Thredbo.com

Would give a 0 if I could – Extremely unprofessional and did not provide me with the cancellation/refund policy when I asked for it. Then when I needed to refund, they did not allow it. Said I needed 3 specific reasons with documentation, which I was unaware of, obviously since they didn’t send me their policy. Extremely dishonest, non transparent and sneaky. Go to… Read more

perisher! They’re much more understanding and have professional and caring staff with excellent customer service skills.

Anyone want to collaborate on making an NCAT application? – We were astonished and appalled to find that so many others have had the same experience with the Thredbo.com website. We booked accommodation through what we thought was the Thredbo Resort website and when the mountain was closed due to COVID we were refused a refund. It turns out the booking was with a company not associated with the resort but… Read more

rather Where Do You Wanna Go and our money was paid into a “trust account” with Snowy Mountain Stays Pty Ltd. We are preparing an NCAT application and would be interested to hear from others who have had the same experience and would like to help each other.

NEVER TRUST THIS COMPANY! – I went through accomadationthredbo.com.au to book a family holiday. I went through the similar issues listed by others below - Lock down occurred on the QLD/NSW boarder so to re enter QLD I was up for about $7000, making the trip unfeasible. They wouldn't honor their Terms and Conditions so I took them to court through NCAT (NSW Civil and… Read more

Administrative Tribunal). I won with NCAT ruling against Where Do You Wanna Go and ordering them to repay my fee less the 10% as per the Terms and Conditions listed on the site at the time. Guess what, the owner of the business REFUSES TO PAY and has stated to me personally that he is folding the company! Would you trust the owner with your money?

Do not book with this company – We were looking forward to our Thredbo trip until the Covid lockdown dashed any hope of that. Thredbo Resort (the actual Thredbo company) were great and refunded our ski passes in full without question. Thredbo.com (accommodation), also going under Where Do You Wanna Go, on the other hand just informed us that they decided to change their terms &… Read more

conditions since we made the booking. When we paid our deposit we knew that if we couldn't travel due to Covid then we would get a 90% refund, which we were comfortable with. After numerous emails and unanswered phone calls to Thredbo.com, they finally replied stating that they would only refund 70%. Their correspondence was rude, arrogant and incorrect. They said that the accommodation was still accessible, except for those in lockdown (which we were as we live in Sydney). He said as it's still accessible to most then they will only give us a 70% refund instead of 90% unless the entire state is in lockdown which we will then receive our 90%. UPDATE: With the announcement of the entire state going into lockdown they have said they will provide us with a 90% refund, although it should not have come to this.

Never Ever Ever Book Through This Company – We booked Thredbo Accommodation with this company that goes by various names - "Discover Thredbo", "Thredbo Accommodation & Reservations", "Where do you wanna go", and "Snowy Mountain Stays". We had to cancel our Thredbo holiday due to the Sydney Covid lockdown so requested a 90% refund as per their Terms and Conditions. However, they refused to… Read more

give us any refund after we rejected their Without Prejudice offer of only 70% and this man ignored our other emails requesting the 90% refund. We reported them to the ACCC and then commenced legal action by filing a Statement of Claim at a Sydney local court against this man, his company, and the actual owner of the apartment (which I discovered through a lot of detective work). While the man running this company still refused to engage with us, I managed to speak to one of the owners who was not aware of their agent's appalling behavior. The owners were very decent people who did not want us to proceed with legal action so liaised with him to get him to pay us the 70% and they provided the other 20%. We will never book with him again but a warning to anyone else to check his T & Cs carefully. Last time we looked, he'd changed them to say he would not accept a cancellation via email or phone so you could only write to him at "the address below" for which there was none!

Dishonest, misleading and unfair treatment - do not use – Also, very similar experience as the other reviews here. They refuse to honour their own T&Cs. I will lodge a complaint with fair trading. They were very rude and dismissive of me too. Had booked for July and again in September but can not travel due to COVID restrictions. No refund at all on July booking and still waiting on response for September booking. Any suggestions on approach / experience with Fair Trading welcome.  Show details

Do not book with them – Same as the other reviews here. They refuse to honour their own T&Cs. I have lodged a complaint with fair trading. They were very rude and dismissive. Zero customer service. Show details

Wish we had never booked Snowman 1 apartment with Thredbo Accommodation – We booked Thredbo Accommodation with [Name Removed] for July 2021 at the Snowman 1 apartment (this company appears to trade under various names - Thredbo Accommodation & Reservations, Discover Thredbo, Where do you wanna go, Snowy Mountain Stays). We were prevented from going to Thredbo due to the current Sydney Covid lockdown so cancelled our… Read more

accommodation and requested a 90% refund as per their Terms and Conditions which are clearly advertised on their website. It states "Accommodation booked that is unable to be accessed through COVID restrictions, a full refund less 10%." However, they are refusing to honour their Cancellation policy and won't provide any refund. The email replies to us were dismissive and fabricated. The website is still advertising that you can get a refund for Covid cancellations when in fact they are refusing to give refunds so we have reported this to the ACCC so hopefully others won’t lose money believing this. We will be taking legal action to try to recover some of our money.

Appalling. No refunds. Rude, dismissive – Beware: business owes 5 individual groups refunds due to June 2021 COVID lockdown. They are not adhering to their own terms & conditions - do not believe a word of their website. Show details

Avoid booking accommodation via thredbo.com – In 2019 we booked a week stay in Cedar Creek 2 chalet at Thredbo for August 2020. The booking agent was Discover Thredbo (Where do you Wanna Go Pty Ltd). Due to Covid 19 the Qld border was shut and we were not permitted to travel to NSW for our trip. The booking agent treated us very poorly. They would not even discuss the idea of even partial… Read more

compensation, credit or work with us in any way to come to a solution. Their attitude was basically that they didn’t care about our situation. Some of their communication was so unprofessional – e.g. not identifying themselves – I wondered if it was actually a legitimate business or not.

Most other accommodation providers offered full refund or at least a credit for customers in our position. If considering a trip to Thredbo in future I suggest you stay away from Discover Thredbo / Thredbo.com

As mentioned earlier, the agent that took our money is completely separate to Thredbo.com.au (who run the resort lifts etc and who actually gave us a full refund for lift tickets).