The Pets Hotel

There would of been BLOOD how can you not notice BLOOD! – My dog was injured at this establishment, the injury was days old before the staff noticed. When I questioned why the injury wasn’t picked up I was told and I quote “ we noticed it was a potential nick” well her entire ear is scabbed, crusty and damaged? There would of been BLOOD how can you not see BLOOD! It is in my opinion in this instance the pet hotels staff were neglect in their duty of care to my pet. They should of noticed the injury, I pay them to keep my pets safe, if an accident or injury occurs my expectation is the staff will not only advise me of the injury but also monitor it. Why else do you pay for pet boarding if not to keep your pets safe this establishment didn’t clean or attend to my pets injury they didn’t even notice it until the day we picked them up! There web site states the pets hotel is customer designed for your pets health, safety and comfort. Not in this instance! Quite frankly it’s a disgrace, it’s also incredible to have them tell me it was a potential nick! Seriously her whole ear has been chewed! It should of been picked up not ignored! Obviously I do not recommend you take your pet here. Very upsetting, please note I understand injury’s occur what I’m so upset about is no one, not one staff member was paying enough attention to notice my dog was injured.