Swell Sport

Didn’t realise how much we’d actually use it. I normally jump in around 8pm once the kids are in bed and it’s become a bit of a routine now. Takes about 20 mins to heat up and I’m usually in there for 15-20. Have noticed the difference in my sleep

Really impressed with the quality when it arrived. Took us most of a Saturday to put together but everything lined up nicely and the finished sauna looks unreal. Heat up time has honestly impressed me. Gets to 80 degrees in under 20 minutes and holds the heat really well.

Great sauna for the pool area, have been loving it. Shopped around a lot and found these guys were the best value for the design.

Really enjoying this sauna. Has been a great purchase. Good price.

We’re genuinely very happy with it. The sauna looks great, heats up properly, and gets used all the time. It’s one of those purchases that makes you wonder why you didn’t do it sooner, especially in winter. The quality feels solid and well built. It doesn’t feel cheap or flimsy once it’s all together. Assembly is definitely doable, but be… Read more

realistic and get a few people to help, especially with the bigger parts. My biggest concern was the electrical side, but our electrician found the instructions very easy to follow, which made that whole part much easier than expected.

Another thing we took into consideration was the value side of it. For what it cost, we honestly believe it adds more to the home than the price of the sauna itself, which made it feel like an investment… or at least that’s what I keep telling myself

Overall, we’re very glad we bought it. It’s been worth the money, it gets used, and it’s added a lot to home life. If you’re on the fence, just do it and spoil the family.

We are so happy with our sauna and the whole experience around it. The install team did a brilliant job setting everything up and left the area spotless afterwards, even taking all the packaging and rubbish with them. Our electrician said the manual was very straightforward and easy to work from, which made the electrical side simple as well. Now… Read more

that it’s all done, we’ve been using the sauna every night and it’s quickly become our favourite part of the day.

BUYER BEWARE - HONEST EXPERIENCE WITH SWELL SPORT I purchased the Swell Sport Retreat 4 Outdoor Sauna – White after initially contacting [Name Removed], one of the owners of Swell Sport, prior to placing my order in January 2026. At the time, I was advised everything was on track for an April 2026 delivery. I was also relying on the product… Read more

being marketed as a premium sauna build, including claims around 100% Canadian Western Red Cedar inside and out, a 30-day money back guarantee, and quality assurance prior to dispatch. On that basis, I decided to proceed with the purchase.

Throughout the following months, I was repeatedly reassured everything remained on track. It was only after April had passed and we were already into May that I received an email advising there was a delay. The reason given for the delay was largely around quality checks and the QA process. In one email, I was told: “It’s going to be a beautiful sauna and we don’t cut corners on QA, you’ll see the quality when it arrives.” Unfortunately, that could not have been further from my experience.

Fast forward approximately six weeks, the sauna finally arrived. Swell Sport’s recommended installer attended on 1 July to install it. To be clear, the installer was excellent and I have no issue with him at all. The issues relate to the product supplied by Swell Sport. Upon unboxing, the first obvious issue was that the sauna I ordered was meant to be white.

THE SAUNA WAS YELLOW!

And so poorly painted as well.

This was particularly disappointing given the previous assurances about quality control and not cutting corners.

Once the sauna was assembled, further issues became apparent, including:

• Only one vent located next to the heater, with no obvious secondary exhaust/outlet vent. This raises concerns regarding ventilation and whether the sauna aligns with Harvia’s published ventilation guidance for safe and effective sauna operation. • Glue residue throughout areas of the cabin, almost as though adhesive had been transferred by hand and not cleaned off. • Large pilot holes and visible face-fixed screws across benches and components. • White plastic caps provided to cover the screw holes, which are very noticeable against the timber and raise concerns about suitability in a high-heat sauna environment. • A plastic-faced thermometer, whereas I would expect a more suitable material in a traditional sauna reaching high temperatures. • The large glass feature panel does not fit the opening properly and appears to protrude from the sauna. • Damaged and broken timber trims. • Timber pieces and trims that do not align properly. • Rough, unsanded internal benches, creating the risk of splinters when sitting. • Exposed foam and poor detailing around penetrations. • Poor internal and external finishing generally. • Concerns that the timber supplied does not visually appear consistent with the advertised 100% Canadian Western Red Cedar inside and out.

I contacted Swell Sport the same day and raised these issues. They responded and apologised in writing that the sauna “shouldn’t have gone out like this.”

However, when I advised that I wanted the sauna collected and refunded because it was not the premium product represented, the only solution offered was to send a painter to repaint the outside of the sauna. In my view, painting does not address the broader issues with workmanship, ventilation, glazing, internal finish, materials, visible fixings, glue residue, timber quality concerns and overall quality assurance.

At this stage, I have not been able to reach a satisfactory resolution with Swell Sport and have had to escalate the matter through Fair Trading.

This has been an extremely disappointing and stressful experience for me and my family, particularly given the premium price tag. The sauna I received does not reflect a premium sauna build or what was advertised.

Based on my experience, I would strongly encourage anyone considering purchasing from Swell Sport to be very cautious. I have so far had a terrible personal experience with them.

PLEASE BE CAREFUL!