Thermann Small Electric Storage
Verified5 reviews
Don't buy one – Died after 2 years. Cost about $300 to repair as while the unit had some sort of warranty, Thermann warranties are about as useful as toilet paper as apparently they don't cover the actual heating element. I've had no other electrical issues at my house before or after. The Thermann unit was purchased to replace a 16 year old unit that had rusted and leaked. When it dies again I'll replace with another brand and never touch this brand.
Purchased in .
- Household Size: 1 person(s)
Thank you for your standard response that you post to everyone and not even bothering to read the actual issue.
But as you said the "warranty" has a 1 year parts warranty on the element, the item that failed on my hot water system when it was only 2 years old. Sure consumer law grantee would probably make you replace it but I needed hot water.
It's for these reasons I would not touch your brand again.
Died just after 7 years – Tank rusted just after the 7 year warranty and stopped working. I definitely expect better life out of a hot water system.
Hi Tray, Thank you for your inquiry, we are very keen to provide a positive experience for you and your Thermann Small Electric Storage product. The Thermann 50L electric storage comes with a 7 year tank warranty and a 1-year parts and labour warranty. The parts and labour warranty will cover the element, thermostat, and the pressure temperature relief valve, which can be installed by a licenced plumber.
So we can better understand the situation and help you to resolve the issue, could you please send your contact details to update@thermann.com.au, where one of our experienced Thermann product specialists will assist you with your inquiry.
We look forward to hearing from you soon.
Regards, Thermann Hot Water
Shoddy! Ripoff! – New Thermann installed by a Thermann authorised tradie in Melbourne inner suburb in September 2019. Stuffed already! Today I found out that the warranty covers a water leak only. Cost of replacing parts - Thermostat & Element replacement and call out = $1681.80. !!!!! This is a small unit for a small apartment! Can’t believe the new parts on the new Thermann (all installed together) were only good for 34 months. What a joke!
Purchased in .
- Household Size: 2 person(s)
Hi Fch, We are sorry to hear about your experience with your Thermann 50L unit. We would love to discuss this further with you. So we can best contact you, can please send your contact details to update@thermann.com.au and one of our experienced Thermann product specialists will contact you directly.
Kind Regards,
Thermann Hot Water
Quality is rubbish, unit failed within 2 years – Bought and installed in June 2019, and it died last week. The plumber who put it in suggested the heating element may have failed and asked me to contact Thermann for warranty. Rang the 1300 number and was told no warranty on any electrical components after 1 year, which was absolutely rubbish. Questioned the poor quality of the unit only last less than 2 years, even the operator sounded awkward and didn't deny it.
Purchased in .
- Household Size: 2 person(s)
Hi Kevin C, We are sorry to hear that you are disappointed with your hot water unit.
The Thermann 50 litre hot water unit has a manufacturing warranty, 7 years tank warranty and 1 year parts and labour warranty. The parts warranty covers the element, thermostat and also the pressure temperature relief valve. As you have identified the part replaced is a element, there can be contributing factors that potentially cause damage to an element within a hot water system, such as power surges and also water quality. Please update your contact details to update@thermann.com.au and one of out Thermann Technical Specialists will be more than happy to assist you with your inquiry.
Look forward to hearing from you soon, Kind regards, Thermann hot water.
Will never buy Thermann again – My plumber installed my first Thermann unit four years ago, when the 14 year old system I had died. After just two years, the cylinder burst. My plumber followed it up with Thermann to discover there was a known manufacturing fault with the batch, but they did not bother with a recall. The unit was replaced under warranty but now, two years later, it isn't producing hot water. Unfortunately it's no longer under warranty, as the warranty only applies to the original, faulty-batch unit. It's completely unacceptable that two units in four years have both had faults, and now I have to bear the cost of labour and parts. Had my plumber asked, I'd have chosen Rheem. I'll never buy this brand again. Their quality is poor and buying one of their units is a money pit.
- Date Purchased:
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Hello Andrew, Thank you for your inquiry, we are very keen to provide a positive experience for you and your Thermann Small Electric Storage product. The Thermann 50L electric storage comes with a 7 year tank warranty and a 1-year parts and labour warranty. The parts and labour warranty will cover the element, thermostat, and the pressure temperature relief valve, which can be installed by a licenced plumber.
So we can better understand the situation and help you to resolve the issue, could you please send your contact details to update@thermann.com.au, where one of our experienced Thermann product specialists will assist you with your inquiry.
We look forward to hearing from you soon.
Regards, Thermann Hot Water