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8 reviews
Tanya
TanyaSA
 

I bought a "pre lit xmas tree" and got sent a xmas tree with a separate packet of lights. They are ignoring my emails. I have sent a dispute through my bank Show details

Male Thirties
Male ThirtiesNSW3 posts
 

Scammers. They do not respond to inquiries via the website or by email. They shipped out a poor-quality incorrect product and on further investigation I could have purchased the same cable for less than half the price charged by Tegal AU.

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Rob
RobNT3 posts
 

These guys are scammers purchased an iPad case the next door got notification a shipping label had been created. After week no movement so emailed and messages as per instructions on website, no reply, after 2 weeks I tried again nothing I have tried nearly every day since which it’s now 2 months since purchase and they don’t reply to any emails or messages. They took my money and run DO NOT BUY FROM THEM

Pistolere
Pistolere7 posts
 

First time, last time – Images in their shop look way better than the received product. Communication is non existent other than automated responses which have a years old moving message. Purchased Silver item, received white! Looks like a product from Temu that is bought and onsold. Search for their reviews and you won't buy from here. At least I received a product, which seems to be more than most.

Emma
EmmaNew South Wales2 posts
 

Selling Faulty Products, No Communication, Scam – Sold me a faulty product and are unable to contact. They are ignoring all emails I have sent, their refund policy is not followed. Scam.

Luke
Luke
  Verified

Wrong product shipped. No response via email, Facebook message, or by online contact form. Scam – They do not respond to any inquiry (form on website, email, and Facebook message) And they ship out the wrong product :(

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AndyPants2000
AndyPants200010 posts
  Verified

Zero communication and an incorrect product – This company were awful to deal with. I ordered a 13" iPad Pro case and they sent an incorrect 12.9" case which didn't fit or attach at all. It also appeared to be of quite low quality. They had deliberately concealed the label identifying it as a 12.9" case with another sticker. Despite contacting them via email and their online form multiple… Read more

times, I received no response. They wouldn't even provide a return address for me to return the incorrect item.

Fortunately, I had paid with PayPal and was able to lodge a complaint with them. Tegal also chose not to respond to any communication from PayPal, so they refunded the purchase.

Daniel
DanielSA2 posts
  Verified

Cheap and poor quality resellers. Pure scam – I bought this band and bumper for my Apple Watch Series 4 (44 mm) at the Tegal store believing it to be a quality and reliable product, but unfortunately, to my surprise, the products came in the wrong size (40 mm) in addition to being of very poor quality. The "Nike band" doesn't even attach to the Apple Watch. I took photos and made videos. I… Read more

tried to contact Tegal, but on the website, they only say that they accept returns but do not tell us how to proceed, nor do they provide a direct form of contact (just an online form). They are cheap resellers of low-quality products with terrible customer service.

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