TCL 415L Top Mount Fridge P454TM Series

Warranty refused over minor issue – I purchased a TCL refrigerator just 8 months ago from Retravision Cannington, which came with a 3-year warranty, and I'm extremely disappointed with both the product and the customer service. Recently, the refrigerator started malfunctioning, so I reached out to TCL for support, hoping the issue would be covered under their manufacturer's… Read more

warranty. However, after a technical assessment, I was informed that the problem was caused by insects (foreign bodies) entering the unit. TCL refused to cover the repair under the warranty, stating that it is the user's responsibility to prevent exposure to insects, dust, and other environmental factors.

When I requested to speak with a manager, I was repeatedly told that the manager was busy. It took multiple calls and a lot of persistence before TCL finally arranged a call with the manager. Unfortunately, when I did get in touch, the manager was completely unwilling to discuss the issue, simply repeating that the problem was due to insects and that TCL would not be responsible.

To make matters worse, TCL's response was clearly a generic template(i have evidence)—they even referenced a television instead of a refrigerator in their email! This shows a lack of attention to detail and care for their customers.

It's frustrating that TCL places the blame on customers for issues that should be covered by their 3-year warranty. I strongly advise anyone considering a TCL product to think twice. Spend a little more on a reliable brand that stands behind its products and offers better customer service. Save yourself the headache—TCL is not worth the risk.

- I have attached proof of purchase also in this review

A living nightmare – I paid for premium delivery, to ensure the fridge was safely unpacked. Upon turning it on 5 hours later, it was very loud. I was then woken up by even louder repetitive noises at 2am. At first I thought it was a dog barking, which I hope illustrates how terrible this experience has heen. It has already presented with frost in the freezer. What's… Read more

worse, is that the noise continued for almost 1 hour after I turned off the fridge. I attempted to submit a product fault form on 'the good guys', which was not working on phone, nor laptop. I am also starting to think I should sell my TCL TV and purchase another brand. On that note, my TCL TV required maintenance less than a few months into the warranty. My concern, is that TCL will offer to 'repair' the fridge, which is not acceptable given the condition. The fridge is also very hard to open.