon as the staff at the cannon hill branch were fantastic!

Value for Money
Customer Service
Claim MadeNo

Suncorp-Vero Travel Insurance - Pre existing condition - Non Travelling close relative causing a can

Have (soon to be had) all our Insurances with Suncorp. With previous good service felt safe when taking out Travel Insurance over a year ago for a trip overseas. Had to cancel when my husband, who was not travelling with me, fell ill and required heart surgery, claim rejected "Pre Existing Condition" so don't believe that statement they advertise " due to unforseen circumstances, or out of your control" I had myself insured for cancellation, never for one moment thinking I need to have Insurance for someone who was not travelling with me, still don't know if there are options for that.
When you take out your Insurance no one will tell you, nor will you find obvious/informative information under, Contents, Cancellations or Pre-Existing conditions, that makes a reference to a relative who is not Travelling with you, and could cause a cancellation.
It is left up to you to find the hidden "four lines" in the Exclusion section towards the end of a 66 Page Policy (PDS) with a clause beginning with "Pre Existing Condition" not forgetting you have already read through all the Pre Existing Conditions previously listed at the beginning of the Policy on a personal level to what your Insurance needs are, and you are 100% unaware you are supposed know this information, Something like "looking for a needle in a haystack, when you don't even know you have to find that needle in the haystack" with their lack of information and transparency in all levels.
Although it was 14 years ago since the first stent, and 10 years since the last, and Doctors reports that there had been no symptoms or conditions that indicated any further medical problems for 9 years with the heart, they still rejected the claim. Be aware they will make demands that just about put you over the edge, in the hope you will let your claim lapse, eg: "time stamps for Doctors visits" somehow, they will not have reports that you know they definitely have in their possession, and so it goes on.
I am still fighting this claim 14 months after lodging it. , .

Insurance claim madeYes

Questions & Answers

Does Suncorp Travel Insurance include evacuation from a cruise liner ?
No answers

Is there any provision for free travel insurance for suncorp customers?
No answers


Suncorp Travel Insurance - Single TripSuncorp Travel Insurance - Multi-Trip
CategoryTravel InsuranceTravel Insurance
Contact Number 1800 246 0451800 246 045
24-Hour Phone Contact NoNo
Online Live Chat NoNo
Other Insurance Types Offered Car, Health, Home and Contents and LifeCar, Health, Home and Contents and Life
Maximum Age Covered 99 years old99 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimited
Accidental Death$25,000$25,000
Emergency Dental$1,000$1,000
Pregnancy (max weeks) Not IncludedNot Included
Resumption of Journey $2,000$2,000
Hospital Cash Allowance$100 per day, up to $6,000$100 per day, up to $6,000
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimited
Loss of IncomeNot IncludedNot Included
Permanent Disability$10,000$10,000
Luggage & Personal Effects
Theft of Cash $250$250
Delayed Luggage $250 after 12 hours$250 after 12 hours
Credit Card Fraud$500$500
Travel Documents / Passport $1,000$1,000
Maximum Single Item Limit $3,000 (Electronic Equipments)$3,000 (Electronic Equipments)
Luggage & Personal Effects $6,000$6,000
Personal Liability $5,000,000.00$5,000,000.00
Rental Vehicle Excess $2,000$2,000
Motorbike / Moped Coverage Included up to 200ccIncluded up to 200cc
Domestic Pet Care Not IncludedNot Included
Special Activities Packages
GolfNot IncludedNot Included
Adventure Not IncludedNot Included
Snow / SkiNot IncludedNot Included

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