Think Renewable

We had Think Renewable install a solar system at our property- they were absolutely amazing to work with from start to finish. Corey, Jake and Josh did such a great job on the install, they were tidy and respectful of our home, and friendly to both our toddler and our dog. Highly recommend everything about Think Renewable.

We were very impressed with Corey and his team from Think Renewable. Their punctuality, professionalism, expertise and attention to detail were all outstanding and gave us peace of mind on the day knowing that our installation would run smoothly. They were a team of professionals who took exceptional care around our home and took the time to… Read more

explain every detail of their workmanship to us. No question or request was too much and they left making sure we were happy and confident with the final product. We can't recommend Corey and his team from Think Renewable highly enough.

I was very confident with the installation of my solar and battery sysem with Think Renewable. From the first meeting with Cameron, through installation and follow-up at completion of installation, I found everyone to be friendly, courteous and professional. Cameron was clear with his explanations and always ready to answer my many questions. The… Read more

installers were very efficient, and again, ready to answer questions; leaving the site clean and tidy. I was kept informed of the work schedule, which went smoothly. Any follow-up questions were still readily answered by Cameron, and I feel comfortable in the knowledge, if I should reqire any assistance in the future it will only be a phone call away.

I had panels and a battery installed by Think Renewable in July 2026. Everyone I dealt with from Cameron in the sales team to Corey and the install boys were friendly, helpful and professional. I’m very happy with the end product and would recommend them to anyone seeking a high quality job delivered by industry experts.

⭐️ Upgraded experience - be careful/aware during installation stage The sales team were helpful and explained the system and process well, and we had a positive experience with them initially. Unfortunately, our experience has been very different… Read more

since installation.

Our solar battery system subsequently developed a fault (“acquisition line failure”) approximately 3 hours after it was installed. Think Renewable sent a technician two days later to inspect the system, and we were advised following that assessment that the battery requires replacement.

It has now been over two weeks since the technician attended. We called Customer Care and were told they were looking for a technician and waiting for an update from Goodwe about replacing the battery. We have had no update since that call. We have now sent two emails to Think Renewable seeking an update, including a formal escalation, and have received no response to either email. We have not been provided with any information about when the replacement will occur or when the system will be operational.

Our finance provider, Brighte, has been in contact with us regarding the situation and advised that they would liaise with Think Renewable. However, we have still received no further communication or action from Think Renewable.

Our repayments are due to commence on 22 September, despite the battery still not being operational and no replacement date having been provided.

We understand that technical faults can occur. Our concern is the lack of communication and progress after the fault was assessed and we were advised that the battery needs replacing.

We would be happy to update this review if the issue is resolved and communication improves. If it does not improve we will be contacting the NSW Fair Trading and the relevant regulatory bodies and ombudsman.

Avoid and stay clear Sales process - got sold a premium product and with the promise of great after sales service. Went with this organisation due to their perceived expertise and support. Couldn’t be further from the truth. Call centre is based out of the Philippines. Customer service manager doesn’t return calls or manage escalated cases… Read more

like mine.

Installation was a nightmare: - Damaged my new colour bond roof. Screws were also left off (causing leaks) and roof sheets left unsecured. - Didn’t know what a stud finder was….as a result, left holes in my wall. Drilled and cracked wall corner. - Also didn’t know what a spirit level was….battery installed on an incorrect angle. - Dragged the battery on the ground during install and caused the protective layer to be damaged hence causing rust to the new batteries after 2 weeks. - Incorrect cable size was initially installed to cut cost/corners - Didn’t install/finish agreed scope (hot water timer) - Flickering lights in the bathrooms, kitchen and fridge

After sales service didn’t happen without me pushing and project managing an outcome.

After 10 revisits (yes…..10. This is not a typo), most of the above have now been remedied. However, I still have flickering lights.

A compensation amount was agreed to with their General Manager so that we can all move on. Agreement was confirmed in writing with the board’s approval.

Well……apparently not! Think Renewable have since retracted their proposed compensation.

Buyer beware. This organisation cannot be TRUSTED!

I had been thinking of going Solar for years but the technology just didn't seem quite there. Once the battery rebate came out, it intrigued my interest so I booked an appointment with Think Renewable A gentleman by the name of Reece came to my house and we discussed a solar and battery system designed around my usage. This was the part of the… Read more

process that made it all make sense for me, and I am so grateful that I booked an appointment and spoke to Reece as it made me aware of how much electricity me and my wife use, but more importantly what time of day so we can fully utilise the system and get the most out of it

4 weeks later, we have a brand new system installed. The installation team were very professional and very neat and tidy. They made the process very easy and straight forward, and helped us set up the app on our phone to monitor the system

I recommend Think Renewable to anyone who is interested in solar and battery, especially Reece as he was the one that got us over the line

Thank you Think Renewable!

I very rarely leave reviews for anything, but this is an exception as Think Renewable really did an amazing job I am very particular as I have just built my brand new home and wanted to make sure I got a high quality system installed, and a very neat and tidy installation. They exceed this expectation, and were very neat and tidy and polite when… Read more

it came to installing the system. They even set up the app for me and gave me a lot of info about the system which I was really impressed with

Special shout out to Reece Valvo - he was the one who came to my home and answered all my questions and provided clarity and confidence. I rarely sign up straight away for things but meeting Reece changed my view on this, and I am so grateful that I did. He even talked me into getting a Battery as we use a lot of power at night - other providers did not mention this at all

Thank you to the amazing team at Think Renewable for providing an amazing service. If I could put 10 stars, I would!

Good communication & follow up incl on site tech where needed & pleasant manner in resolving questions

Had some issues but then dealt with Julie who is the true meaning of Customer Service. Emailed back and forward several times and didn't have to wait long for a reply. Think Renewable, you need to keep her or give her a pay rise

To Tyler, Chris & Tyson, Thank you, Think Renewable, for installing my solar and battery system. Your professionalism and friendly service were outstanding. You were extremely helpful, reliable, and carried out the work efficiently and quietly,… Read more

taking the time to explain each step of the process. I really appreciate the care and attention you put into the job. Carol

I obviously reported my inverter issue to the wrong people because after months it still wasn't resolved. Once Julie from Think Renewables bcame aware of the problem she moved quickly to have a new inverter installed.

We recently had solar panels and a battery installed and couldn’t be happier with the entire experience. From the initial consultation through to installation, the team was professional, knowledgeable and transparent. They took the time to explain how everything works and helped us choose the right system for what we need. The installation crew… Read more

were punctual, tidy and clearly very experienced. Everything was completed efficiently and to a high standard. Since having the system installed, we’ve already noticed a massive difference in our bills!

Highly recommend this company to anyone considering solar and battery !

Great service from our initial contact with the team at Think renewable all the way through to installation and onwards. Have seen a big reduction in our bills and would highly recommend to friends and family!

I had the installation for our solar battery and inverter today by Corey and Blade at Think Renewable in Bunbury. Both Corey and Blade were incredibly professional, communicated well, and were very informative during the whole process. The guys cleaned up after themselves and gave a thorough run-through of the new battery system at the end of the… Read more

work. The final result is a well-installed unit that I can monitor from my phone. Incredibly impressed with Corey and Blade from Think Renewable in Bunbury!

Great experience – We spoke to a young gentleman yesterday who was walking door to door (I wish I could remember his name as he was wonderful) and we booked a in house console with a guy name Reece. Well I can't say enough about the experience we had with him. He explained everything we needed to know, answer all our questions and was no way at all pushy to us singing up. We are getting our new solar system put in within a month.

Solar is Gold – My husband and I sat down with Mark after being approached by a sales consultant. We were sceptical as first by Mark was really helpful in explaining Solar and the company and the process and we felt at ease. I would recommend Solar to anyone and I would especially recommend using Think Renewable. The process has been stress free and hassle free and my electricity bill has dropped a lot, perfect when everything else is getting more expensive!

5 stars for Think and Mark – Mark was excellent great to deal with, he explained everything in great detail but kept things simple so I understood the process. He responded quickly to all our follow up questions and queries. The rest of the team were also fantastic. Georgia was also super helpful in delivering our solar system. Very happy with the service.

Great company – Mark was our solar expert and was knowledgeable and patience in helping us understand. Georgia and the rest of the team were also really helpful in keeping us up to speed with the install. The install team did a great job and it looks really good on the roof. Cheers Think!

Think Renewable only perform until they get your money, then they're gone – We were promised gold-star treatment, one-on-one support and personalised service from Edward the salesperson. But the minute we paid the deposit Think Renewable lost interest. We had 11 visits over a period of 12 weeks and dealt with 7 different people for this one job of installing solar and battery. We had to navigate everything and everyone… Read more

ourselves. Think Renewable were absent from the moment we paid the deposit.

On the first day, Chris, the assessor arrived 4 hours late and Think Renewable’s contact, [Name Removed], said he had a prior appointment to our 7am booking (which Chris debunked). From then on it was a mess. It took 3 months to install, with excuses from Think Renewable all the way. We had to do all the facilitation and coordination of the installers ourselves. Eventually we had them all on speed-dial, whenever there was a fault in the equipment, which happened on numerous occasions. When we made a formal complaint according to their guidelines, we were given the Team Leader, Harpreet, who was even more unreliable than [Name Removed]. She offered us $250 in compensation and continued to evade our questions when the battery was faulty. When the installers did not pitch for the installation of a new battery, Harpreet was uncontactable and then emailed an excuse that the installers didn’t let her know in time. We were then told that we would get an upgrade from Sofar to RedX as compensation – why didn’t we get the better battery in the first place? No-one explained the app to us, or gave us a rundown on how the system works. We had to figure it all our ourselves after having to coordinate the installers ourselves. And we still have no idea how to add it to our computer – we have had no aftersales service.

Think Renewable just want your money. They’re not interested in working for it and are completely unreliable as agents or as service providers. And I only discovered afterwards that TrustPilot reviews, which give them 4 stars, are unreliable as well. All in all, a dismall outcome. Wish we had gone with an electricity company for example, many of whom were recommended with full after sales service and attractive payment options.