Thermann customer service is excellent
I had some issues with my system due to the plumber not installing the system correctly. A Thermann rep came to site, identified the issues, organised a warranty repair for an issue that was not strictly Thermann at fault. Without that input as an end customer, it was difficult to know the plumbing was not correct in the first place. I really appreciated Thermann's contribution to resolving this ring main issue.
Purchased in November 2018.
Would like to thank Rick brook for his prompt return of my email and his knowledge regarding therman evacuated tubes
Problem not resolved as yet but are on right track all avenues have been discussed and checked now in hands of reece’ service team these are a great system whilst working A lot of solar systems problems go undetected if power back up permanently on Ps turn your back up off regularly to check
Electric solar water heater tank
I have Dux Sunpro solar system( 7years old) now the Sunpro water heater tanks is leaking and I would like to purchase the THERMANN ELECTRIC SOLAR TANK MID ELEMENT 315L to replace it. My question is the THERMANN electric solar tank 315l that is compatible with the Dux solar panels (collectors) ?
Best solar hot water I have ever had.
I have been to numerous of these, being an installer, and can see why people think they are rubbish, this is down to poor workmanship on installation or the timer settings for boosting not correct.
I have installed one on my house 2 1/2 years ago and in the first year only needed to boost hot water 5 days, thats with 4 of us living here, although it was a good year for minimal clouds.
I have installed another 3 of these and all 3 customers are extremely happy with them, although since the electric prices have soared astronomically, none o...f us seem to notice a difference in savings but thank ourselves lucky that we aren't paying even more like people without solar hot water. I strongly recommended this system, and not from an installer point of view, as I don't do them anymore, too old, but savings are great if installed and set up correctly.
Deltsol control unit is poor
Not sure how well it works as we were told to leave the off-peak power connected. Only when we had the roof tubes replaced, recently, following hail damage and were then advised to turn the power off, did we discover the control unit hadn't been working for many months (via electricity bill charges for off-peak).. I'd advise installing a passive circulation system, not one relying on Thermann's fancy electronics. Also, no response received yet to an email enquiry sent via their web site some 2 weeks ago.... . I guess we spend $280 + on a new controller. Not happy..
A product that is let down by it's poor quality electrics
This product worked for us for 16 months until the electric controller failed and unfortunately the component only has a very short 12 month period and the manufacturer would not give any goodwill on the warranty. The Thermann could possibly be the best product on the market, however it is severely let down by a poor quality electrical controller.
We installed a 400L 44 tube system with propane backup on our farm house. Our experience has been fantastic. We originally had propane storage HWS and they were sending us broke. The Thermaan system has saved us a huge amount. we were purchasing gas aprox every 6 weeks and after the Thermaan install we didn't need to purchase LPG for over 18 months.
The only issue we had was the unit would boil on a long hot summers day.
Doesn't seem to work
Not quite sure what the issue is as when it was installed hot water was being generated on the roof. Our system has been installed for almost a year and looking over past electricity bills we have seen no savings at all. We have also noticed the hot water to our kitchen getting hotter and hotter and measured it at 70 °C tonight. Has anyone experienced anything similar?
Expensive to run and terrible service
We had our hot water system replaced with a 340 litre Thermann solar tube electric boost system in 2015. In the last 12 months it has since been costing us an average of 10kwh a night to run on off peak... the old one was only using 5 kwh. We contacted the Reece agent that our plumber bought it through and to their credit have been trying to get an answer from the supplier which apparently is Apricus. They don't return phone calls, are anything but professional with their customer service, 2 weeks later and still waiting for a response from them.
Stay well away from Thermann and Apricas ..... expensive lesson learnt!!!!
Will be replacing it with another brand.
Worst solar hot water system on the market
I had installed a Thermann Split System Solar HWS two years ago. Immediately following the installation my electricity consumption increased by 800 kw per quarter with the increased electricity costs now almost equalling what the unit cost. Calls to Reece, who market the product, are referred to Apricus. Despite numerous calls Apricus now admit that they are unable to find an electrician in Far North Queensland who will look at it. In order to obtain hot water I need to turn on the main power supply and even then the water is luke warm. The sen...sors on the unit fall out easily and are on the outside of the tank and not inside so how can they be sensing accurately? Screws covering the electrical input panel are rusting and there is a large hole in the top of the tank that is open to the weather which I have covered with a take away food container. The cover over the main control panel is loose and also open to the weather. The operation manual is complex and for the layman almost impossible to decipher. I have had solar HWS before ( Solarhart) and never had any issues at all but this Thermann system is a nightmare.
Questions & Answers
i have a thermann solar hot water unit it has a gas back up unit but i am going through a 95kg bottle of gas a week even in summer I've had different plumbers look at this unit and tell me its working correctly is there any plumbers north of the river in perth who have got good knowledge and experience on this system and problem solving on it
thank you for your inquiry. If you could please provide your contact details to email@example.com and one of our Thermann Technical Specialists will assist you with your inquiry.
Look forward to hearing from you soon.
Thermann hot water.
I’ve got a client with a therman system he says never seemed to have worked properly have tested pump and sensors etc all working how can I tell if the tubes are working correctly thanks jack 0419414760
Thank you for your inquiry.
One of our Thermann Technical Product Specialists will contact you to assist you with your inquiry.
Thermann Hot Water.
I’ve got a client with a 2015 installed therman system he says never seemed to have worked properly have tested pump and sensors etc all working how can I tell if the tubes are working correctly thanks in advance Glen 0427538462
Get an answer from our members and Thermann representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.