The Garden Superstore
Verified1 review
Love the products not the shipping – First time I ordered from this company I was blown away by the prices and postage. I even received a personal call rom them checking to see if they had understood an order I had made. Although I rate the company at a 5, I cannot do this here on this review as an overall score. People need to be aware that the postage costs are enormous. My first posting shipment was just over $15, the second one, as going through checkout, was over $59. I contacted the company and apparently the $15 was a website launch. They charge per item on weight. Unfortunately I won't be shopping here again though I do recommend it to those living in Queensland and can pick up.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Deb, Firstly, thank you for your thoughtful review. It's fantastic to hear that you had a great experience with our product range and customer service. Customer satisfaction is at the forefront of what we do.
We appreciate your feedback on our shipping costs, and we understand that they can be a significant factor in your decision to shop with us. We want to clarify that our shipping fees are calculated/charged at cost based on weight, dimensions, and the distance the package has to travel. This method ensures that the shipping fees are fair and directly correlated to the actual costs of delivering your items.
We initially offered a flat shipping fee as a promotional rate during our website launch. However, we found that this flat rate led to us losing tens of thousands of dollars, as it rarely covered the real costs of shipping—especially for larger, heavier orders or those going to distant locations. As a family business, it's crucial for us to find a sustainable balance that allows us to continue offering high-quality products without compromising on service.
We are continually reviewing our shipping policies to make them as affordable and transparent as possible. We value your recommendation for those who can pick up orders in Queensland and hope to extend our reach in a way that's financially viable for both our customers and us.
Thank you for your understanding and for being a valued customer. Your feedback is critical for our improvement, and we're looking into ways to make our shipping more cost-effective for all.
Best regards