Sunland Phoenix

The quality now is far from what is was back in 2023.A lot of the components have been cheapened down using Chinese materials. Nothing like the ones that Roy Wyss produced

Great Australia Dream Maker – A truely off road with all the luxuries it will follow you wherever you wish to go ,also great on the black top very stable and safe sure glad it’s ours

Poor communication – Have an older 2010 Patriot.Wanted to get some extra bits installed inc camera,etc..Despite phone calls and being assured quotes would be sent.not a word or call from them..Very poor customer lack of communication..Had to take my Sunland Patriot to another service centre for work to be done.  Show details

Poor structural – The structural build appears to poorly designed in relation to the roof of the caravan. The roof sags in the middle and water pools in the middle of the roof. This has caused some of the screws holding the solar panels to the roof to corrode. I also wonder how long the sealant used on the roof area will last before the water that pools when it… Read more

rains leaks through into the ceiling cavity and elsewhere. The outside wall bows outwards causing the hinges on the external door to break. The original water tank that was install was as cheap and nasty and held on by Tek screws ended up splitting/De-laminating . i bought the issue of the door hinges and water tank to Sunland which was fixed without resistance and or protest by Sunland. The water collecting on the roof issue is something i recently discovered and will be bringing it to Sunlands attention though i suspect to correct the issue will take some expense and effort so i am expecting some Resistance from Sunland.( time will tell i guess)

In general i am happy with the general fit out of the caravan but i was expecting better quality from Sunland considering the Money i paid for the caravan. I am very disappointed regarding the roof issue.

Four years on – We were very excited about getting our first new caravan in 2012. The first year of owning our Sunland Patriot caravan was very trying. We had issues with all the windows leaking. Water leaking in the through boot and other minor issues including wheel alignment. All were addressed by Sunland after a lot of drama at times. Sadly these leaks are… Read more

starting to show damage to the walls. Other than the water leaks most issues were due to the appliance failures. We didn't even get to use the TV as it failed first up. I have just had to replace the Truma hot water heater. We have just had a Truma air conditioner fitted as the Dometic failed. I would have thought they would have lasted longer. Microwave failed after one year.

First time on dirt road the oven came out of its place. The water proof Led tail lights have water in them. We are on our fourth domestic awning due to delamination and shrinking.

Major dust leaks around the inner guards.

I have just welded the step well because it broke through allowing the step to fail.

The thing that I can't get used to is the condensation on the roof and walls where the aluminium frame is.

The van seems to be heavier than the manufacturer claims. I have had it weighed and even cutting down on contents I'm still over weight.

The van tows well and is comfortable.

I'm guessing that no caravan is perfect but I would have expected better.

We still own the Patriot and don't have any intention of selling yet.

Added entry. June 2017. Sunland fitted a Dexter anti sway system to my patriot caravan.

We have had small issues with the van and after contacting Sunland they agreed to repair the problems at no cost to me.

I doubt many manufacturers would do that after warranty has run out.

2018.

I had reported a very sneaky leak that was intermittent. 3 months after purchasing the Patriot. The leak became persistent in 2018 and James the Sunland service manager advised me that it was a clearance light leaking,, that if I paid for the clearance light Sunland would repair it under warranty. That's amazing considering I purchased the van in 2012. Thank you Sunland.

The chassis design is very poor. Sunland expect the floor to act as the chassis – The fitout of our caravan is very good but the structural build is VERY poorly designed. The roof sags in the middle which forms a very expensive bird bath after rain. The outside wall bows outwards causing the hinges on the external door to break so to overcome the problem Sunland packed the top and bottom of the door frame out. The lightweight… Read more

aluminium chassis combined with the fibreglass composite fibre floor cannot support the weight of the structure of the caravan causing the chassis to drop down either end and the floor bowing on the outside edges. This causes problems within the caravan, because of the bow in the chassis and floor our kitchen bench top was out of level in both directions so Sunland had to adjust the kick rail under the cupboard. We had many other minor issues, the table came off the wall, leaking water tanks etc etc.