Tindo Solar

Bad customer service. They said how busy they were and tried to rectify things on the phone instead of coming out to my property. Had ongoing issue with battery hardly charging. Complained but told all was ok. They eventually sent a young tech out who looked at the dongle only said it seemed ok. Installed app on my phone (which dropped out as… Read more

soon as he left) Hence my solar app was not working so I couldnt see how the battery was performing - other than getting huge electricity bills! (they told me the app problem was telstras problem and told me to buy a wifi extender which I did and for me to buy a new cat6 cable and connect to my modem. Brain strain at my age! I went to see telstra and spent ages on the phone to them and set up a telstra speed test. All was ok but tindo continued to blame telstra. solar app still not working. Still getting huge electricity bills despite being told before I paid tindo 16,000 for my solar battery new inverter and additional panels that I would have MINIMAL electricity bills! I did all suggested by Tindo scanned the bar code on the dongle etc to no avail it was obvious to me the dongle was faulty. I needed the app to see how the battery was performing. All this was so stressful for me being an elderly pensioner and the whole thing extra confusing and stressful. Many stressful sleepless nights. Tindo eventually came out many months later and yipee sent out a technician who knew what he was doing and was very thorough inspecting the installation wiring and switches and he found out that tindo installers many months ago made some serious errors in installation so battery not working well - (hence my huge electricity bills and much stress!) and the dongle was faulty !!!..which he replaced (at long last!) ...Waste of my life savings of 16,000. But however Im now hoping to receive much lower electricity bills.....otherwise why did I pay them all this money!!

8 months after signing our contract, we cancelled our order. Seriously inconsistent communication, resulting in incorrect quotation - they requested an extra $8k one week out from install. Incredibly disappointing as we were thrilled to support a south Aussie business.

I am a solar technician I contacted them advised I like to buy 10 panels one off order. Would not sell to me. Tech support on there products poor. They say Australia made but the solar cells are made in China....

They thoroughly explained the process and answered all our questions (We had lots). We did have a problem with one of the inverters a few months later and they were back and fixed straight away. Couldnt be happier. Show details ·  1

Don't rely on Tindo Solar warranties – Tindo told me in Oct 2024 that they aren't responsible for warranties on elements of their panels. I had bought 8 solar panels with attached microinverters in 2012 from manufacturer Tindo Solar in South Australia, via retailer Solar Essence in Victoria who is no longer trading. I bought another 3 panel packages from Tindo Solar direct in 2014. All… Read more

panels and inverters clearly had a 20 year warranty. In 2019 I alerted Tindo that I had a problem with some of my panels (also had problems monitoring the system) and finally sent them photos of the problems, but Tindo ignored me and I gave up due to Covid. After again contacting Tindo Solar 2 weeks ago with no help provided, I resolved the system's monitoring problems a week ago myself, and this week my electrician confirmed that 3 inverters were not working. I informed Tindo of all this, and sent them copies of my quotes and invoices, their original brochure and email copies which confirmed the 20 year warranty, which still covers my system. They informed me today that as the company changed hands with a new ABN in 2017, so they weren't liable for my warranties. In addition, [Name Removed], Tindo's Operations Manager, emailed me that "Tindo is not responsible for the replacement of the inverters as this is a third party product sold by another company", plus the inverter supplier they used on my panels had gone out of business anyway. [Name Removed]'s statement should concern any Tindo purchaser - Tindo panels routinely have third party products on them. I've engaged Tasmania's consumer affairs organisation to follow up on this and will notify the ACCC as well.

Inverter production issue after 3 years – Tindo solar sales service team had been great, responsive and helpful. We have been benefiting from solar power production for 3 years until we had an inverter production issue caused by broken capacitor. The replacement (under warranty) has been ordered immediately after we reported the issue. I had to do several phone calls to follow up the… Read more

progress of the order to the replacement. Altogether we had to miss out for about month solar production while waiting for the replacement of the inverter. I would like to share this experience, I expected a better communication and quicker process for the replacement.

GREAT COMPANY – Have only just ordered so process just starting. The Salesperson was Daniel and provided FANTASTIC SERVICE to us. Any questions we had were answered in a way we could understand.He explained the whole process of installation and how the Solar works.We even done a FACTORY TOUR which was amazing and let us understand what goes into making of the… Read more ·  1

panels.Very impressive.Daniel was not a pushy sales person but was very responsive to our questions. Feeling very confident to go with this company even though may be a little dearer than others but you get what you pay for and come on guys lets support local and AUSTRALIAN and great service so far. Cant wait for installation and be up and running.

Great service – The service I received from Tindo Solar was great from start to finish. They didn't try to over sell me, took the time to explain everything. The installation process was great and prompt, the installers explained everything they were doing and why. Highly recommended you have a look at Tindo before signing anywhere else. Show details ·  1

Solar system and battery installation by Tindo ,South Australia – We had had bad experiences in the past with a not very reputable solar company.We asked Tindo for a quote and they came out discussed options and invited us to come down to Mawson Lakes to see the panels being made. Initially we only got the solar system and later one the Tesla battery.they were honest with their quotes,no hidden extras.The work… Read more ·  1

was done on time,good communication with installers who phoned when they were coming.and cleaned up well after they finished.Good follow up after installation and only to happy to assist with any queries.Would definitely recommend them.

Amazing SA business – We're so happy with our solar system, and Tindo's service has been outstanding at every step. We highly recommend Tindo to everyone. And you can't beat a local SA business - support Australian made! Show details ·  1

Tindo Up Front, no nonsense – Tindo are a reliable, no nonsense Sth. Australian company. We installed their panels 4 years ago. Their follow up service was excellent. No problems at all. Don't fall for scams. Tindo a no nonsense company. Show details ·  1

Quality solar panels - 7 year review – Just wanted to share my experience with Tindo. My Tindo solar system was installed in 2014. I chose Tindo based on research, finding that the panels are locally made in Adelaide using highest quality materials. Tindo arranged installation with a local contractor. I recently cleaned the solar panels and I’m happy to report that after 7 years they… Read more ·  1

appear and function as new, after cleaning just with water and a few wipes with a sponge. Small amounts of lichen had attached to the panels in a few places but this was easily removed. This is testament to the quality of Tindo solar panels. The black anodised frames look as new, the textured glass surface was easy to clean, and there is no sign of any moisture behind the glass or at the edges. By contrast I have seen plenty of other manufacturer's solar panels that have severely degraded after just a few years. I highly recommend your panels and service.

Perfect example of great customer service – I recently had an Optimised system installed by Tindo. The sales rep was knowledgeable friendly and easy to talk to plus he obviously knew his product well. The operations team kept me informed at every step of the way, could not have been a better experience. Even hooking up to the SolarEdge app was easy. A great team and a great product. Show details ·  1

Holiday costs made easy – We purchased a solar system from Tindo earlier this year for our holiday house on York peninsula could not be happier with the service and installation a great money saver Show reply

Tindo Solar Service - Varta Battery failure – Be Warned I purchased a solar system with a Varta battery sufficient to power my needs in August 2020 The installers could not get it working and I had to wait on yet another service visit. Subsequently, as with other reviewers, I have been mostly unable to access the unit via the web to monitor it. I firmly believe that the Varta battery has… Read more

failed to work as promised since it was in stalled. I believe the battery has been offline more than online mostly since it was installed. I receive notification from my energy provider of $$$ spent in power use.... which shouldn't be happening at all. Particularly through summer !!!! No air conditioning running here.... The battery failed completely in December 2020. It took ONE MONTH for service people to attend, and not be able to fix it, again..... I was told the battery would be replaced, told of issues with the product, and that some were being recalled. Tindo have not maintained contact with me, I have had to notify them of changes to the battery's fluctuating operation, only to be told that Varta ( in Germany) were monitoring the battery remotely. So, here we are another month later, no contact from Tindo and when I enquired today about what was happening, I was told that the case had been closed! No notification of investigation report, No notice of closure, absolutely No resolution to the problem. I would NOT recommend either Tindo Solar or Varta batteries to anyone looking to install a solar system. VERY VERY disappointing, from an Aussie ( Adelaide) company. I too feel like I have wasted my money on a poor and dysfunctional product, with no service back up at all.

Great Return from an Australian Made Company – We had my Tindo system installed in 2017 with Australian made panels. Each panel has its own micro- inverter and send a single to my mobile phone do I can Monitor anywhere in the world. We are so happy with the results and our quarterly bills or credit. Would thoroughly recommend.  Show details ·  1

We never even got past first base – I wanted a quote for an 8kw system using micro inverters. I filled in an online form with details and somebody rang me , took some more details and then I had to book a time with a sales rep. this is rather unusual as most companies will just give a quote after having plans of the roof and orientation. The rep rang and then started asking me lots… Read more

of questions about what job I did , all irrelevant, then he asked what the other companies I had contacted had recommended and what they charged, I was rather surprised, and made the mistake of giving him some details. He then proceeded to criticize the quality of their panels and cast aspersions as to the integrity of other companies compared to Tindo. ( online reviews actually rate both brands about the same.) He contacted me by email saying he had a quote ready and that he wanted to have another talk about it , I don't like pushy sales men and I'd had enough first time round and asked him instead to send me a quote and I'd get back if I had questions, he obviously did not like that but reluctantly sent me a quote accompanied by a long screed about how much better tindo was in every way compared to the competition. The quote was 2kw less power generation in total than what I'd been quoted by another company and also was for one large inverter, with power optimizers, not micro inverters.

Via email I asked for another quote with enphase micro inverters and he began insisting we have a phone conversation, I told him I didn't want one until I had some prices and that either he send me a quote via email as before or he needed to get me another salesman to deal with. Within 30 minutes he was phoning me, being over friendly, despite me making it very clear I was not interested in a phone call with him.

I wasn't angry with him but I briefly I told him I didn't want to talk to him and reiterated that I wanted to deal with somebody else. . He then sent me an email saying he hoped I''d find a system and that was that .They lost a potential $10,000 sale purely due to their sales techniques.

New Varta 6 Battery Verdict is out at the moment – Varta 6 Battery is a 6.5 kW solar storage System. Either the battery or the App used to monitor the battery doesn't work on a consistent basis, I thought it started working after 5 weeks of not much happening, recently it received a full charge on a clear sunny day, then the next day was an even better sunny day, the App tells me that I received… Read more

no charge at all. What the! At the moment I am thinking I wasted my money, and would advise anyone looking at getting one of these Varta batteries to wait until they have the bugs fixed.

Tindo did eventually respond to some negative feedback I had left about it and sent out a subcontractor who didn't even know why he was sent out or had any info about my concerns. He was unable to remotely access the Varta WiFi information about what my battery was doing, said Varta Germany will need to have a look and he would get back to me. Yet to find out the verdict of course, Tindo aren't all that promp to be honest. So in short Varta needs to improve it's remote access to battery info for both the consumer and the technician to access, and Tindo needs to make sure that the subbies have all info before arrival to site for a problem fix. At this moment in time I don't know if it's the App, the battery, or both.