Terrible customer service
Ordered ink and paid extra for express post as normal post can take months to reach my regional area. 2 weeks later I've received no ink and no notification that it has been sent so I email them. They do not respond. Then I message them on Facebook and again they don't respond but I can see they've seen they've seen the message. A day later I try again and they finally respond. Tried to blame me as they said they had tried to call me, even though they have my email address and could have tried that and I had no missed calls. Claimed my address ...was wrong, which it wasn't but I gave them a PO Box number and reiterated that I needed it sent express post. They sent it parcel post and when I complained they told me to tell Australia Post and they wouldn't refund me until the goods were received back to them. They take absolutely no responsibility for anything.
As usual I have received excellent service with next day delivery.
Very easy online selection and the prices for original cartridges, while not excellent, they were reasonable considering the free delivery.
Excellent Service - GOLD STANDARD
Good price, checkout via PayPal only took a few seconds. Ordered 12:40pm and arrived at my door at 11:00am the next morning. That's from Vic to regional NSW!
Package also included a bonus pack of sanitizer wipes.
This is GOLD Standard service! Well done.
Terrible service, don't order if you require it on time, or delivered at all!
Ordered Monday 3pm, website said delivery would be 1 day to metro Melb. Friday afternoon still no printer, had to take orders from warehouse to home just to print invoices! Called and asked what the status was. They'd got confused about the address, there wasn't a phone number so they didn't bother emailing and put it all in the too hard basket. Do not use toner bee if you are a business expecting prompt delivery, or delivery at all!
I ordered a product (genuine, not generic) that was out-of-stock at Australia's largest office supplies company. My order was received at 12.35pm Monday and arrived in Brisbane at 10 am Tuesday.
So, from my point-of-view, the product was:
1. available, not out-of-stock
3. arrived in an amazingly short time.
4. easy online ordering
Sent wrong item
I ordered hp xl ink cartridges but they sent regular. I have screenshot of order.
They now insist I pay the postage to send them back and blame amazon for mistake.
I have purchased several generic toners from Toner Bee for my laser printer. At first, they were working well but the last few had started to leak and create smudges on my printing after a little usage. The replacement they had sent did the same thing. One of the toners had another problem whereby there was fading in the printing on one side. Support said it was running out but checking the supplies status page shows there should have been 750 pages left.
Out 50% of the toners we had gotten from them leaks and they replaced some but they leaked too. Quite a waste of my time.
Last Thursday, we ordered a set of OKI toners from Toner Bee and we were promised to have our order delivered the next day. However, there was no sign of any delivery to us from Toner Bee that Friday and we were only informed that the products we ordered were out of stock after I called them! We were then told that our order will arrive on Monday but there was still no sign of it until Tuesday!! With that being said, we were very disappointed with the service and would not recommend Toner Bee, especially in the case of urgency.
Faulty Cartridge Damaged My Printer
The cartridge we purchased was faulty. It just left a black blotch across half the page and there was something loose and rattling inside the cartridge.
This faulty cartridge was promptly replaced thank you. The new replacement cartridge was installed but it was leaving marks on the page and the paper was also creasing slightly. A third cartridge was then sent which cleared up the marks on the page but the printer was still creasing paper and stared to mis feed and then stopped working all together
We can only assume that the original faulty...
Very fast delivery and value products
I have used Toner Bee for the last few toner orders and have found their products to be great value and their delivery to be the best I have come across for online ordering. My last order was ordered on Tuesday afternoon and the order came first thing Wednesday. Wow. I have not tried calling, but who needs to when the orders just work. Totally recommended.
The worst customer service ever!!!!
We are waiting on order from Monday, which we have paid express post, today is Friday we still dont have it, have tried calling (no one answers there phone just rings out) have sent two emails no one replies, finally get in contact with them, i asked them whats happening & he says ohh im not sure , maybe just re order it and if the other order comes than you just keep it.... Ummmm we payed for it!! still havent heard anything back, worst service ever!!!
Not same day delivery
I ordered ink cartridges from Toner Bee, as I have bought from them before. This time the order did not arrive on the same day, even though I ordered very early in the morning. We are running a business and cannot afford to be without a printer. Toner Bee failed to provide same day service, very annoyed and disappointed with service. They may be slightly cheaper but not worth it. Won't be using Toner Bee anymore.
I bought the toner on Friday morning I got it on Saturday early in the morning . I payed express delivery ( $6 ) at the moment I am happy with the toner I printed in colour and it's working as usual .
This sale is brilliant! I love how its a 'free delivery over $49' , they help me to fit the cartridge over phone call step by step,a pleasure to deal with people if they willing to help you and get the things to be resolved.
By the way, most of the items received within 24 hours (order 5 times from this year, 3 orders received same day! 1 received next day, only 1 order delivered more than 24 hours, because I order on Friday afternoon then received on Monday morning, it could be the reason.
Will buy again for sure.
Can't be faulted.
Ordered 2 lots of cannon MG5150 generic ink cartridges for such a great price compared to the genuine ink. My order was dispatched the same day and came in the mail the next day... The shipping was free as well, which is always great.
Everything worked out just as the other reviews led me to believe and I will absolutely be using their service again and again. Thanks!
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