Good company gone bad
We had a kitchen designed and installed by Sydney Kitchens a decade ago. We were very happy with the result and so when we decided to expand the kitchen we contacted the company again. Sadly, it's not the same organisation. It took multiple emails and calls to get a response. Eventually a designer visited our home and measured etc and said he would get a quote to us quickly. That was months ago. After five calls to check the reasons for the delay , and being told each time someone would get back to us that day, no one has ever replied.
We have given up. A company that is unable to return phone calls after repeatedly promising to do can't be trusted with an actual job.
Warrenty not honoured
We had a wonderful kitchen installed in 2014. The service and attention to detail was to a high standard. In May 2020 we noticed one of the kitchen shelves was coming loose due a little fault with one of the special Sydney Kitchens fasteners. I sent photos of the problem and was assured by receptionist we were still under warranty and someone would be out to fix the problem shortly and in the meantime remove everything from the shelf. After 2 weeks I rang again and was assured someone would be in contact by the end of the following week. Aft...er two months of nothing happening after making polite requests and leaving texts, I was told to deal with ‘Steve’ directly. I have left 3 polite messages requesting he ring me back but each message has been ignored. It is embarrassing and upsetting to keep going for almost 3 months- it’s not much to ask for common courtesy reply and a date for repair to a simple problem.
Delivered my dream kitchen.
Very professional team from the first contact until completion. We absolutely love the quality of workmanship thats been put into our new kitchen. High quality materials and good designs. I would highly recommend them.
They were very professional in how they managed our plans and met our needs. Very happy with the service. Very happy with work completed. The kitchen is beautiful and we are very pleased with the final outcome. I recommend this company highly.
Finally . A Company which puts people before profit.
The team at SK were fantastic.They were very professional in how they managed our plans and met our needs. Jared’s plans were spot on with what we were envisaging. The process through to installation with the installation team was smooth. Everything was precise and detailed to an extremely high standard. All of this contributed to an extremely enjoyable Kitchen.
Poor experience and poor execution
This was our first experience of renovating / updating a property and what an eye opening experience it was. I can only thank them for what I have learnt.
After our experience, by all means use Sydney Kitchens if;
If you want to arrive home to find your place left open because contractors have failed to lock up when leaving.
If you want a contractor to walk through your front door without saying hello, on day 3, go straight to your toilet and come out 10 mins later asking how is your daughter? This was a sickening as my daughter is five.
Beautiful new kitchen
Thank you so much Sydney kitchens for our beautiful bright new kitchen. Everything is so shiny and new. I cannot thank Adam the designer enough. Our kitchen needed wall removal and this was never a problem for Sydney kitchens. Adam put up with all our calls and emails and always answered and was helpful. All the trades were friendly and knew what they were doing. Everyone who comes over always comment on how lovely the kitchen is. We are just so so so happy with it. A very big thank you.
My dream Kitchen!
From beginning to end, my kitchen project was a pleasure. From early meetings with the designer, they met my wants and needs in a beautiful plan. I was provided a schedule of trades, and every one was met and on time. I received calls the day before to confirm times and was impressed with their punctuality.
My fit out was immaculate, and when the installer was fitting things, he thought a different cupboard front would make more practical sense. He arranged it to be altered without a fuss. Every trade who came, worked on it as though it was...their own. Their care and attention to detail was impeccable. At every stage, the team at Sydney Kitchens would check in with me to ensure I was happy with my end product. I cannot recommend them highly enough! I have waited 20 years for a kitchen like this, and Sydney Kitchens delivered!
My kitchen installation last year was 5 months late in completion. Factory problems led to one set of cupboard doors having to be manufactured three times. Errors in installation with multiple installers involved. I had hoped that with a change of management this year we would have been able to get integrated doors for our new fridge. Multiple phone calls and emails have not delivered even a quote for the job. I’m told that there are 6 internal emails within the company, to the operations section regarding my request. Still no reply. They have not replied to my emails. This has now been going on for three months. It appears that the new operation is even worse than the previous one. Extremely disappointed!!!
No Concept Of Measure Twice And Cut Once
Great design service, atrocious execution. No onsite management or co-ordination of sub-contractors led to poor workmanship and delays. Zero concern for high standards. If you want a European kitchen, go elsewhere. If you want a Freedom kitchen and don't want to pay a Premium, go to Freedom.
Poor management and service, gangster like attitude for money
BEWARE POTENTIAL CUSTOMERS!
This company promises big things from day 1, and then changes their words soon.
They put the fault upon the customers.
This year April, I approached this company, and i was offered best quality service. After the work started, i realised what mistake i did by paying my hard earned money to them. They made extensive delays, gave lame excuses, made excessive pressure to pay installments even though the work for that stage hasnt been done.
The contract they make with customers is not specific and open to interpretations, which they do acording to the circumstance, and understanding the vulnerability of customers....
I hope the fair trading catches them some day.
Excellent service and great product
I am extremely pleased with my new kitchen. Right from the outset, the staff were friendly and courteous - never asking for money upfront to provide a customised design. This is perhaps a unique feature of this company, and was much appreciated. They employ very skilled tradesmen, and their project manager was efficient and available from day one. The kitchen is beautiful and we are very pleased with the final outcome. I recommend this company highly.
5 Star Performance
From our first brief wander through the Sydney Kitchens showroom in Willoughby we have been impressed by the excellent standard of their product and personnel. After Fred provided invaluable assistance in turning our initial thoughts into a professional plan, Steve, the (relatively new) owner of Sydney Kitchens visited our apartment and undertook a detailed consultation and 'check measure' to ensure that we were satisfied with the design. We were then provided with a Schedule for all the 'trades' and a completion date which were all met. We hav...e been delighted by the "day before" communications and the fact that all of the tradesmen understood and complied with the restrictions of working in an apartment building in the middle of the Sydney CBD. Sydney Kitchens 'site team' starting with the CT Demolitions team and progressing through Brendan (plumber), Steve (electrician), Kori (delivery), Wayne and Perry (cabinet installation), George (renderer), Joe (plasterer), the Rolling Stone benchtop team and Alan and Mitch from Polytech Glass provided exceptional workmanship and took care to protect surrounding areas before they started and leave our apartment and the common areas clean after they had finished. The site crew was ably supported by Vanessa and the operations department in 'head office'. We have no hesitation in recommending Sydney Kitchens to anyone looking for a new kitchen. While it may be possible to find a cheaper price, from our experience, we doubt you will get a better product or better value.
Our Shiny New Kitchen from Sydney Kitchens is Beautiful and we love it!
Once our kitchen was started, they stuck to the schedule, which made our life easier, and were professional at all times. So flexible and easy to deal with. A fantastic product which exceeded our expectations. Very modern and practical.
Great kitchen from Sydney Kitchens
Sydney Kitchens understood our brief and delivered a wonderful kitchen. From design to installation we couldn't be happier. Every step was well planned, on-time, with good advice and review of the key installation. Great team from Sydney Kitchens.
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