Since updating their internet banking this last time has been crap, can't wait to change banks.
Since the past update to the internet banking i can't change any scheduled payments and bpay lists. Poor service can't wait to change banks after my lifetime thus far of banking.
Will not release me my Titles to paid out properties BEWARE.
Dont go near them they dont care and they will treat you like dirt when you need your property titlles back, I have had to go to the ombudsman and still they cant get my land titles back. I have been with them for 12 years never let them down but boy do they let you down when you pay loans out, 9 weeks and still waiting , they promise that it is ok but do not respond to e-mails, these properties were paid out with interest and still they promise my titles but still yet to recieve after 9 weeks, do yourself a favour and go elsewhere, they are duds.
Very Bad treatment of existing customer
I have had a very bad customer experience with this Bank. I have been buying/building property for the last 15 years and never have I been treated so badly by a Bank in the past 15 years as The Rock (My State) has treated me recently. I wont go into details due to privacy concerns but basically they offer a promotion to attract your business then due to a change in Bank Policy cancel the promotion even though I have signed contracts. They do not bother to inform the customers of these changes even though it affects them, they just expect custom...ers to bend over and smile. All attempts to reach a logical, reasonable arrangement with The Rock failed. It appears they believe they can treat customers with the upmost contempt. I will be taking my business elsewhere at the first opportunity and never will I use there services again.
We have had 3 mortgages with The Rock Building Society, the first was a refinance, the 2nd was building and the 3rd was a cross-collateralisation with the 2nd. All loans we've had with them have been for investment properties.
I couldn't be happier dealing with them. They've passed on the interest rate cuts, and unlike the "Big 4", they haven't started to bump up their rates yet (and hopefully they won't).
They are easy to contact (phone or email) and I would recommend them to anyone - you don't even have to be in Queensland to use them - we ...
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Happy so far with products. They offer good fixed products compared with other banks. Many brokers have told me to stay with the Rock.
I was planning on changing to Homeside Lending with the NAB however after reading the reviews I will stay where I am
Great customer service.
Inquiries are dealt with promptly (via email or telephone)
Range of products and competitive interest rates.
Ongoing fees might be a little high
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