SweetieCathy

Faulty Shoes, buyer beware!! – In June 2022, I ordered 2 pr of shoes from Sweetiecathy shoes, which said they offered support for plantar fasciitis. I ordered and wore them out within 6 months those shoes did support and give relief to my foot.
On the 29th November 2022, I ordered another 3 pairs of the same style shoe which were delivered 4 weeks later.
This time I got faulty shoes, where the side elastics gave way and frayed after 4 wears. I went to their site to tell them of my issue and as I had photos to sow the elastic side keeping the shoe secure around my foot had given way, I wanted to upload these to show. But I could not and I could only leave a short message. I said that the shoes were faulty, I had photos I wanted to send them but could not do that here I asked for an email address to send a more detailed email with pics.
No reply came back and about 5 to 6 weeks later, I realised that I had not heard from them I emailed again on their website, Sweetiecathy.com . Again no reply after a few weeks.
Now I went on a search to try and find an email address, which I found, and I emailed to Sweetiecathy and included the pictures. Ms Sandy replying that it had been 3 months since I bought them and it was past their 30 day warranty / guarantee so they would only give me a $10 discount off my next purchase, that is all. Her excuse was that it had been just over 4 months since I had the package, (it was 3 months since ordering the shoes, and 2 months I had to wear the shoes, of which I emailed though their website within the 30 days of having them on my feet!!), and that “we would like to replace it for you, but we can’t do business that way, so please understand… please forgive us”.
The $10 off coupon now offered. It was 2 pairs of shoes that failed. Again I said that this was their fault by not answering my emails lodged on their website. 
I told Ms Sandy that this was not acceptable, and that I would lodge a complaint with Consumer Affairs and leave a review of this situation. 
Ms Sandy quickly responded with “Okay….. we would like to send you free pair of shoes for you..”
On seeing the faulty pictures this should have happened straight away as it was obvious that the elastic had given way and frayed. But no the old no we can’t….. ignore…. Ignore…..excuse…… 
Well now I have told her no to to her offer a pair of free shoes. It should have been done first once the pictures were seen. Investigated, could see the fault and rectify straight away.
So to all potential buyers, be wary of Sweetiecathy shoes. They may not or do perform as they say, and if you do have a problem then good luck with dealing with them.

Add - after lodging a negative review oh how they changed in now wanting to rectify it but I will not sell out my review to now get the shoes replaced!! You had your chance over 6 emails to actually read and reply. I will gladly wear the $100 USD loss to warn others off Sweetiecathy.com!!!!