Telstra Smart Modem 4
Verified1 review
If you are thinking of getting the new Telstra Smart Modem 4 DON'T, DO NOT, DOOOO NOT. Since I got mine, I have spent (no exaggeration) over eight hours and 2 modems with level 2 techs, until I was told that I am not the only one with this issue of dropouts, and they are sending an update when they can resolve it. All I can do is put up and shut up
Follow-up · When the modem drops out, it affects the internet, WiFi, Foxtel , security cameras, and anything associated with WiFi. When I spoke to a Telstra Rep two days ago, she said that there had been 25 dropouts that day. I spent almost 1 1/2 hours on the phone, A few tecs have said that this model has problems and they have been downloading patches to fix it. I previously had Telstra model 2. Last week with one tech I was on the phone for 2.04hrs I have a record of all the calls and the problem has been going on for months. I even purchased a Telstra WiFi extender, which improves the signal when the internet is working, but I still have dead spots in a small two-bedroom house.
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