The Easy Gardener

Worst customer service ever. I wish I could give a minus score. Same as many others have said here. Go anywhere else but this mob. RUDE. RUDE, RUDE when you call to check your account. I'm glad to be an EX-customer!

%100 a scam, extorts more money from you after you book like everyone wish I read these reviews beforehand. Google should be ashamed to let obvious scammers advertise. I will report to google and everyone else should do the same. The absolute Jerk named Andy also runs another scam by the name "bookabin" which also needs to be shut down.

Worst ever - hidden cost that wasn't expected and rude in dealing. I didn't search for them, searched by cheap bin and this came up, AND they are not even cheap. My biggest mistake. Wish I could give 0 star.

Great service for Skip Bin Hire – I recently hired a 6 cubic metre Skip Bin from Easy Gardener. The skip bin was delivered early and exactly where i wanted it and it was removed when it said it would be. Nice and simple process just as you want it. Highly recommend to anyone that needs a skip bin.

Reliable, professional and friendly service – For many years, I utilised this company’s green bin service. I found their service and staff - reliable, professional and friendly, and always accommodating to any of my last minute changes.

Great service – Easy online ordering service. Skip arrived on time. Great communication. Walk in bins are the best. So easy to use. There were clear guidelines as to how to use the bins.

Feel ripped off – Definitely a con and false advertising. I have stupidly had 2 bins from this company and was charged extra both times. The last time $217 extra, so virtually double. didn’t even use all the 4sqm. It was raining so everything heavier and soaked. Much better to use a set cost skip with out extra “charges” which you have no capacity to verify and for… Read more

sure you’ll be charged. As well as this problem, delivery and pickup times changed twice, so not even convenient

The guy is a moron – Don't bother with this company. This guy was a moron as soon as he answered, wasn't interested in finding out what I wanted, told me to go somewhere else and he was sick of getting ripped off.

Never ever order again – What a rude person n business. My very big mistake was that I didn't check these reviews. I don't want to give you a one star. Even that's a waste. Never ever order again!!

Con artists at work in Brisbane – Bloody con artists for sure. Got told the bin I hired was over by 550kg at the tip at $99/100kg an extra $550 bucks they are demanding me to pay! Im happy to go to court with this bunch and dispute the extra charges. If they want to charge for extra weight, then they should fit the bin with a weight-measuring device. How else do we weigh a 3m3 skip bin! Bloody lesson learnt! DO NOT USE THIS PHONY COMPANY Show details

THIEF – I used this service for 17 mths, I hired the large waste bin on a bi-monthly pick up at $22 per pickup. On my second last pick up they charged me for an overloaded bin,an extra $11, which I disputed, as it only ever had grass clippings put in it.. Then on my account ,I noticed my fee had gone up to $30, which is the monthly pickup fee .I… Read more

questioned it and never got a reply.. I decided I would end my association with this company and stated my last pick up would be my final .. My account had $33 still on it!. On final billing ,they charged me the $30 instead of the "now" updated cost of $26 No notification given. Again I questioned it and asked for a refund of $7, but got no reply. . My account know reads that I am -$27 so effectively in the red... STAY AWAY FROM THIS COMPANY AND IF YOU DO CHOOSE TO INTERACT! DO A PAY AS YOU GO... Better still! Get a bin from your local council, and you only pay a small yearly fee for the service, I now use my local councils large bin, and it gets emptied fortnightly...

The Easy Gardener what a great business – This business is just a bloody joke. Seriously, I decided to pay by direct debit as credit cards charge an extra surcharge. Then, I got a text and an email asking me to install the app, which is fine. Two minutes later, I got a call from the owner or whoever, asking me why I didn't pay and called me a 'doggy people.' Hahaha, WTH. If you're asking people to pay upfront, then remove your direct debit options.

NASTY and a RIP-OFF – The guy [Name Removed] who runs this business is a lunatic. Untrustworthy, and gets real nasty when you cease his service. Goes by different names beside The Easy Gardener and 4-Waste. Don't go near them!

Awful service – Very aggressive and abusive to deal with. They’ll take payments through the app and then harass you for money without bothering to check whether their app payment gateway worked (it did, they just told me my payment had bounced and didn’t bother to check their own gateway, I was lucky to have a receipt buried within my emails). The driver and… Read more

deliverer of the skip bins is even worse, he treats you like you’re dumb, shows up, dumps the bin whilst muttering something abusive and then drives away. Bad customer service, bad at dealing with people and I’m unsure how they’re in business. I picked them because they are indeed a few dollars cheaper than competition, but I so wish I’d paid $20-30 more and gone with somebody else. I’ve hired skip bins many times from other vendors and never had a bad experience. This one certainly opened my eyes to checking reviews before hiring. They added a whole lot of additional stress to moving house that I’d rather not have had. To be somewhat fair to them, there were a couple of positives - they are very timely, and the bin provided was exactly as promised (after a lot of pain).

SCAMMERS DO NOT HIRE this people – STAY AWAY from these businesses. The Easy Gardener - 4 Waste removals -Aussie Green Garden Bags - Ipswich - Walk in Skip Bins Brisbane (they trade with different names). I booked a skip bin through Bookabin.com.au the skip bin was never dropped off, then got a very RUDE call from [Name Removed] the owner or manager, saying that I ordered the wrong… Read more

bin and that I wasn't going to get one, then I got charged $200 for 'wasting their time' I have formally complaint with the OFT. Scam.

Dodgy – This guy is a nutter, he trades under numerous business names. You order and pay for a skip, he cancels it and then says he doesn’t deliver to your suburb and refuses to refund the money. He trades under Skip Bins Brisbane, 4Waste, The easy Gardener, Walk in Skip Bins and bags and who knows how many more.

If I could give 0 stars, I would – I was told upon delivery that if I went a bit over the ‘line’ then it was fine as long as it was under weight as that’s how they have to pay for it - by weight. After someone came to pick the bin up at 4AM!!! Who woke my baby and us, I was then billed an excess of $150. After I disputed the payment the owner Andrew quickly became very aggressive… Read more

and threatening to me. After I paid the remaining amount he was still threatening towards me and I had to let him know that if he contacted me again this would go further as this was becoming harassment. Be aware, DO NOT USE!!!

Don't use this company. Rip off – Overcharging, when bill is paid up. And you cancel the service they send another bill saying if it's not paid in three days they will assume you still want the service. This email was sent 7 days after the date stated in the email. Bags not collected. All my correspondence was email. They wanted me to phone them. Used guilt trips on saying… Read more

they didn't want to lose me as a customer. Guilt trips on supporting local businesses. Bagging the council green collection. I felt ripped off and seemed to be giving them money for nothing. Don't waste your money.

The worst – Don't use this company. The absolute worst place I have dealt with. Guilt trip into you staying with them. Don't pick up you bags on the date specified. Also really bad customer service.

ROGUE OUTFIT, WILL TRY STANDOVER TACTICS TO FLEECE MONEY FROM CUSTOMER – I am please to write that as of 14 March 2022 l am officially rid of The Easy Gardener Service, 53 days after l cancelled the service. I brought the sharp practice tactics of the owner of Easy Gardener Services to the attention of The Office of Fair Trading with all my supporting documents such as copy of my letter to the owner via… Read more

info@4waste.com.au, proof of payment, photo proof of condition of frame and 2 empty bags, the text message it sent demanding payment and threats to refuse to cancel service, proof of reneging on his texted date of pick up and the atrocious review history, clearly showing repeated patterns of verbal abuse, over billing, refusing to cancel service and standover tactics. I hope this information will be of help to anyone currently experiencing problems with this rogue. Fair Trading is aware of this business due to past complaints as is the ACCC and they can assist. Just remember, no one that runs a business they way the owner of Easy Gardener Services does can expect to stay in business, eventually the chickens will come home to roost. Keep everything in writing to help your case. Good Luck, Cheers, Georgia NB: NO STAR RATING

Unprofessional and Rude – Common theme is this owner is rude and in our case this was no exception. Found this company to be poorly managed, extremely rude and he obviously likes to hang up on his clients. Would avoid at all cost.

WARNING WARNING a complete scam – Well never in my 52 years have I ever experienced anything like this ...further to posting the complaint below - I have just been on the phone to the owner who accused me of being a liar and then hung up on me ... he was aggressive and defensive and spoke to me like I was an idiot .... THE EASY GARDNER and BOOK-A-BIN are a complete CON and the… Read more

public should be warned.

I booked a bin for delivery one day and then to be picked up the next day ... It was impossible to get any sort of idea of when the bin was to be delivered ... they just kept referring me to their App which didn't have any time even shown .... now I've been waiting 2 xtra days for them to pick the bin up .. and again you can contact them all you like but no response ... I can't get my car out of the driveway to go to work because the bin was supposed to be gone by now ... in the mean time its been raining and everything is wet which is making more of a mess and no-doubt pushing the weight limit up too ...

Don't use BOOK-A-BIN as they referred me to this mob .. its a scam and I am going to organise a tow truck to drag their bin into the middle of the road tomorrow if they don't show up. ...can't believe this sort of company stilll operates and I intend to do my best to make sure they don't for long.

Absolutely disgusting service – They don’t pick up the bag and then charge for it. When trying to discuss, the owner is rude and hangs up the phone. My invoice was doubled every time. Disgraceful.

Scam service – They work with another company You book on bookabin pay the invoice with all information on it, then this company will email you a new invoice and new set rules.

BEWARE!! Scammers and Horrible Customer Service!!! – Never have I been spoken to so poorly by another human being after asking a simple question!! Apparently the way he spoke to me was justified though because he needed to go to the toilet, and as the other staff member said “I get angry when I need to use the bathroom too”. Are you actually for real??!! He was rude, aggressive, called my partner a… Read more

liar, and then threatened more charges to be added to our bill……but that’s ok he needed to go to the toilet, I understand……NOT!!!

First and last time we will EVER hire from you people, and not a chance in hell would I recommend this business to anybody!! If I could give NO stars that would be a better option than one!! If the money we have paid still isn’t “visible”, I’m sure the Ombudsman and bank will be able to find what you can’t!!

Avoid extra fee! They will overcharge you! – I have ordered the $190 bin and arrived on time and collected on time. In the day of collection despite follow their instructions I got invoiced $300 extra! Apparently, they give you a larger bin and you are only suppose to fill the a certain line which was not clearly marked on the bin! I reflected to the customer service after I paid and [Name… Read more

Removed] was rude after knowing I have paid the money! Very deceiving company and no manners and rude! It's not about the money that I am unhappy, it's about the deception and rudeness, I don't understand why they still exist? Maybe they keep changing their company name after having so many bad reviews?! Worst company of the year goes to The Easy Gardener! Well-done you just annoyed another customer....And thank you for you poor service so I will make sure I check review next time before I order another skip bin. Lesson learned.

Apalling customer service - – Extremely rude & aggressive on the phone & clearly has no method of keeping track of payments received. Doesn't respond to emails despite being replies to an email from him about payment which had already been made. Bags not collected

VERY DECEITFUL, GO ELSEWHERE :( – Website : GARDENBAGSBRISBANE.COM.AU We always paid in advance and even though our garden bins were only 1/2 to 3/4 full, they would charge us an extra $10 regularly. After querying these charges, we were told bin was too heavy for the man, that they trusted their workers. So husband sent home security footage of this not being the case, charges… Read more

were deleted without any apology. After our council then offered a much cheaper green service, I gave Easy Gardener a months notice and asked for the final bill. We paid up, received a zero account balance. They offered us a discount to stay with them. We said No Thanks. Now suddenly The Easy Gardener has added extra charges and refused to close our account. Sadly had to bring in legal advice and reported their practises to ACCC. Please look elsewhere, so many genuine and honest businesses out there.

Dissatisfied – Paid for bag removal on July 28 Spoke to and emailed that my vacate date was August 24 Several messages later regarding non collection was yelled at and hung up on be the extremely Rude Andrew .. been a customer for seven years .. Would never use them again .. Jerk

Unsatisfied customer – I’ve been a loyal customer of this company for years and never had a problem with them. Their pick up staff are always polite and friendly it’s just some of the office staff that are the problem. Don’t get me wrong they were great at the start it’s just in the last couple of years some of the office staff have been rude and arrogant towards… Read more

customers. Now I have to end their service due to having to move for personal reasons.Have tried contacting them for weeks to cancel service by phone. Both the phone message and the website have different operating times for the office hours so after getting frustrated with this I sent an email with my request followed by yet another phone call and the person I spoke to in regards to ending the service and finding out how to get my money returned that I was in credit was rather rude and arrogant with no phone etiquette. Not sure if was the owner Andrew or one of his male office staff but there’s no need to be so rude or arrogant towards your customers.

Customer service fail – Did not plan to complain as was manageable situation but rudeness (Andrew) in relation to unrelated matter was unnecessary and not appreciated - bin placed on wrong property and door facing wrong direction. Had many skips over the years first negative experience

Liars and Incompetent – I deal with thousands of people, suppliers and subcontractors every year. This garden bag was for my personal use. Easy Gardner are the worst people I have dealt with in 40 years of business. They take no care in their product, or either delivering or removing their garden bags. They are absolute liars and a totally incompetent business. I ended… Read more

up reporting them to Fair Trading. They effectively stole my money after not providing the service they promised. People like this should not be is business.

Beware - Scam Business – We paid and ordered the skip bin. When they came to collect we asked them if it's ok, they said it is fine and took the bin. I received text messages with screenshots of invoices and a photo of our underfilled skip bin. I then received a call of abuse by a rude man who went crazy shouting at me for not paying the overdue bill that the tip is… Read more

wanting from them. 'Apparently' we filled over the line... Which we didn't. When I say shouting, this is not an exaggeration. He was screaming abuse at me. Horrible service. Horrible people in general. A person should never be spoken to like the way they spoke to me. Atrocious behaviour.