Sure Insurance

We suffered damage to our roof, awnings and outdoor furniture when severe winds over 180kph hit the Coral Cove two weeks ago. They had a tradesman onsite my midday to make sure we were safe and the property ok to stay in. Then two days later assessor arrived. Today I got a call from Sure offering a settlement. I was more than happy. Kate at Sure was fantastic. Great service and value. Show details ·  1

My experience with Shure Insurance has been extremely frustrating and unacceptable. Emails go unanswered with no acknowledgment or timeline for a response. Phone calls are even worse—often answered by someone who cannot help and promises a callback that never happens. You end up calling again and repeating the same cycle. This lack of… Read more

professionalism and accountability makes me seriously question how they would handle a real claim or urgent issue.

Yes, they might be cheaper than others, but what good is that if you can’t rely on them when it matters most? Based on my experience, I would not recommend Shure Insurance until they drastically improve their communication and customer support.

Lodged a claim and 2+ years still waiting for final touches , cheap insurance for a reason with cheap contractors winning quotes , Quantum Construction are hopeless. Show details

If you could rate zero stars I would. Love to take your money but when you put a claim in for a Qld wide spread rain event decline your claim saying pre existing. Yeah I was living in a flooded house before ‍,absolute disgrace wouldn't recommend to anyone ever Show details

Cheaper insurance but never pays for claims damage and they don’t give a damn. Not worth the money as they don’t help or pay up Show details

This company is a scam. Yes, they are cheapest but for a good reason. - they don’t pay up when you need to claim Thus, you get a false sense of security, and money is wasted. After a cyclone damage in Cairns, which blew my fence down It took them four months to assess, and their answer was they won’t pay up because “it should have been built better” Show details

Do not go through this company after 2 months of heavy rain in Townsville causing damage to the fence, walls ceilings and much more they have classed 90% of the damage as a lack of maintenance or the damage was there before the rain. They didn't attend the property until well after the event, but still had water running down walls dripping out of… Read more

the ceilings. I am a single father with 2 kids when you pay the money to have your property insured you expect the insurer to jump in and make the house safe after a weather event like this.

Dishonest, disreputable and misleading and deceptive conduct – Stay clear of disreputable company which is actually the New India Assurance Co. Ltd. Which is an Indian public sector insurance company owned by the Government of India and administered by the Ministry of Finance. Still waiting, after 18 months for Sure Insurance to honour the repairs to my home which is unliveable due to thiefs and arson. Show details

Good riddance to RIP OFF insurer – Never made a claim, they raised my premium 25%, rang to ask why and was told that's how it is, but increasing my claim excesses from $2750 to $10,000 would bring my premium back down. NRMA offered home and contents at my old SURE price and lower excess for the same cover. Show details

Crooks – Crooks. Don't approve claims. Water damage was from air conditioner. Sure sent out an accessor and he seemed positive but months Sure rang and said I wasn't covered and they wouldn't approve the claims. Show details

MASSIVE price increases!! – The cost of my insurance went up $2,000 almost doubling 12 months after joining them. This coming year was going to be $3,748.11 so I checked back with Suncorp my old insurer and they are $1,988.45 for everything the same, actually I get more for my house with Suncorp. With Sure there seems no easy way to question why it has gone up so much. Show details

avoid – They simply don't pay up, so you're wasting money and have false sense of security going with this company. When my fence was damaged by the cyclone in Cairns, it took months for them to process the claim and in the end refused cover on the basis that "it should have been built better". Well, now you know what they will say when you need to claim. Show details

Scam insurance for SURE – Obtained a quote 30 mins north of bundaberg .... price was $5000 a year more than double I currently pay ... there Adds are a bunch a rubbish and lies .. I stayed with my current insurer that did put up the price by a few hundred dollars a year ... don't believe there Advertising it's a scam Show details

Unjustifiable premium increases and far more expensive than competitors – My premiums doubled / 100% increase over last year. In the past 4 years I’ve gone from from $1200 to now $8000 with no claims, no changes. I’m in a safe zone that will never, flood or burn build to cyclone standards. So much for fair. Almost all other insurance companies are now cheaper. When I called I was told it’s because of inflation and global warming. Show details

Unreasonable premium increases – 33% increase in house insurance, no claims made. Not coming up smelling of roses with the recent disaster in Cairns area. Using the same model as most insurance companies, cheap/reasonable price to start with then the steep premium increases start. Shop around. Show details

Terrible, go elsewhere – Do not, I repeat do not insure with this company. I made a claim for cyclone damage following a declared catastrophic event. After 7 months they made no effort to investigate my claim only after a complaint to afca did they make any attempt to settle. They agreed all damage caused (outside the home in covered courtyards and external items) was… Read more

a result of cyclone however pointed to a clause in the contract which is referenced by 7 sublinks limiting claim to $3k maximum.. with a $2k excess. Damage caused exceeded 50k and they are refusing to pay more than 1k. DO NOT USE. An update 16 July 2024. Afca upheld the fact that any chattels outside four walls is 'open air' and therefore subject to the 3k limit..they stated it was one of the worst policies they have seen but its all in the wording.. their advice was to not use them... awesome advice after the event. Having said that it's now been 8 months , I still haven't received a cent and half my claim still hasn't been assessed. Second complaint with afca being lodged this week.

Saved a fortune – Saved over $2000 compared to my previous insurer. Really friendly and knowledgeable staff on the phone. Have been with them for over a year and what a surprise to speak to someone in Queensland who knew the area. Fantastic Show details

Sure Insurance = rude staff and admin fees imposed on renewal – Just a heads up for anyone considering Sure Insurance for your Home and Contents. Not only do they pass all your security information onto a foreign business, but their staff are rude and dishonest and pad their premiums on renewal, which I thought the gov already stamped out. On renewal of the policy, they imposed a $110 admin fee. When… Read more

contacted to explain why this was on the policy when it was not on the policy at time of taking it out, it was shown as 0, they said it was to cover costs of making changes to the policy but the policy had no changes. When this was explained politely to the customer service person, the rude staffer said "look, I am trying to educate you!" in a hostile and condescending manner but still wouldn't accept the admin fee was 0 previously. If you do a new quote online, the policy is cheaper than the renewal anyway, more than likely as there is no admin fee. If they are this rude and dishonest taking your money, just think how they would be if you ever had to make a claim.