The Tyre Factory

The Tyre Factory

The Tyre Factory
2.9

22 reviews

PositivevsNegative
45% · 1012 · 55%

Return Claim MadeYes · No
Product Quality
3.2
Customer Service
3.1
Brand Manager for The Tyre Factory? Claim your listing.

Reviews

22 reviews
Ersen
ErsenGreater Melbourne (Inner), VIC2 posts
  Verified

Competitively priced and convenient

I would like to thank TTF Ravenhall for a job well done. I found that brand name tyres are competitively priced compared to other major stores, so I purchased 9 tyres for 2 cars. The only drawback I found was cleaning the mags afterward. I have no complaints as it is cost effective by far and I don't mind rolling up my sleeves to maintain my car. The convenience and service is well above satisfactory level. These professionals are well informed at what they talk about and at what they do. I am extremely pleased with the results and of the outcome. I will definitely return. A 'must-go-to store' for tyres and alignment. Show details
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Chunki LaFanga
Chunki LaFangaCentral Highlands and Goldfields, VIC45 posts
 
Vic
VicGreater Melbourne (Outer), VIC6 posts
 

Total Rip Off

Was approached in my driveway by a salesman offering Labour free Log Book service for paying a 1 off fee of $99.00 at Cranbourne store. When I came to use it I could not contact business by phone as it rang out nor book on line as it never went thru. Not prepared to go to store to make booking & put it down to education. Punters beware if it sounds too good to be true then it is. Show details
LeeL
LeeLGreater Melbourne (Metropolitan), VIC10 posts
 

Very poor service and tyres

I bought 4 secondhand tyres from the fern tree gully store. 2 of them did not pass my road worthy as they were cracked. I have asked for a refund as they were unfit for sale under Australian consumer law. I could not show them as evidence to the tyre factory as my mechanic had disposed of them. I have not been given compensation even though I have the mechanics report that they were not road worthy. Very disappointed and I will never use them or recommend them. Show details
_fly_
_fly_Greater Melbourne (Outer), VIC6 posts
 

Dandenong store not so good, Ferntree Gully much better

Rang and got a quote for 4 new tyres to be fitted. got quotes $80 each including fitting and balancing so $320. Within one hr I went in and they set up the job card and told me $360. I said no I rang an hr ago and was quoted 80 each, not 90. They didn't add balancing or disposal when you rang was the response. Don't piss on my leg and tell me its raining. Went to FTG and got them there for the right price. Rang Dandenong yesterday (lunchtime) to ask questions, "will get Chris to call you after current customer". Well its 24 hrs later and still no call. Never Ever go to Dandenong store.
John
JohnVictoria
 

Great service

John at the ferntree gully branch gave us great price and service fitted and balanced new wheels and tyres same day service on my grey jetta love the facelift thanks john and the team at tyre factory Show details
Gerald
Gerald
 

Misleading representations and incompetence

Similar to other reviewers, I discussed 2nd hand tyres on the phone and was told they had a set of 4 with min 70% tread. When I arrived I was shown one of the tyres off the rack and agreed to buy a set. After an hour, picked up my car and noticed the tread was only a couple of mm above the wear marks (so only around 30% tread). Recently, checked tyre pressures and they were at 290 Kpa which is dangerously high. Recommended is 200 Kpa. The car has been bouncing all over the road, but because we haven’t had it long, thought it was harder suspension. Will not take any of our family’s 5 cars, caravan or trailers there for tyres and will not recommend them to our friends/ auto club members. Show details
Baz MU-X
Baz MU-XSydney, NSW
 

MU-X lift-kit

Can’t praise & thank, Roby & Lenny enough, excellent advice, price, service. Availability, flexibility & job timeframe second to none. Highly recommend. Will be back. Show details
Dane
DaneSydney, NSW4 posts
  Fair Incentive

Volvo S60 New Wheels Fitted Inforged IFG39 Excellent Service and Price High quality Work Finishing Thanks A lot

Got my My Volvo S60 To The Tyre Factory in Sydney Cabramatta . Roby and Lenny they were really excellent and Friendly very easy to work with. Roby had been helpful from on the phone till face to face, really good man. and the boys also worked really fast and got my car done very quick. Highly Recommend! Show details
James Taylor
James Taylor Greater Melbourne (Outer), VIC
 

Outstanding with price, quality, range and fitting speed

I have been using The Tyre Factory for over 10 years now for my caravan, trailers and many 4x4s.
I'm always happy with the job
 Show details
Christopher
ChristopherGreater Melbourne (Inner), VIC3 posts
 

New wheels with no centre cap. DISGRACEFUL

Ordered my set of 4 wheels from this company 2/3 weeks ago and I choose the wheels from 1 of the magazines in the reception area. Got the phone call to say they had arrived and booked it in for them to fit them on. When I turned up the guy that runs it [name removed]. Doesn’t care about customers and what they need for there Wheels. Show details
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MaDDie M.
MaDDie M.4 posts
 

Ferntree Gully

Friendly, helpful, good price, good job - just wanted to say thank you to the guys at The Tyre Factory in Ferntree Gully. They know their stuff, and although they were very busy and when I rocked up out of the blue, they still were able to fit me in and they did a fantastic job. Thankyou!! Show details
Haylee B.
Haylee B.Greater Melbourne (Metropolitan), VIC
 

Long wait times, forgot to do wheel alignment, double price of elsewhere

Was told the price for tyres was $200 each and getting a bargain at $145.00 but can buy anywhere for $75-$90.00. After waiting over an hour to fit 4 tyres already on rims (they did that day before as too busy to fit on car) and remove old ones took over an hour wait. They forgot to do the alignment, rec a call to come back when almost home. So another trip back there. Stickers left on tyres, mags left dirty, alignment took another 45 mins and then forgot to charge and had to correct it again. Said staff new. Poor customer service. So three trips there, 3 hours wasted and over charged by double for lousy service-Ferntree Gully store. Would not recommend at all. Show details
Product Quality
Customer Service
Mark
MarkSydney, NSW
 

Witnessed bad service and absolute ripped off

They charged $80 for a tyre rotation!
Bloke down the street charges $20! When asked how come so much young guy gets defensive and said that’s what the boss said. ?? Saw rubbish service first hand. Seriously stay away go anywhere else. Campbelltown store. Show details
Peach
PeachGreater Melbourne (Metropolitan), VIC
 

Questions & Answers

Jonny dinger
Jonny dinger

Hello, May I ask if U have a store in
Gympie, Qld. Please

Vic
Vic  

I do not know. Sore

Richard B.
Richard B.

Looking for tyres 265 75 16 for Nissan patrol

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