Don't do it!!!
I blame myself for not checking the warranty period on tommy swiss mattress' - 1 year.
Is this an indication of the quality of tommy swiss mattress'?
Most mattress manufacturers offer 10 year -25 year warranties.
The tommy swiss mattress as purchased has proven not to be useable beyond 3 years.
After 3 years the springs can be felt through the outer covering on both sides of the mattress.
The outer covering has not worn well and has compressed to such thinness that the springs can be firmy felt, not conducive to a good nights rest.
So comfy, neatly packaged!
This is a very comfortable mattress. Had my doubts as it arrived wrapped up in a rectangle box. But it is very comfortable. I have recommended the mattress to my family and they have also purchased it. When opening the box though, it does startle you when the mattress pops open to its full size. But other than that it was a perfect investment.
Excellent Bed Fast Delivery.
Bed is amazing! Delivered fast & easily assembled. So happy and I can't believe the quality for the price. Thank you Tommy Swiss, I will be recommending you to my friends!
- Mattress Supreme (ME03)
- Verified purchase
Great mattress at a value price!
I've had this bed for over a week now and it's very comfortable - I honestly cannot tell what the difference is in comparison to the more expensive mattresses that are double or triple the price. Before the purchase, I visited a number of mattress stores extensively including Snooze, David Jones, Forty Winks and others, and it was very confusing. I figured that if you don't value durability as much, then a mattress at a value price is the way to go.
Dodgy, cheat company
Bought a mattress and bed. Very poor quality. When wrote through ebay to return the item, promised to send replacement and requested that I withdraw the dispute on ebay. Then never sent item and then stopped responding. Very poor quality product and cheat.... avoid
Dodgy company, cheap stuff, avoid!
Had to return the mattress because we don't believe in rollup mattresses. Although unable to talk to someone the first time tried to call, did receive a call back very soon. the agent on the phone sounded pleasant. Been asked to try their mattress in the warehouse that is fully extended. Will see how that works.
- Mattress Serenity (ME02)
- Verified purchase
Lost firmness in 15 months. Back ache and Neck pain are the long term side effects.
Bought in December 2015, it used to be soft and comfy for first 3 months and later became soggy.
Now after 15 months we struggle to get into and out of bed, mattress feels like quick sand...
- Mattress Luxe Night (LN800)
- Verified purchase
Comfy initially, but so poorly constructed that it only lasted 13 months
After leaving a glowing review of my new mattress back in April 2015, it lasted only 13 months before the springs warped at pressure points and my husband and I developed back pain. It had an easy life, with not heavy people sleeping on it. The warranty was only valid for 12 months, so what a waste of $600. Time to get my 25 year old mattress back out of the shed, they knew how to build them back then!
- Mattress Range
- Verified purchase
In Love with this matress
Firstly, I am reviewing a Tommy Swiss mattress. Not a Tommy Swiss bed/frame. A lot of bad reviews for the bed/frames here. Why? These reviews are supposed to be about their mattresses not their beds! Misleading reviews for people buying the mattresses.
Used the mattress for 2 weeks now. Normally I don't have spare time to review products but since I have had the best 2 weeks sleep ever, I shall make time.
I brought the MH-3 31cm. 31cm since a lot of bad reviews about the size being 3cm+ short of advertised. Must admit it measured 30cm...
I purchased my bed frame 11 months ago, it is still within its warranty period and has completely collapsed. The slats have always been an issue- they fall out of their plastic "holds" easily, the headboard cracked and one of the feet have broken off. I have had to disassemble the bed and stop using it because as soon as I touch it it just falls again.
I have been trying to contact them persistently and I have received no response. They conveniently do not have a telephone and now it is clear why.
Don't bother buying from them as their aftercare is non existent!
NOT Thick - Paid too much as a result - False Advertising
We purchased the 27cm and the 31cm that they quote on eBay. Both were 3cm LESS in thickness than what was advertised after 3 months waiting for some expansion, but it just never came to the advertised thickness. They are claiming a much thicker mattresses than what they are selling.
Have to get a Double now and will be getting it from another seller on eBay with a better reputation than this company. If I wanted a 28cm mattress Tommy Swiss I would have bought a 28cm and for much cheaper elsewhere. One to avoid!
Bed had wrong pieces delivered & couldn't contact them. Finally got the correct pieces after 3 weeks, which were of such poor quality. Flimsy & poorly made The bed kept collapsing in the middle of the night. The mattress was a joke, so soft it sunk so low, I gave up on it. It is now going into hard rubbish were it belongs because I do not want to deal with these fools ever again, weeks of waiting for the right parts to get sub standard ones. I don't want it replaced with another dangerous & dodgy bed. $700 down the drain.
This bed was a queen sized French Provincial with a supposedly luxury mattress.
Almost a perfect bed considering the price
For those interested the mattress I purchased was model M209D 'Double Mattress Pocket Spring with Latex (Oxford Collection)' with a firmness rating of 5/10.
Firstly, I would like to say this is a great mattress for the price! It is in no way a bad one, however, it isn't perfect.
First the positives.
The mattress is comfortable, you can wiggle around, toss, turn and throw a fit with minimal disturbance to your partner. I found the 5/10 firmness rating perfect, it wasn't too hard or too soft and feels great for me as a side sleeper. My p...artner on the other hand is a back sleeper, and very... fussy when it comes to her comforts, but even she thought it provided good support. I can't think of too much else to say about this mattress. It's comfortable and thats all I can ask for when I want good nights sleep. There are however a few issues I have, which almost feel unfair to mention, but I wanted to provide as much of my experiences as possible to those thinking of purchasing a Tommy Swiss mattress.
Great but only for a few years
Bought a king Size Mattress based on the good online reviews about 4 years ago. I am 6 foot and 90 KG. after 4 years, mattress is shot and needs to go. It is a cheap mattress and do not expect anything other than that. You get what you pay for and TS is very much for the spare room.
Bought on ebay on behalf of my Mum thinking it was a 30cm mattress like the others as the pictures looked like it was actually thicker than the others, but it is about 27cm. The images have been photoshopped. Very disappointing as I would have bought another otherwise which actually states their dimensions. FIX YOUR PICTURES so you don't suck others in.
- Mattress Range
- Verified purchase
Excellent Memory foam Pocket Spring Mattresses
Tommy Swiss mattresses have improved greatly from 3 to 4 years ago,
Although the latex and memory foam layers are each only 2 or 3cm thick they make an amazing difference to the level of comfort:
Memory Foam brings that level of comfort plushness to the top (ie. more expensive mattresses).
Latex ensures you cannot feel the springs & is under the Memory Foam (Latex is known to retain heat & can make the mattress feel hot if close to the body). No Latex = harder.
Stromberg pocket springs (previously NeroTech and another cheap softer versi...
Great mattress and bed frame
I've bought 2 mattresses, MO1D and 206Q which look like they maybe discontinued now. Was hoping for the best given the price and they are fantastic! Great value and awesome choices. Also bought 2 bed frames and put them together myself really easily. They both look just like they do in the pictures. As for courier, I bought one when I was in Melbourne, delivered the next day. The other when I moved to Canberra, delivered hassle free in 4 days. Absolutely nothing to fault. What you see is what you get and the price is a bonus.
- Mattress Range
- Verified purchase
Crazy bad mattress, & most of the reviews on here are fake
I bought this king size mattress with an open mind for $239 with $59 postage. On eBay the title is "Mattress double king queen 30 cm thick latex euro top pocket spring bed luxury" on their website it's called the "King Mattress Latex Pocket Spring Euro Top (Ashton Collection)"
I thought, 'you get what you pay for so I won't expect much, but at least it should be usable'. It arrived within 5 days and I opened it up and let it sit for 3 days until I had the time to replace my old bed. As soon as a lay down I instantly regretted my purchase. ...For another $200 you can get a legitimate mattress instead of this bunch of foam and air pretending to be one. Please don't waste your money. For a 30cm thick mattress, there's no difference between this and an inflatable air mattress, there is just no support inside of it. The cushion top or euro top is not actually an additional layer of foam or anything. It's an illusion as the springs extend right through this layer to the top where there are hard little circles all over the surface. If it were not for these hard circles the pocket springs would be poking out of the top of the euro top layer. These circles dig into me. When lying down I can faintly feel the slats of my bed frame through this mattress. When sitting up in bed I can really feel the slats digging into my bottom, as you would with an inflatable mattress. I sink into this mattress in a way that makes it very hard to move around, rolling onto my side takes effort. The feeling is hard to describe, it’s like I'm lying in a pit of sand that gives way beneath me when I push on it for support. I weigh 90kg, but I am very tall, healthy/fit. My wife is a little heavier than me and she just could not deal. Before I purchased this she was like, how can a mattress that's so cheap and rolled up into a box be any good? And I say, well Tommy Swiss has very good reviews so I think we should try it. When we lay down on it I couldn't even pretend to like it to save face, and my wife says ' I told you so'.
Terrible. Be aware.
Bought the 209Q. Delivered within 3 days. I let this mattress decompress for 3 days. It was terrible, hard and smelly. I bought this one as it was advertised as the softest. This company is very dodgy and I will explain why. I wrote a bad review on here and immediately got a phone call from the company asking me to take it down and they will help me out with my mattress. By the way I had to return it myself to their factory in Damdenong. I was promised a phone call back the following week to discuss this but never got it. Re sent an email to th...em reminding them and waited a week but still no phone call. I was so frustrated with the mattress I decided to slice it open and I was in shock. The 10cm pillow top didn't exist it was the external stitching that made an illusion of a pillow top. There was 2-4mm (yes mm) of latex and maybe 5-8mm of foam. The pocket springs made up the rest. Lying on the mattress it click clacks as the pocket springs are noisy. Please don't waste your money you will destroy your back. I have photos if anyone wants them. So here's the solution. Many retailers are now selling these vacuum packed mattresses. Costco, IKEA and many local mattress outlets (one in Hoppers Crossing Old Geelong RD) where you can actually go and try them out and take it hope immediately(7 days), where tommy Swiss will only deliver 9-5 Monday to Friday (Old school business mentality) and can't try it out. Please don't waste your money and look elsewhere. There's a lack of product quality and lack of service with the company. Try before you buy. Now I have bought a new mattress from a proper mattress store and I am very happy and stuck with the other one in the spare room I won't even give it away for free it's that bad.
So far so good mattress and bed frame.
1st lets address a major issue i keep seeing in these reviews,,, the courier. I had no problem with this but ive been in the transport industry for 17 years, heres the trick.. When you receive the email from tommy swiss about the mattress RING the courier company tommy swiss has dispatched it with (they will also give you a booking number) if you cant be home and there is a safe dry place you can have it left tell them you authorize the courier to leave it safe and give details aswell as your number so the courier can call you. Now the mattress..., i went for the grand snoozer M210Q as i like a little more firmness. Once the mattress was unpacked i let it really settle for a few hours, 1st few night i found the mattress to be higher in the middle and felt like i would roll from the center out. This now has flattened aswell as the chemical smell disappearing. Even after the 1st nights sleep i noticed the difference when i woke, just the feeling in my body was better. I cant say that ive noticed that its shorter than a normal queen size like some reviewers have said. Its only been 2 weeks but this mattress has performed great, it feels super comfy, even tho its rated a 6 / 10 for firmness i think it could be a little firmer for my liking. I would prob rotate the mattress every month for the 1st few months but even if this mattress only lasts 2 or 3 years its a bargain and one of the best purchases ive made sleep wise.
Questions & Answers
Do you have to rotate the tommy swiss mattresses?
Tommy Swiss Manhattan Collection Queen Bed Mattress cosy please?
Has anyone purchased a bed head from this company? I am wanting to know if the foam is a high or medium density and the quality of the fabric. And also is there any slackness appearing in the fabric.
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