The customer service of tefal is the worst
I got this item from jbhifi in January 2020.At that time tefal was having a promotion where if more than an amount was spent you get a bonus gift.Since I got my item online I didnt speak to anyone about this bonus gift so I didnt know this needed to be redeemed through tefal and finally when I got to know I applied for the bonus gift.They kept stuffing up my claim and finally when I got a redemption voucher I go online and none of the gifts I could redeem from were available.I sent them an email to let me redeem anything else on their website b...ut they didnt allow that.I didnt mind redeeming it for something more than the cost of the item and paying the difference.They still wouldnt allow that.When I call the customer service it gets redirected to their customer service which is based in Europe.No headoffice that can be visited or no one in Australia who I can speak to.I can forget my bonus gift but atleast have the courtesy to call and speak to me with a solution of you can come up with one.
Purchased in January 2020 at JB Hi-Fi Online Store for $175.00.
Love the different pieces
Quick to heat up and I love the different choices of plates available for purchase. Easy to pop out the plates which can be put in dishwasher. Just need to make sure you don’t overfill the machine as I think it would leak into element.
Purchased in December 2019 at Myer for $79.00.
Great little machine
Great little machine. Not all interchangeable plates are available in Australia but the waffle and sandwich ones that we got with the machine were the main ones we were after. We have been careful to not overfill the plates so there’s no spillage onto the element underneath. The waffles were delicious!
Purchased in December 2020 at Amazon for $99.00.
Loved it until it caught on fire
Simple. Read above.
I loved this machine.
Until it caught on fire.
Liquid dripped to heating element underneath.
That was the end of machine
I kept the plates but I want the machine again.
Just one that doesn't catch on fire.
Purchased in December 2016 at Myer Retail Stores for $120.00.
Great multi-purpose appliance
I sought to upgrade our jaffle maker with something that did a little more and was delighted to learn about the Tefal Snack Collection and it's wide collection of plates. We picked ours up second hand (barely used) and now use it multiple times a week for toasted sandwiches, and weekly for waffles.
Although ours was obtained second hand, as it was barely used there was the slight plastic smell noted by others, but that disappeared after a couple uses. Quite a bit of steam does emit when making waffles, and jaffles with certain ingredients, a...nd you get some moisture inside when you open it, but that is not unexpected and not enough to warrant concern. As others have mentioned, the jaffle plate is a little shallower than normal, but I don't tend to overload my toasted sandwiches. I can see there is a little overflow for ingredients that may become a little more molten, but the design makes it quite easy to clean for minor overflow. The waffle plates took a little practice to get the quantities and consistency just right, but upon the advice of user @jpcntti, I found the right volume to ensure the waffles are appropriately filled out. He established that the ideal quantity is approximately 65mL, which is perfect, and for our batter thickness, it takes about 2'15-20" to cook the waffle. What's also great about these waffles is that leftovers can be frozen, and popped into the toaster. Been very happy with this so far, but the reduction of one star is due to similar sentiments as other reviewers about the availability of the plates. These are becoming increasingly difficult to find, and while I would love the madeleine plate, I can only find it from an overseas vendor for twice the cost. I've found a handful of other domestic vendors of a few of the plates, but these vendors are increasingly responding that they are no longer getting these in which is deeply disappointing given what you're paying for this appliance for the 'flexibility'.
Poor product management and supply.
Before I took to buying a Tefal Snack Collection Multi-function Sandwich Press SW852D61 I read a few reports on the item. I was not impressed to say the least as it appears that Tefal will not import the different plates for this machine. One retailer I know gives two plates with that machine, waffle and flat plate. To buy added plates from overseas is expensive in postage. Also depending on our dollar it could also be a more expensive item. Looks like my love affair with Tefal is at an end. Like another seeker of goods I too found Tefal doesn't import attachments. So if you want a Tefal waffle maker. Find out what extra plates you might like.
Various snack plates unavailable IN THE LONG TERM
While my ultimate would have been a cast iron version with no coating, settling for this Tefal product was my choice mainly because of it's multifunction, swappable plates. Yes there is a plastic smell that does wear off, but my main objection is that out of the advertised 16 plates, only 4 are readily available to buy from Australian online retailers, and contrary to Tefal previously saying here on productreview.com.au that if customers ring the 1300 number Tefal can sell them direct, they now refuse, saying there is no system to do so. Custom...ers have to import any other snack plates from overseas and pay twice the price per plate set. Feature wise, I wish it had temperature control, so it could have more value with some snacks as an oven replacement that is quicker and uses far less energy. Overall a reasonable product, but terrible stock and supply service by Tefal.
It’s an excellent appliance
I am not cheating, I got mine on sale in France way before it came in Australia. I was looking for a waffle maker with removable plates as it is always hard to clean them. Then while doing some groceries over there I saw a demonstration of the machine and all it was capable of. That was it I needed it!
Got back to Australia got the plug changed and started using it. It was great, i only had 3 plates, waffles croque monsieur and pancakes, I used them every weekend, and I thought why did I only bought those...
Well I was sad not being able to c...
Good for space
I’ve had this for a while now.
I love not needing a lot of different appliances.
However, finding all the plates in stores is a challenge and they are expensive.
And cleaning the actual machine when waffle mix spilled has been a struggle, lots of little cracks the mix disappeared into.
The Jaffa plates also aren’t very deep, disappointing as you can’t fill them too well or cheese gets into all those little cracks the waffle mix got into.
Once you get the hang of it it’s gear. I just hope to finish collecting all the plates this year.
Replaces the Need for Ten Machines
I was always looking for a machine that was exactly like this. One appliance with interchangeable plates. Sounds obvious, doesn’t it?
This is just that. The machine itself is fairly cheap and you get a set of snack plates with it. Since I have a small problem with collecting things, I now have six kinds of plates. Really, they are the most costly part. But, also the coolest. I want stuffed sandwiches... done. I want waffles.... done. I want pancakes, cookies, done and done.
The only thing is that my actual device has a problem with it. ...It never switches over to green and sometimes makes crazy spark noises..... wow! So, I’m assuming there’s a problem. Still gets five stars. My better half works away. This little gadget is perfect for either just me... tuna sandwich melts omg. Or waffle Saturday when all the family is here. I like that each set of plates has a nifty box and set of instructions with recipes. The recipes work incredibly well, so no need to endlessly google what may or may not work. So yes, I wholeheartedly recommend this product. I’d like to see all the plates released in Australia that are overseas. I’d also like to see the quality of the actual unit up a notch slightly.
Excellent once you get the hang of it.
What a brilliant idea. Removable plates. So easy to clean up, just remove the plates and soak unlike other snack makers with fixed plates which are a pain to clean.
The included sandwich plates are the downside. The filling spills out and overflows and you have to clean the machine afterwards as well as the plates. Your better off making toasted sandwiches on a different type of machine, one with flat plates. Much easier to clean up afterwards.
The other plates are much better. You just have to watch how much you add so they don't overflow. We bought an extra 3 plates and they all work very well.
Love the machine
We have had this appliance for nearly a year and overall we are extremely happy. We now have sandwich plates, waffle plates, mini donut plates, and pancake plates. They interchange easily. They wash up easily. They come in VHS size boxes that store easily. As a previous poster has said, the sanwich plate is small but store bought bread in Europe (Tefal is in France) is small so this is likely why. Trimming crust helps. Cheese can ooze out but not always. I actually love those bits of fried cheese. The Waffle plates take practice to get right ...amount of batter just right else it might spill out and run down the sides. It cleans off easily if you wipe straight away. The mini donut plate is brilliant! I made mini donuts for my daughter's class for her birthday instead of routine cupcakes. It was fantastic! The pancake plate is too! I want several of the other plates but at roughly $25-29 per plate it can be costly so I will collect as I can afford. Having a multi-purpose machine like this is a great kitchen space saver too. Some people have written about moisture going under the plates. I have experienced this very rarely and it isn't much and some plates don't do this at all. Overall I give it 5 stars and I don't hesitate to recommend it to friends and family.
We've had this machine for just over 2 weeks. Takes forever to heat up, sandwich plates are alot smaller than a standard slice of bread, cooks unevenly, sandwich plates are really shallow and so cheese goes EVERYWHERE, including into parts of the unit that are impossible to clean. Dont waste your money on this gimmicky machine.
Good machine that we enjoy using.
We bought this product for the interchangeable plates as we were after a waffle maker and liked the idea of having something with additional uses. It comes with a toastie making and rectangle waffle plate.
As with most other reviewers we overfilled the waffle tray on our first attempt and it spilled out the sides. This was easy to remedy and we have got the correct amount for all waffles since with very little spillage. It cooks the waffles well and we adjust the cooking time depending on whether we want soft or crunchy waffles.
I found ...that the Jamie Oliver waffle recipe is quick and easy and tastes great so that is what we use. Sometimes we top the batter mix with sliced bacon before closing to get bacon waffles and they cook beautifully. It is so easy to use that my 10yo can whip up his own breakfast easily and safely. The toastie plate is good but we have had the cheese seepage issue a little, we just adjust the amount of cheese. The only time I struggled to close it was when I added some slices of tomato to our sandwiches too. I do find that I have to flip the sandwiches to get it nice and brown on both sides as the bottom plate cooks better than the top with this plate.
Best waffle maker I’ve used
I redeemed my flybuy points on this machine, I got the sandwich press and the waffle maker plates included. I only wanted the waffle maker and I’ve only used that, so that’s all I’ll review. I used a recipe from Pinterest for light fluffy waffles, watched the youtube instructional video and went ahead and used it. The first batch I put too much batter in and it went all over the sides, so the second and subsequent ones I’ve gotten right every time. It produces lovely light fluffy waffles every time, I put them on a rack to let the steam out and...the batter I use makes about 12 at a time which is heaps when my family come over. I also make a batch and freeze them. I can’t really fault the machine, it’s easy to take apart and clean and it heats up easily. It did have an awful smell the first and second time, but that has now gone, so not sure if it was a coating on the machine or not, which is kinda an icky thought that we were eating something not nice, but it didn’t affect the taste of the waffle. I really like it, I think the waffles are perfect and I like the fact that I can buy more plates if I want them in the future.
Questions & Answers
We bought the Tefal Snack Collection back in early May 2020 along with a few other Tefal items.
We have not been able to use our rice cooker as yet, as the Teflon bowl we received had parts packed inside it therefore the bowl was supplied scratched. We have been waiting 3 months for the replacement bowl and have been told to be patient due to coronavirus delays from China... not a good start.
So, we finally tried out the Snack Collection for a toasted sandwich/jaffle. The plates are so shallow that we would have been better off using our old reliable Breville sandwich press. The filling spews out and collects under the removable plate where the heating element is housed which makes it extremely hard to clean. We have used it twice now and both times it smoked like crazy with a foul plastic smell. We have videos if Tefal wants to see them. Also, the cooking was uneven, cooked on one side but not on the other.
Would never recommend this product and considering we are still waiting for another Tefal item to be replaced after 3 months, I don’t think I’d recommend Tefal as a reputable company in general.
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