Tommy Swiss Mattress 2XX Series

Great mattress and bed frame – I've bought 2 mattresses, MO1D and 206Q which look like they maybe discontinued now. Was hoping for the best given the price and they are fantastic! Great value and awesome choices. Also bought 2 bed frames and put them together myself really easily. They both look just like they do in the pictures. As for courier, I bought one when I was in… Read more

Melbourne, delivered the next day. The other when I moved to Canberra, delivered hassle free in 4 days. Absolutely nothing to fault. What you see is what you get and the price is a bonus.

Terrible. Be aware – Bought the 209Q. Delivered within 3 days. I let this mattress decompress for 3 days. It was terrible, hard and smelly. I bought this one as it was advertised as the softest. This company is very dodgy and I will explain why. I wrote a bad review on here and immediately got a phone call from the company asking me to take it down and they will help… Read more

me out with my mattress. By the way I had to return it myself to their factory in Damdenong. I was promised a phone call back the following week to discuss this but never got it. Re sent an email to them reminding them and waited a week but still no phone call. I was so frustrated with the mattress I decided to slice it open and I was in shock. The 10cm pillow top didn't exist it was the external stitching that made an illusion of a pillow top. There was 2-4mm (yes mm) of latex and maybe 5-8mm of foam. The pocket springs made up the rest. Lying on the mattress it click clacks as the pocket springs are noisy. Please don't waste your money you will destroy your back. I have photos if anyone wants them. So here's the solution. Many retailers are now selling these vacuum packed mattresses. Costco, IKEA and many local mattress outlets (one in Hoppers Crossing Old Geelong RD) where you can actually go and try them out and take it hope immediately(7 days), where tommy Swiss will only deliver 9-5 Monday to Friday (Old school business mentality) and can't try it out. Please don't waste your money and look elsewhere. There's a lack of product quality and lack of service with the company. Try before you buy. Now I have bought a new mattress from a proper mattress store and I am very happy and stuck with the other one in the spare room I won't even give it away for free it's that bad.

So far so good mattress and bed frame – 1st lets address a major issue i keep seeing in these reviews,,, the courier. I had no problem with this but ive been in the transport industry for 17 years, heres the trick.. When you receive the email from tommy swiss about the mattress RING the courier company tommy swiss has dispatched it with (they will also give you a booking number) if you… Read more

cant be home and there is a safe dry place you can have it left tell them you authorize the courier to leave it safe and give details aswell as your number so the courier can call you. Now the mattress, i went for the grand snoozer M210Q as i like a little more firmness. Once the mattress was unpacked i let it really settle for a few hours, 1st few night i found the mattress to be higher in the middle and felt like i would roll from the center out. This now has flattened aswell as the chemical smell disappearing. Even after the 1st nights sleep i noticed the difference when i woke, just the feeling in my body was better. I cant say that ive noticed that its shorter than a normal queen size like some reviewers have said. Its only been 2 weeks but this mattress has performed great, it feels super comfy, even tho its rated a 6 / 10 for firmness i think it could be a little firmer for my liking. I would prob rotate the mattress every month for the 1st few months but even if this mattress only lasts 2 or 3 years its a bargain and one of the best purchases ive made sleep wise.

Can't use this mattress. Do not buy! – When we first received our mattress we loved it. After 2.5 years our mattress is now unusable. There is deep sagging on both sides of the mattress. The sagging first occurred on my ( i am 80kgs) side. We rotated the mattress and it has now occurred on the other side of the mattress. There is now a huge mound in the middle of the mattress which… Read more

requires effort to roll over.

I also have a client who purchased another brand pocket spring mattress from another supplier for a considerably higher price and they are having the same problem. Also with little help from the supplier.

Is this a problem, with this style of mattress in general.

Not happy to be in the market for another mattress.

Great buy, Best Mattress I've ever slept on! – I was trying to decide between a Futon and a regular spring mattress. I have had both a spring mattress which cost over three times the price, as well as a cheap futon and switched back and forth between the two beds. The cheap futon had recently given up the ghost, so I was looking to buy another mattress. I was deciding to either buy a top… Read more

notch futon with the multiple layer of wool or another spring mattress. I read many many I mean many different reviews on other similar beds on multiple websites (Spent countless of hours). I've looked through Graysonline, Gumtree (New Mattress) and other bed manufacturer’s websites and came across: www.tommyswiss.com.au. I was very impress with what was on offer and narrowed my decision between the (209Q) Oxford Collection and the 210Q Grand Snoozer.

The 210 Grand Snoozer was $60 more and utilize sports foam and has a rating of 6 out 10 firmness, the 209Q utilize Latex with a firmness rating of 5/10. I must say that even though I'm quite active and fit (175cm weight 80 kilos) and would benefit from a firmer bed, I've always had a soft spot for softer beds even if I ended up sore the next morning from the lack of back support.

I decided on the 209Q Oxford collection (simply due to the softer rating and latex layer as oppose to the firmer sports foam on the 210Q), my decision wasn't swayed by the difference in price.

The 209Q features: Stromtech pocket springs, 10cm euro top, latex layer and Belgian knitted fabric).

When I first received the mattress, I sat on it and my initial thought was 'This bed was plenty firm,' however, when i laid down, I felt that same firmness that provides good back support and yet it also feels luxuriously soft at the same time. WOW! what a Win Win situation.

I've only slept twice on it so far and it's been the best sleep I've had for a long long time. I am simply blown away by the quality comfort it provides and the price offered. I got it on Ebay (Seller: Tommy Swiss Online) for $239 + $75 shipping, which is a bargain price. I don’t know how this mattress will hold up long term, but at the moment, I can't fault it.

Reissuing a new verdict with this mattress after 3 months use – I wrote a very positive review back in February. There has been very noticeable sagging creating a valley where I sleep. This mattress, in less than 3 months of ownership, has now become the mattress that I just ditched after 7 years. Now, fair enough, we are on the heavier side (90+kgs each, but not 100kgs) but I was really hoping for… Read more

more life from this mattress.

If you're 50kgs then it might work for you.

Now I have a dud mattress and my back pain is coming back, DH had to go to the chiropractor already and I have to start saving for a proper mattress, and I'm out $350 for a mattress that lasted less than 3 months :(

Luxury brand – Tommy swiss definately is a luxury brand, however the mattress is too firm and the pillow top too thin. But I hear they have more models out now. My choices were limited back then when I bought it for the price, it was the best on ebay. Still want to get a softer bed. Nothing beat my two soft foam mattresses, literally, im a princess!

I now wake up with a sore back and drenched in sweat – Ever since purchasing this mattress (it is also quite an unsightly mattress), I now wake up with a sore back and drenched in sweat, even when sleeping under a sheet or with the air-con on. Needless to say, I rarely look forward to going to sleep at night.

Worst Customer service – Yes, mattresses are great for what you pay..they're super comfy..but if you have an issue with the frame..dont even think they will be there to help you! Not worth the hassle caused by their customer service...you can find the same mattresses with better quality frames online with other retailers but customer service is far superior.

Awesome mattress for the price you pay! – We recently purchased the 206K mattress and it is brilliant! We tested a number of mattresses at retailers like Snooze and 40 Winks, we trialed mattresses there which were selling for over $2200, but this $299 mattress from Tommy Swiss feels better than all of those expensive retail models we trialled. Definately would recomend this mattress to… Read more

anyone looking to buy a new bed! Comfortable, cheap price, easy to put together Delivery was a bit expensive

Very comfortable mattress at a great price – I bought my 206Q about a month ago and I thought I've slept on it for long enough to be able to review it. I have never bought a mattress online and I was hesitant but after reading a lot of positive reviews here and reading all FAQs on their website, I decided to give it a go. I thought if it wasn't very good at least it only costed me $400… Read more

including delivery and I can use it as a spare bed.

I tired calling the company to get more information about delivery time but I could never get through to them. A machine answered my calls and although I have left a couple messages to call me back, they never called me back. I guess the lack of customer service is one reason for the low price. I just moved to Cairns and I didn't have a bed so I needed this delivered to me ASAP. Luckily, it has arrived only 3 business days later. I was really impressed with the delivery time.

I was a little concerned with quality of the product when I saw how it was packaged. I could not see how a spring mattress could fit in a cardboard box the size a little larger than a punching bag. When I opened the packaging, I was very surprised how quickly it inflated back up to its original size. There is definitely a strong smell of plastic or some synthetic material. From smelling that, straight away I was concerned about the health risk but luckily, the smell has disappeared after about a week or so. I have kept my room well ventilated all the time though.

Some people here said the mattress is too hard but I find it firm but not too hard. It was comfortable on day one and a month later, it's still very comfortable. Possibly more comfortable now than the beginning. It may be the difference between latex euro top and pillow top. I don't find the side collapsing a all when I sit on the edge like some people have mentioned.

ADDITION:

Now, 10 months later, I'm still loving the mattress! I will definitely buy this again. Very comfortable, affordable, quick delivery time. Lacks in customer support and the smell of the mattress for the first week.

Best value for money – Bought my 1st mattress on eBay mainly based on best feedback score for mattresses on the site. Bought it for my daughter. Overall happy with money spent. Communication was quick and easy via eBay msgs. Paid $119 for shipping seems reasonable. Shipping took longer that was 1st told to me but was happy after all. Mattress comes vacuum packed had… Read more ·  1

a smell the 1st week but disappear after a week .. Top fabric layer is soft and silky smooth. Thumbs up for this mattress. Just ordered my 2nd Queen size same as previous one for spare bedroom. I already had quests sleeping on the 1st one and they loved it. Small package, good quality cheap! Only a smell but disappear after a week. It's heavy too. Shipping a bit expensive.

Best nights sleep on this mattress - very happy – Mattress is exceptionally good value, the one I got came vacuum packed which took me by surprise I must admit, but after opening and letting it sit for a few days, i can safely say its the BEST mattress i've ever slept on. Had some delivery issues with the courier company they use, but having said that I've pretty much had courier company issues… Read more

with every online retailer... maybe because of where I live. Always hard to co-ordinate, but tommy swiss customer service was very helpful in getting my mattress in the end. Great mattress, inexpensive, quality is exceptional Courier company not always that reliable but tommy swiss customer service decent

Cheap fast delivery - mattress awesome!! – Bought on eBay mainly based on best feedback score for mattresses on the site. Slightly cheaper options seem available on eBay but those sellers look questionable. Overall happy with money spent. Communication was quick and easy via eBay msgs. Paid $35 for shipping seems reasonable as others weerre charging same price as the mattress itself. Their… Read more

phone line is hard to get a hold off... Very busy. Recommend emailing or msging through eBay. Mattress comes vacuum packed .. Top fabric layer is soooo soft and silky smooth mmmm! Thumbs up for this mattress. Comfy, easy company to deal with

207Q Queen Matress – Shipping was disgusting I brought base and mattress and live 20mins away and they charged me $110. 1 week later the mattress was delivered. Bed base came with no instructions and I had to guess how to put it all together. Customer service is disgusting, left multiple messages and emails with no reply. The mattress comes vacuum packed and inflated… Read more

nearly immediately. It has quite a strong smell when you first open it. The mattress is firm, sinks in on the edges. If the customer service was better I would recommend this brand to other people but clearly they dont put any effort into customer service and left me wandering for over a week whether i was going to get my bed or not, the worst feeling ever. Price, cheaper than Ikea Overpriced shipping, slow shipping times, absolutely no communication, no customer service, leaves a bad feeling

Great mattress - 3rd purchase! – Absolutely love my Tommy Swiss mattress, I definitely recommend anyone on a budget to get one of these. The quality is a lot higher than what you would expect for the price range. I've bought 2 myself, and recommended one to my sister in law. Was hesitant at first, because no showroom to test a mattress, which I feel is pretty important… Read more

cnosidering its a mattress. Bought a duoble for my spare room in my holiday huose. Kickass packaging, very very comfortable. So got another one quickly thereafter. Delivery time was incredibly quick like.. i mean like i got mine a day or 2 after. But my sister in law had to wait considerably longer, like 2 weeks i think, as shes in WA, and i'm pretty sure mattresses go from melbourne... so not surprised there... so that's smoething to note if you are in WA. otherwise nothing but positive cmoments from me! great quality, cool packagnig, comfy :) no showroom