Think Inc.

This website is a fraud. I purchased a book online only to find that they do not reply to emails or easily contactable. Do not purchase anything from this site. Show details

Awful Neil De Grasse Tyson experience – ThinkInc organised a Neil De Grasse Tyson tour in Aucklands North shore, tickets were overpriced and what eventuated was a glorified book tour which was poorly organised and just had an amateur setup. The show was delayed due to incompetent staff unable to get the gear working correctly and then the host selected was just awful, asking stupid question and avoiding ones the crowd would rather here. Just avoid anything by these guys.

Failure to refund ticket for cancelled event – I booked 2 tickets for an online speaker event due to take place in May. I was notified by Thinkinc that it was cancelled and would be receiving a refund. I have not received the refund, and have been trying to contact by email - and also through Humantix how were the event ticket seller - for 5 months, and apart from one short email from a… Read more

info@thinkinc.org.au customer service rep (no name) that would escalate to the manager (never heard from them again) I've had no response. I can see online that many others have this experience. I've complained to Humantix and to the Office of Fair Trading. There is no contact information on the Thinkinc site.

Do NOT give these guys your money! – I purchased tickets from these guys for an event earlier in the year. They cancelled the event and said they would work on refunding tickets. Months later and I haven't heard anything. They have no phone numbers to speak with anyone. They do not respond to any emails made. From similar complaints made I can see this is not a one-off occurrence.… Read more

They claim to be an ethical and progressive organisation, yet that appears to be lip service. I have followed this up with the Office of Fair Trading and I would suggest anyone else having difficulties do the same. I have no doubt they are aware of their actions. To anyone thinking of organising an event with them, DON'T! You will just tarnish your name.

Ripped off - avoid – I purchased 6 copies of a book and received 1 copy after 2 months of waiting. I have sent 6 emails and received no responses. It has been over 3 months and I am still awaiting my 5 other copies. Please do yourself a favour and avoid them like the plaque - you will receive no responses.

Unable to contact – Placed an online order and received order confirmation via email. One month later, no response to my emails and phone call asking for expected delivery date. Completely ignoring my request for information. Looks like I will have to take this to Office of Fair Trading. Very disappointing.

TERRIBLE – Purchased tickets in March for $300+, received a confirmation but not tickets. Noticed that Ticketek also started to sell tickets for the same event a few weeks later, but with the venue announced. Thought I would email Think to ask for my tickets. Was sent a placeholder, and "NOT MY ACTUAL TICKETS". I emailed them multiple times in the months… Read more

leading up asking where my tickets were. They assured me that Ticketek would send them closer to the date. I asked them for a Ticketek reference number, and they sent me my THINK order reference which frankly were just fluff sent to pacify.

I asked them a few days prior where my tickets were, told they were "on their way". Emailed again on the day asking where my tickets were. Was told they’d follow up and didn’t get back to me. No tickets were sent. No follow up was provided.

Obviously the event happened, and I didn't go as I had already incurred enough expenses and wasted enough time for a show I realised I probably wasn't going to see. I didn't get any email back about my tickets. I didn't get anything acknowledging they didn't come. I didn't get anything acknowledging that I wasn't able to attend, no apologies, no offers for a refund. Radio silence from Think inc. I look on their social media, I realise there are heaps of people in the same boat.

A week goes by, and I realised that nothing is going to be followed up. So I asked for a refund. I am told I will be passed over to a “head manager”. I don't understand? You obviously know about the problem, why can't you just process the refunds and send an apology explaining your grand mess up. It happens. People understand when it happens and can forgive easily when a speedy resolution is provided. But they don't like being disrespected, ignored entirely and palmed off.

Why has the onus been on me to chase this up when I purchased these tickets MONTHS ago? I purchased flights to come to Sydney for it. I spent the whole day wondering if I would go or not, awaiting a response from THINK INC that never came. Interest has incurred on my credit card. I love [Name Removed], I am a lifelong fan. And now all I have is a bad taste in my mouth over the whole experience, which is a huge shame because I have attended many of THINK's events and am always a fan of the minds that they platform. But a complete lack of respect for their customers (including mass promotion of discounted tickets in the lead up to the event when I know MANY of us still hadn’t received our tickets and were enquiring about them) means I will never attend or recommend your events again.

I am OVER thinking about it!!! I just wish I never bought them! So much wasted energy for something that was supposed to just be filled with joy.

Terrible experience with ThinkInc – Non-existent customer service. From another user, I can see a previous 1 star review from June has been removed- not on here anymore but comes up in google search results. Booked and paid for tickets 4 months prior to event. Day of event- still no tickets. Can't get a hold of anyone for last 24 hours of constant trying. Show details